Wrong vehicle turned up.
We booked through booking.com for 4 cases &4 passengers so booked and prepaid for a people carrier. A driver turned up 30 minutes late in a Tesla and said he was told 1 passenger. I showed him my confirmation, he rang his taxi office, they said they haven’t got anything at the moment. The driver was so bizarre, I was talking to him about how we could rectify the situation by taking 2 of us and send another car for our other half of the party. We were talking to him and he just didn’t answer us it was very weird. We eventually got him to open his boot and put 2 of our cases in and asked if he could go back for our friends, he didn’t answer me at all. When we got to the airport he tried to make me pay as he said he had canceled this booking. The whole experience was as I said very bizarre and made us in all 1 hour late for our journey, very fustrating as it’s only an 8 minute journey.
Reply from SIXT ride
Dear Mr. Berry,
Thank you very much for your feedback.
We are very sorry to hear that the driver arrived with the wrong vehicle. As you rightly expect, the vehicle type should always match the booked ride details, regardless of how many passengers will be using the service.
To investigate this matter in depth, we would kindly request that you send us an email to ride@sixt.com with your booking details so that we may provide a resolution.
We look forward to hearing from you soon and hope to have you on board again soon.
Kind regards,
Your Sixt ride Team
