Review of IONOS | ionos.com


Rated 1 out of 5 stars

They are trying to bill me for services…

They are trying to bill me for services I didnt recieve and refuse to cancel. I requested that they cancel a SEO subscription that was not in service because I still did not have the site finished. I tried to contact them a week before the expiration of the 30 days trial however could not get through waiting too long.. to get through on the phone why don't they make it easy to cancel something you didn't want or request in the first place. The person that sold the service to me said if I didnt like or want it for any reason that I can cancel no problem. Well I requested that they cancel the following week and they refused to cancel claiming the date had past and want full payment for a year. Are you kidding me? Straight up scandulous low life move just cant make an honest dollar so you scam folks to pay you? Furthermore, my daughter purchased the domain for me and I had them put the domain in my name they have now removed my name from the purchase and have her name as the person that made trial period order. What kind of Low life move is that Donald is his name. trying to rip folks off?

Well this won't stop here if your supervisor or whoever is in charge wont correct this.

September 29, 2026
Unprompted review

Reply from IONOS | ionos.com

Hi Ernesto,

Thank you for sharing your experience, and please accept our sincerest apologies for the difficulty you’ve had. We’re very sorry to hear how stressful it has been to feel unsure about charges for a service you were still waiting to use, especially after trying to reach us by phone and being met with long waits. We understand how upsetting it must be to feel that a cancellation was not handled the way you were led to expect, and how concerning it is to see the details on your domain order change.

We’ve escalated this so it can be looked at carefully, and a member of our Executive Solutions Team will be reaching out to you directly. They will go over the details of your SEO subscription and your domain order with you, listen to your concerns, and work with you to review what occurred so you have the clarity and support you need.

Thank you for your patience while we look into this, and we are truly sorry for the frustration this has caused.
Corrie, IONOS