Inaccurate booking
I was told when booking a discounted two night's stay that I could use the voucher within a year on ANY 2 nights of my choice, INCLUDING weekends. I even spoke to a manager to make sure that this was the case. However, when I went to book, I found that I could only check in on a Thursday or a Sunday, not a Friday as I wanted. Beware of what they tell you on the phone, ask to see it in writing before you commit.
Reply from Booksi
Hi Andrea,
Thank you for taking the time to leave a review for us. We value all feedback, as it helps us to continuously improve our products and services.
We would like to address the concerns you mentioned and ensure we can assist you effectively. Could you please provide us with the following information?
Your full name
The email address associated with your purchase
Your phone number
This will allow us to locate your details and work towards a resolution. We are committed to addressing your concerns promptly and ensuring your satisfaction.
Thank you for your cooperation. We hope you share with us the requested details, or contact us directly at support@booksi.com.
We look forward to resolving this matter for you.
Best regards,
Booksi Support Team
