I've been using Refills for 6 months…
I've been using Refills for 6 months now to receive medication, and I've been very disappointed with the level of support and "medical care" I've received. During the course of my treatment plan, I have not had a single check-in from a physician to review my treatment plan with me. At the three-month mark, I completed a check-in form in which I selected that I wished to be contacted by a physician, but I never was. My subscription was just renewed for another 6 months, and I didn't even get asked to complete a check-in form this time. They just shipped the medication; I'm not sure at what dosage.
I have not had any issues with the medication itself or their partner pharmacy. However, if you're looking for actual medical care and guidance on your journey, I do not recommend using this service.
Reply from Refills
Thank you for sharing your feedback. We’re sorry to hear that your experience with our support and follow-up care has fallen short of your expectations. We understand how important it is to feel informed, supported, and confident that your treatment plan is being reviewed appropriately. Your concerns regarding the missed physician follow-up, check-in process, and medication dosage are important, and we’d like the opportunity to have them addressed. Please reach out to Deshnee@refills.com with your account details so our support team can follow up with you directly. We appreciate you bringing this to our attention.