Mae really came through. She identified my problem and instead of giving me a runaround just solved it! That is the service I expect from a world-class organization like Ionos. On another hand, yo... See more
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Review summary
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What people talk about most
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From the first day I’ve loved this company’s customer service and ease of product usage. Today- wow. Just wow. Life has hit hard this year and your amazing company gifted me a blessi... See more
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I was in distress thinking the website I was building with AI support was MISSING. It wasn't. No only wasI able to find my website, but the IONOS rep (a real person) helped me get focused on the launc... See more
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Just signed up and already have a fully functional website up in under an hour. Couldn't have been simpler. I'd recommend to any first-time entrepreneur looking for an on-line presence. It's perfect f... See more
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Company details
- Web Hosting Company
- also in
- Business to Business Service
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
About IONOS | ionos.com
Written by the company
About IONOS
IONOS is one of the leading cloud platforms for digital success – providing businesses with robust cloud and hosting infrastructure, expert guidance, and solutions that grow with their needs.
Hosting solutions
We’ve been empowering businesses with high-performance products at affordable prices for over 25 years. From domains, website builders and online stores, to optimized WordPress hosting and scalable cloud servers – you’ll find everything you need for your next project.
Cloud solutions
The IONOS Cloud offers real data sovereignty, scalability, and high availability. That’s why enterprises and the public sector alike rely on our IaaS compute, storage, backup, and PaaS services.
With peak performance, transparent pricing, high security, and professional support – we’ll help you make your digital transformation a success.
Why IONOS?
IONOS is your digital partner with more than 22 million active domains and over 8 million customer contracts. For over 25 years, we‘ve been developing innovative and reliable solutions on our own georedundant infrastructure in Europe and the USA.Our award-winning support team is here to answer any questions you have, 24/7. As an IONOS customer, you’ll also get individual support and advice from your own personal consultant.
Contact info
United States
- 1 484-424-7392
- support@ionos.com
- ionos.com
4.6
Excellent
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great Service
The wait time was minimal and Eric either accomplished the tasks or walked me through it step by step in order to update the domain for my email addresses as well as add additional emails.
October 14, 2026
Person was helpful and not in a rush.
October 14, 2026
Excellent Customer Service and…
Excellent Customer Service and Followup, Kind Courteous and Patient.
October 14, 2026
Great $1 introductory offer!
I just bought a domain at their $1 introductory price. The whole purchasing process was quick, smooth, and very straightforward. Great value for money and a perfect start for my new project. Highly recommended!
October 14, 2026
Very fast start and good transactions.
October 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from IONOS | ionos.com
Hi James,
It's lovely to hear you describe our team as wonderful experts. That kind of recognition is especially meaningful, because the knowledge and care our people bring to each conversation is something we take real pride in. We're glad that came across in your experience, and we hope you continue to feel well supported as your IONOS journey goes on.
Just to note, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
They are trying to bill me for services…
They are trying to bill me for services I didnt recieve and refuse to cancel. I requested that they cancel a SEO subscription that was not in service because I still did not have the site finished. I tried to contact them a week before the expiration of the 30 days trial however could not get through waiting too long.. to get through on the phone why don't they make it easy to cancel something you didn't want or request in the first place. The person that sold the service to me said if I didnt like or want it for any reason that I can cancel no problem. Well I requested that they cancel the following week and they refused to cancel claiming the date had past and want full payment for a year. Are you kidding me? Straight up scandulous low life move just cant make an honest dollar so you scam folks to pay you? Furthermore, my daughter purchased the domain for me and I had them put the domain in my name they have now removed my name from the purchase and have her name as the person that made trial period order. What kind of Low life move is that Donald is his name. trying to rip folks off?
Well this won't stop here if your supervisor or whoever is in charge wont correct this.
September 29, 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Ernesto,
Thank you for sharing your experience, and please accept our sincerest apologies for the difficulty you’ve had. We’re very sorry to hear how stressful it has been to feel unsure about charges for a service you were still waiting to use, especially after trying to reach us by phone and being met with long waits. We understand how upsetting it must be to feel that a cancellation was not handled the way you were led to expect, and how concerning it is to see the details on your domain order change.
We’ve escalated this so it can be looked at carefully, and a member of our Executive Solutions Team will be reaching out to you directly. They will go over the details of your SEO subscription and your domain order with you, listen to your concerns, and work with you to review what occurred so you have the clarity and support you need.
