Joyce Bongard

This was our first time using Fire Bird and taking a private tour for 2 couples. Overall the experience was great. The private guides were always on time and very knowledgeable. Sadly, heavy rains caused the government to shut down the main attractions we had tickets for months to see :-(

There were a few other hiccups but we were still able to enjoy our trip to Spain. Firebird was always quick to answer questions and I know will issue the refunds for cancelled experiences as promised.

The product works great! But sadly, automatic refills and customer contact is horrible to manage. The patient always has to reach out - they are never proactive.