Customer

I dont think I will ever use this company again for taxis as they left my elderly mother and uncle stranded at their hotel and made them nearly miss their flight because the taxi never turned up, when phoning booking.com all they said was we cannot get hold of the driver... so they then had to pay for a cab to get them to the airport, disgusting service

Constantly having to email customer service regarding my smart gas meter that is not sending readings, they say they are looking into it and will get back to me within a few days but never do! Customer service has really declined from when I first moved over.

When i order it is quick and simple, the product usually comes within two to three days of placing order. what I don't like is the amount of pressuring emails you get to place your next order after about 10-14 days when the product last 4 weeks!

I placed a click and collect order, six days later I still had not heard anything about collecting my order, I phoned customer services who then told me my parcel was damaged in transit and did not arrive at store! Where was my email to tell me this? Where was an apology? No they just left it to me to contact them to find out this had happened! Very poor service

Order took one hour and forty minutes to be delivered, website would not let me cancel my order even though it was not being prepared, just eat driver took ages to get to restaurant then went to wrong address so food was stone cold!

Brilliant service from start to finish, nice, easy and hassle free. Would highly recommend

Easy site to use, address easy to find, couldn't fault the whole process

Parts of the legs are the wrong size and do not fit, I have tried phoning emailing and online chat and it's been four days now and no one has contacted me

Would not use this energy company EVER again, worst customer service I have ever experience in my life, they do not answer their customers within the time limits they give, they do not read your emails just rely with a standard email, they don't listen. I actually left this company in January and I have just received my 'SECOND' final bill, absolutely dumbfounded by this companies unprofessionalism from bottom to top.
Had a reply fron OVO after this review, but nothing said that would change my mind about this company. Too many times they have said they would fix it and they didn't.

I would give this company zero stars if i could, this is the worst company i have ever had to deal with, having switch to them, after one month they suddenly just closed my account, when i tried to phone them they said that my account number wasn't for my name and address, even though i have serval emails with all my details on, they then left me on hold for over an hour. I then started getting emails from them with another persons name and bank details which is a breach of GDPR, I have since written several emails to them of which they do not answer, then i sent one to the head of there complaints department (Raman) of which still not reply. This company have a complaints procedure to which they have followed none of it! I have been left in complete limbo not knowing what has happened. This has caused a lot of anxiety and stress for me and this company should be ashamed of how i have been treated.

So after writing this review OVO replied to this and said someone would contact me regarding this matter that day, surprise surprise no one contacted me, this just proves my point, on do not use this useless company.

I recieved my letterbox flowers yesterday, they were left outside, not put through my letter box and when I opened them they were wilting and going brown. Very disappointing.

We brought a ps4 and was in good condition but I think someone could have cleaned it before sending it out