Thank you for your patience while we look into this, and we are truly sorry for the frustration this has caused.
Corrie, IONOS
One of the Best people that i have received help with
I greatly appreciate the help that Renjie gave me today. I needed someone to get me from one plan to another.
She went above and beyond to help me and made me feel like I mattered to Ionos. This way I felt like I was not just another account number.
I know she cares because she will be monitoring my account to know when to end one plan and start the new account.
I do not know if anyone remembers when we each had our own personal consultant. I know that program is not there anymore, but if it were, I would want to have Renjie be my consultant (I know, she is in retention).
Thanks. Dan Pahl
October 13, 2026
Reply from IONOS | ionos.com
Hi Dan,
Thank you for writing such a heartfelt review. Knowing that Renjie guided you through the move from one plan to another, and made you feel like a valued person rather than an account number, is exactly the experience we hope for every customer. Renjie’s choice to keep an eye on your account so the switch is timed just right shows the kind of care that sets great support apart. Your wish to have Renjie as a personal consultant is a lovely compliment, and we'll make sure Renjie hears it. It’s a privilege to have you with IONOS, and we hope every conversation ahead leaves you feeling as appreciated as you did today.
Please remember, if you ever require assistance, feel free to reach out to me or my team directly at help@ionos.com. You can also connect with us through our Facebook Page at facebook.com/my.ionos or on X via @ionos_help_us.
Thanks,
Corrie, IONOS
The website ionos.com is one of the…
The website ionos.com is one of the worst websites I've ever used. Whenever I try to add products to purchase new things for my website it will get stuck on a loading circle of death. Literally sometimes takes ages just to load a different page. For a company that hosts websites, they have one of the worst websites I've ever used.
October 13, 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Bryce,
Thank you for sharing your experience with us. We’re very sorry for the trouble you’ve had with the site loading slowly and freezing while you were trying to add products, and please accept our sincerest apologies for the inconvenience. We understand how frustrating it must be to wait on a spinning wheel when you simply want to complete a purchase for your website.
We would like to look into this further, but we weren’t able to locate your account with the information currently available, so we’ve sent a request through Trustpilot for your Customer ID. You’re also welcome to email Help@IONOS.com with “Trustpilot Review” as the subject line if that is easier for you.
We appreciate you bringing this to our attention, and we hope we can offer you a smoother experience.
Corrie, IONOS
Reply from IONOS | ionos.com
Hi Kimberly,
Your message made our day, and we’re delighted to hear the service you received was excellent. A heartfelt thank-you like this reminds us why helping customers is such rewarding work. It’s a privilege to be part of your experience with IONOS, and we hope that same level of care meets you every time you reach out.
Should you ever require further support, don’t hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Very understanding and helpful because…
Very understanding and helpful because I didn’t have all my info ready to go.
October 13, 2026
Reply from IONOS | ionos.com
Hi Pamela,
Thank you for sharing this. It's great to hear that our team met you with understanding when you didn't have everything on hand, because no one should feel rushed or flustered when reaching out for help. Making the conversation feel easy and patient is something we care about, and we're so glad that came through for you. Your trust in IONOS means a lot to us, and I'll happily pass your kind words along to the team.
Keep in mind, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
I am leaving IONOS after an…
I am leaving IONOS after an extraordinarily frustrating experience with its billing and customer-service system.
This started with a domain that was set to auto-renew. IONOS invoiced the annual renewal roughly a month before the domain’s expiration date. I contacted them immediately because I did not want to renew that domain.
IONOS later explained that its system generates domain renewal invoices during the 11th month of the registration term. Whether or not that is their standard policy, what followed was the real problem.
A simple billing issue turned into weeks of emails, escalations, credits, reversals, and conflicting explanations.
IONOS initially offered account credit relating to the disputed domain renewals, which I accepted as a courtesy instead of continuing to insist on a refund to my card. I subsequently had considerable difficulty determining exactly where that credit had gone and how it was being applied.
During the process, IONOS sent me a formal notification stating that a refund had been successfully processed and cleared to my payment card.
I never received that refund.
After I questioned it, IONOS eventually admitted in writing that the refund information belonged to a different customer and did not apply to my account.
That was extremely concerning.
The credit situation then became even more confusing.
IONOS eventually provided an accounting showing that part of my credit had been applied against an invoice containing the advance renewal of another domain on my account. That second domain still had approximately 20 days remaining before expiration, and I had no intention of renewing it.
