BUYERS BEWARE
BUYERS BEWARE! Extremely Disappointing Experience with Comfrt!
Earlier in September, I ordered two VIP Airplane Mode hoodies from Comfrt. Both arrived without any issues about a week later, and I was initially happy with my purchase.
On September 28th, I placed another order for the exact same hoodie, this time as a gift, using the exact same shipping address as my previous order. Just two days later, my order was mysteriously marked as “undeliverable.”
On October 6th, I contacted customer service to find out what happened. I was told my issue would be escalated and that someone would follow up with me within 48 hours. A full week passed with absolutely no response.
By October 13th, after getting nowhere with customer service, I decided to share my experience on social media. Interestingly, within an hour of posting publicly, I was contacted through social media AND email. Suddenly, they were able to address my issue, issue a refund, and offer me a 20% discount code for the inconvenience.
Here’s where things get even more frustrating.
I immediately went back to their website to reorder the exact same hoodie I’d originally purchased. However, I discovered that the hoodie was now unavailable for regular purchase unless I signed up for a paid monthly membership on Comfrt’s website.
So let me get this straight: I successfully ordered this hoodie before, placed another order for the same item to the same address, had that order mysteriously marked undeliverable, spent two weeks trying to get the situation resolved, and now I’m being told I have to pay for a monthly membership just to purchase the item I already ordered?
The timing and circumstances feel incredibly suspicious. I can’t prove that my order was intentionally canceled to push me toward a paid membership, but that’s certainly how this experience comes across.
To make matters worse, what good is a 20% apology coupon if I now have to pay for a membership just to purchase the product I wanted in the first place?
My biggest takeaway? Comfrt’s customer service seems far more responsive to public criticism than to customers reaching out privately for help.
What started as a positive shopping experience has turned into one that feels misleading, frustrating, and completely untrustworthy.
I would strongly caution anyone considering ordering from Comfrt to think twice. Based on my experience, their business practices raise some serious red flags.