Kerry Hambrick

DECEPTIVE BUSINESS WARNING: the representative B.J. Initials /Safeeds participated in a documented bait-and-switch pricing scam to me after I signed and paid. I booked Safeeds to transport my vehicle from TX to CA. Before I signed anything, their representative repeatedly assured me in writing that the price was $900 total and final, specifically telling me there would be “no bait & switch.” Safeeds also advertises a 7-day price lock and states that customers pay the quoted price even if fuel costs, carrier rates, or market conditions fluctuate.
I signed the $900 contract on Saturday and paid the $312 reservation fee. The contract showed $900 total, $300 upfront ($12 extra if using a CC), $600 COD, with pickup scheduled for Monday. I was also told that approved carriers were available and that my vehicle would be picked up Monday. On Monday, the scheduled pickup day and less than 48 hours after signing, he informed me suddenly "Safeeds could not secure a driver at $900 and that the new total would be $1,350." He blamed multiple reasons, "diesel prices are so high now" (I'd booked 1.5 days earlier...)
After I refused, the price then changed repeatedly:
$1,350 → $1,250 → $1,200
He eventually admitted to me in writing:
“there is no driver at this price I have checked more than 20 drivers” and later explained that the $900 quote had been based on the last five shipments on the route, rather than an actual carrier committed to transport my vehicle at the price they represented as “final.” When I pointed out that Safeeds advertises a 7-day price lock, he then claimed the contract I signed “clearly states” Safeeds has 7 business days to secure a carrier. I reviewed both my signed contract and Safeeds’ published terms and of course, found no such provisions.
I ultimately demanded a full refund because Safeeds admitted it in writing and on a recorded call they would not provide the service at the contracted price. He then attempted to characterize this as "my cancellation" and told me a $200 cancellation fee would apply, despite his earlier written and recorded promise that my reservation fee would be fully refunded if Safeeds could not get the job done. I have preserved the signed contract, payment records, screenshots of every text exchange, Safeeds’ published 7-day price-lock representations, and a recorded call confirming the refund promise. This was not a situation where I changed the vehicle, route, pickup location, or requested different service. The agreed transaction simply could not be fulfilled at the price Safeeds sold me.

Consumers should understand exactly how this process worked in my case before paying a reservation fee. I strongly recommend getting the actual assigned carrier and carrier-confirmed rate in writing before paying anything, regardless of assurances that a quoted price is “final” or “locked.” Do not use this company, they are scammers like many of the rest despite paid positive reviews.