Mr Michael Reddy

Like many others, my concern was with feeling cheated upon the car collection process. The positive was the car was very good and practical for my needs. Unfortunately when at the checking desk the agent was very aggressive when I questioned what I was signing for, and in fact never saw a content of the document to be signed, other than to to be rushed to sign an electronic pad which contained no information whatsoever. other than the charge amount. I questioned what I was being asked to sign but received a short sharp response. I explained that I had taken out separate excess cover on the UK but that fell on deaf ears. I appreciate that there can always be a language difference as I don't speak any Spanish but normally those agents are very good at English. I expected for them to keep a holding charge for both any potential damage and petrol, and assumed that was what the charge was for; unfortunately not. It was only checking my credit card and speaking with my son that the charge was for an excess damage charge and to make matters worse, when I returned my car having filled up about 2 mile from the airport I was further charged for petrol!!! I have challenged this with all parties concerned Easyjet, Centauro and Car Trawler so I await an update and outcome.
It was only when I returned the car and asked for a copy of the contract that I received anything setting out the charges. To me this borders on fraud and from speaking and reading up on other users, now not unusual. Hirer beware!!

The signing up process was very straight forward.

Should have done my research first (a lesson now learnt). The positive (hence the one star) was that the product (car sill stickers) arrived in a timely manner. However that's where it ends. For the cost I didn't expect a quality product even though that is what it is described, but it didn't fit!!
On messaging to return the item what I received is the most obvious reason why not to send it back. I can only describe the procedure to return the item as beyond belief including returning the item to the USA!!!!
I could go on but for any other person not wanting to be taken as a mug DO NOT purchase anything from this company or do so at you peril.

I purchased this product to use on vacation. I can use the phone and send messages but I can't get data. Contacted customer service; a waste of time. Would never use again or advise anyone to use. They claimed I have got a service!!!

Able to order on line and delivery was both free and prompt.

The item was very competetively priced and the item arrived extremely fast

The general experience and price was good however I was dissappointed that the money was taken out immediately over 3 weeks before I insurance is due!!

The person who delivered this large item opened my locked/bolted back gate and left the tiem in the open by a back door. This is not acceptable

It was a good price but more importantly provides the coverage I require from a well known company.

Unfortunately our home took a long time to sell but I can't blame this on Emoov as a sale is dependent on the buyer. In our case we had an unusual house so it would not be for everyone's taste. There was a time when there were a few hiccups in relation to communication but on the whole it has been very satisfactory particularly since Sarah has been our agent. She has maintained regular contact and updated us as necessary finally resulting in our sale. Thank you. Also we have made quite a saving compared to a street estate agent and received just as good a service.

The staff have been very helpful and in particular Sarah James has continued to keep me updated as to the progress of our sale. Hopefully the offer/sale all goes through and the savings compared to an on street Estate Agents should be considerable. Well done.

Purchased an American style fridge/freezer have done some research. Found the ideal product at AO and at a very good price. On reading other reviews I was a bit concerned regarding delivery particularly with regards to the delivery men and their attitude and lack of helpfulness. Thankfully when the item was delivered both men were very helpful, polite and cheerful.
As for the product (A Beko fridge/freezer) we are very pleased albeit early days. I would have no hesitation in recommending using AO to others.

Ordered a Beko thermostat on the basis that it may fix a problem however after ordering my wife decided we may as well purchase a new fridge/freezer, as our current fridge was getting old. On that basis I returned the thermostat and requested a full refund which has now been approved.
Item arrived very quickly.