M. Garcia

I recently signed up to use Avail to simplify my overall rental management. I listed one property with them to see how it works, and was initially pleased with the ease of use in building a lease (this unit was already rented). But as I went into the payment portion it fell apart. What makes it worse is the Customer Support who I believe says what they need to in an attempt to appease.

My renter, who I know well, scheduled her first rent payment to be taken from her account on 8-31. On 8-31 Avail asks for information to prove the account and account owner, which was sent back on the same day, with a confirmation email that the info was received. Nothing happens after this, my renter checks her dashboard and it shows that her payment is now scheduled to come out of her account on 9-2, so she calls to tell me if this unknown delay. I check my portal and see that it won’t leave her account until 9-4 and will not be in my account until 9-10. No other info had been requested or shared by Avail. I call Customer Service and was advised that the payment is delayed a day for everyday the requested info is late…until ut is received, as they see on their end it hasn’t been submitted. I call my tenant who send a me the confirmation email from 8-31. So I call back and get a different Customer Service rep, who was nice, but stated some of the similar info the previous rep said, until u share that I have the confirmation email. She tells me that email is from a 3rd party verification company they use and it isn’t from Avail so it doesn’t matter much. She checks and says they received all info needed and the process to verify started on 8-31 and wasn’t completed yet. This is a different story from what was shared previously by the initial rep. But it now has been transferred to someone else and they have no idea when it will be completed or when I can expect the rent to be in my account.

This is the best they can do…say whatever is necessary to appease you and give you nothing. U am sure my Mortgage Company is going to laff and say it is ok to pay whenever I can! Do yourself a favor and avoid the headache and misinformation by doing business elsewhere. As I type this I am searching for another option before they pull the money from my tenants account because I know they will be full of all kinds of excuses/reasons why they can’t refund in a timely manner.