Comfrt Reviews 

Do not buy from Comfrt. If you ever have to exchange an item, they will take your merchandise and keep your money.
​I sent an item back for an exchange. While they delayed handling it, the replacement item went out of stock. Instead of issuing a full refund to my card or returning my original item, they unilaterally closed my return and forced an unwanted store credit on me.
​When I contacted customer service repeatedly to demand my money back or my original merchandise, they refused to help and simply said the return was already "completed and closed." They essentially stole my money and have zero customer service accountability.
​I have had to involve my bank to dispute the transaction and take action to recover funds they refused to return. This company's business practices are completely unacceptable. Avoid them at all costs

I have a person sweatshirt and a cat sweatshirt (xxs). I love the you matter line and the message behind it. They do well communicating and having fast shipping as well

If zero was an option it would be that. I ordered shoes, attempted to cancel my order and was told I would really like my shoes and they were going to send them anyway and I could just return them. After delivery I attempted to return the shoes. I was told I had to return them to china despite the shipping label being from New Jersey. Now when I contact them it is all automated responses. Do not order from this website.

🚨 DON’T BUY FROM COMFRT!! 🚨

I could fit 3 heads in the hood alone! This hoodie is super heavy and extremely uncomfortable.

I saw the ad on Facebook and clicked it. I bought directly from Comfrt, not a third party. After spending $80, I found out NO RETURNS and NO EXCHANGES!!

The advertising completely oversold this product. I wasted $80 on a hoodie I can’t comfortably wear and can’t return.

I rarely write negative reviews, but this is one of them. I want other people to know before they make the same mistake.

SAVE YOUR MONEY!!

I wore the Minimalist Straight Leg Set in white for our pajama party after saying “I do,” and I can’t say enough about how cute and comfortable it was! Such a perfect, cozy outfit for celebrating after our wedding!

Amazing quality and I’m obsessed with their matching pet sweatshirts!! Ordering was easy and my items arrived on time

My dog Cora lovess her hoodie, she will not let me take it off

The site is easy to use. Quick delivery and the clothing is so comfortable! I started with a hoodie for my dog and me and now I have sweatpants for my husband, me and an additional hoodie for my dog. Comfrt is my new obsession!

I’ve had many positive experiences with Comfrt. From keeping me completely warm and dry while the rest of the campers were miserable, to cuddling my tiger blanket on my saddest day to getting a replacement hoodie when one came damaged. No matter what, they always come through. I’m obsessed.

Gotta our hoodie and sweatpants and they feel feels so amazing!!!

I got the waffle sweater and lined pants from comfrt and… IM IN LOVE!!! This will be my perfect lounge set and the colours are so amazing!! I got the wine/burgundy colour and it’s so pretty! And the pants have pockets! Def get a set. Don’t wait

I love my comfrt clothes that I bought!! So comfy!!

This company sent me the wrong blanket- I ordered a heated blanket and they sent a regular one. After 6 days of 3 requests for the same pictures and picture of a sku label that does not exist they informed I needed to return the heated blanket that I DID NOT RECEIVE to get a refund. What is wrong with this company? I have spent thousands with them and the first time they mess up I’m treated like nuisance garbage. The AI slop garbage responses are infuriatingly condescending and nonsensical. Never again will I spend another penny with them.

I bought 2 hoodies. We followed the direction for washing. Once they were washed they are no longer soft and fluffy. I have had the hoodie for 9 months now and suddenly there is a patch on the arm wear the material has visibly thinned out almost like what happens at an elbow, but this is on the front of the arm. I would not buy these hoodies ever again.

HORRIBLE EXCHANGE EXPERIENCE!!! It's been about 4 weeks now and they have not processed my exchange. I have had numerous emails back and forth and they just keep going in circles stating it has not been processed. I asked for someone to call to explain that it may have been mistaken that they put it back and didn't expect it to be exchanged according to what my order history states. All I'm asking for is an exchange!!! The Halo line runs small so I was exchanging to larger sizes. I'm going to dispute this. This has been so frustrating. Don't recommend exchanging or the Halo line. Its small, thin, and cheap!

Unfortunately they won't let you submit a review without giving them 1 star. Definitely zero star company took the money out of my account never sent me a receipt or confirmation email and then respond within 1 minute of trouble email obviously from AI and cant find my order with my email or zip code. Keep asking for order # they never gave me. Sent pics of bank statement showing they took the money and sent them detailed list of items purchased and they still dont see anything. I have now reported them as a fraudulent company to my bank hoping I can get my 16 year olds hard earned money back for the 3 items she was so excited to purchase. Nothing short of all bad business. Wish I had of read the reviews before I allowed her to get robbed by these people.

great sweatshirts! i love the messages they gave me through card and the quality + color of my sweatshirts. and they arrived at a good pace!

These are the most comfortable sweatshirts and sweatpants ever. I’m obsessed, I owe about 7 sweatshirts and 4 pants. Best cozy outfits

BUYERS BEWARE! Extremely Disappointing Experience with Comfrt!

Earlier in September, I ordered two VIP Airplane Mode hoodies from Comfrt. Both arrived without any issues about a week later, and I was initially happy with my purchase.

On September 28th, I placed another order for the exact same hoodie, this time as a gift, using the exact same shipping address as my previous order. Just two days later, my order was mysteriously marked as “undeliverable.”

On October 6th, I contacted customer service to find out what happened. I was told my issue would be escalated and that someone would follow up with me within 48 hours. A full week passed with absolutely no response.

By October 13th, after getting nowhere with customer service, I decided to share my experience on social media. Interestingly, within an hour of posting publicly, I was contacted through social media AND email. Suddenly, they were able to address my issue, issue a refund, and offer me a 20% discount code for the inconvenience.

Here’s where things get even more frustrating.

I immediately went back to their website to reorder the exact same hoodie I’d originally purchased. However, I discovered that the hoodie was now unavailable for regular purchase unless I signed up for a paid monthly membership on Comfrt’s website.

So let me get this straight: I successfully ordered this hoodie before, placed another order for the same item to the same address, had that order mysteriously marked undeliverable, spent two weeks trying to get the situation resolved, and now I’m being told I have to pay for a monthly membership just to purchase the item I already ordered?

The timing and circumstances feel incredibly suspicious. I can’t prove that my order was intentionally canceled to push me toward a paid membership, but that’s certainly how this experience comes across.

To make matters worse, what good is a 20% apology coupon if I now have to pay for a membership just to purchase the product I wanted in the first place?

My biggest takeaway? Comfrt’s customer service seems far more responsive to public criticism than to customers reaching out privately for help.

What started as a positive shopping experience has turned into one that feels misleading, frustrating, and completely untrustworthy.

I would strongly caution anyone considering ordering from Comfrt to think twice. Based on my experience, their business practices raise some serious red flags.

Horrible. Their website placed my order without my consent. im looking at blankets and all of a sudden 'thank you for your order'. I emailed them to cancel, every day for a week and NOTHING. no response. today they sent out my blanket. I have to file fraud with my bank. what a hassle. the WORST customer service.