Late/Berries in poor condition
I've ordered from Shari's Berries in the past and had no problems. This time was different, but not completely SB's fault. My package was due to be delivered on 12/22. Due to the shipping load with FedX, I understood when the date got pushed back a day. This was for a Christmas gift, so I scheduled delivery as close to Christmas Day as possible. My delivery came this morning, 12/27. I was concerned more with them staying cold than worrying about them being destroyed in the box. The ice pack had melted completely but when I open the box itself, the berries looked like they barely survived WW3. Upside down, chocolate peeled off of berries were par for the course. I will give props to SB's customer service. Very apologetic and put in a replacement order to be delivered next week on 12/31. We'll see how this shipment turns out. Well, I guess the present will now be a Happy New Year gift instead.