So while I was trying to resolve one advance domain renewal, some of the credit involved in that dispute had been applied toward another advance domain renewal that I also did not want.
IONOS subsequently cancelled and reversed that second renewal.
I continued asking for the original refund to simply be returned to my payment method. I was repeatedly told that it would be handled through a future billing cycle. At one point, I was told to wait several more weeks.
After weeks of correspondence, I finally informed IONOS that I was prepared to provide the complete record to payment-dispute and consumer-protection channels.
IONOS then arranged for the refund to be processed through a separate invoice and told me it would arrive within several business days.
I have now received the refund.
So the financial issue was ultimately resolved.
But that is not why I am leaving a one-star review.
Resolving a very small billing issue required weeks of correspondence and repeated escalation. During that process I received changing explanations about credits and refunds, had a credit applied against another domain renewal I did not want, and was sent refund information that IONOS later admitted belonged to another customer.
The problem is confidence.
After this experience, I do not have confidence that I can easily determine what I am being billed for, where credits are being applied, or whether information I receive from customer service about my account is accurate.
I am therefore moving my services away from IONOS.
If you use IONOS, I strongly recommend carefully monitoring your renewal dates, invoices, account credits, and payment-card charges.
October 13, 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Sam,
Thank you for taking the time to share such a detailed account of your experience. We’re very sorry for the frustration and uncertainty you went through, and please accept our sincerest apologies for the time and effort this took on your part. We understand how unsettling it must have been to deal with changing explanations about your credits and refund, and how that has affected your confidence in your account.
Respecting your decision to move your services elsewhere, we would still welcome the chance to look into this further. Since we weren’t able to locate your account with the information available, we’ve sent a request through Trustpilot for your Customer ID, and you’re also welcome to email Help@IONOS.com with “Trustpilot Review” as the subject line.
Thank you again for your patience, and we’re sorry we could not give you a smoother experience.
Corrie, IONOS
Helped to resolve my issue by staying with me until complete
Jason Pada walked me through each step and also provided step by step instruction to launch my website from server My VPS Linux.
October 12, 2026
Reply from IONOS | ionos.com
Hello,
Thank you for such a detailed and thoughtful review. It's wonderful to hear that Jason took the time to guide you through each step and stayed alongside you until your website was live on your VPS. Patient, hands-on support like that can make a technical project feel far more manageable, and Jason clearly brought exactly that. We're truly grateful for the trust you've placed in IONOS, and I'll be sure to pass your kind words along to him.
Should you ever require further support, don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
The people were friendly and helpful.
October 13, 2026
Reply from IONOS | ionos.com
Hi Tabitha,
Many thanks for sharing your experience. Hearing that you found our team friendly and helpful brings real satisfaction, because a warm, approachable conversation is just as important to us as getting the answer right. We're so glad you felt well looked after, and we're grateful to have you as an IONOS customer. I'll gladly pass your kind words along to the team.
Please remember, should you require assistance, feel free to reach out to me or my team directly at help@ionos.com. You can also connect with us through our Facebook Page at facebook.com/my.ionos or on X via @ionos_help_us.
Thanks,
Corrie, IONOS
Eric was very helpful answering…
Eric was very helpful answering questions about how to decommission website.
October 13, 2026
Reply from IONOS | ionos.com
Hi Michael,
Thank you for taking a moment to leave us a review. It means a great deal to hear that you've found both the service and the pricing to be good, since offering real value alongside dependable support is something we work hard to deliver. We're grateful you've chosen IONOS, and your kind words are a wonderful encouragement to our whole team.
If you ever require support, don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
The customer service rep helped me with…
The customer service rep helped me with a non-standard hosting package change and stayed on the line for 47 minutes till everything was done and confirmed by email.
October 13, 2026
Reply from IONOS | ionos.com
Hi Jan,
Thank you so much for taking the time to share this. Hearing that our teammate stayed with you for a full 47 minutes, seeing the hosting package change through until it was confirmed by email, is exactly the kind of care and follow-through we hope every customer experiences. A non-standard change can feel daunting, and we're glad you had someone patient and thorough in your corner from start to finish. We're truly grateful for the trust you've placed in IONOS, and we'll be sure to pass your kind words along to the team.
Remember, should you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
I spoke with Angel
I spoke with Angel. She was very helpful and informative and solved the situation with my payment.
October 13, 2026
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