Go Airport Parking Reviews 

Avoid this company at all costs, you pay for meet & greet service then they meet you at the holiday inn hotel and expect you to walk 20 mins to the terminal. You then pay an Extra £15 each way for drop off and pick up for the parking.

Service was great and really lovely friendly owners who went out of their way for you. Nice and easy and simple - this was Glasgow airport

⭐️ 1 star — Absolutely appalling customer service

I would strongly advise people to think twice before booking with Go Parking.

I booked and paid for my parking in March, only for Go Parking to cancel my booking ONE WEEK before I was due to travel, claiming it was because of a “fire”.

Obviously, I had no choice but to find alternative parking at extremely short notice, which was stressful enough. What makes the situation even worse is that I never received the money back for the parking I had already paid for.

How can a company cancel a booking themselves, give you a week’s notice, and then keep your money? I have been left completely out of pocket through absolutely no fault of my own.

It is now months later and I am STILL without my refund. The fact that I have had to chase money for a service that Go Parking cancelled themselves is absolutely ridiculous.

Things can happen and I understand that — but how a company deals with customers when something goes wrong says everything. In this case, the customer service and handling of my refund have been completely unacceptable.

I paid for a service I never received, the company cancelled it, and I still haven’t been refunded. That is simply not good enough.

I would not use Go Parking again and would definitely recommend looking elsewhere. Avoid.

An utter scam - like many reviews I've seen we had the same. Booked for Glasgow Airport and three weeks before had a text/email stating they can no longer honour it and a refund will be issued within three working days. It's now the end of August and despite many calls and emails...nothing. When you do get through to them and mention it they just hang up on you and then blocked my mobile number. Rang from my wife's phone, they answered and then the same again.

DO NOT USE

I booked parking for 2 cars through this website several months ago to travel from Bristol airport at the beginning of September 2026. Today I received a message from the airport parking company to inform me that they are cancelling my booking as Go Airport parking have been taking bookings from the public and not paying them for the parking spaces. They informed me that this has been a problem for several months and they are severing business ties with them.
They informed me that I would need to go to Go Airport parking for my money back, and gave me their contact details. I telephoned the number I was given and no one answered, so I have emailed them to seek reimbursement. I am now waiting for a reply but don't hold out much hope to get any satisfaction.
I have had to now make alternative bookings at short notice and have had to pay a substantial amount for the parking.
Stay away from these cowboys

Booked the Luton meet and greet quite close to departure, took screenshot that it had been confirmed. Upon travelling to airport realised that this information did not include any information on where to arrival / call etc. googled a telephone number and rang it numerous times with no answer. Had to pay for alternative car park when I got to airport. This company refuse to refund me even though I contacted them ON THE DAY to say I couldn’t use the car park because I had no details and I provided proof of payment for another car park. They just say it was emailed to me although I have no trail of this.

These clowns of a company should not be able to trade or do business.

They promise you the world and give you sweet F A.

Email stated that we were to go to Luton terminal 2 multi storey carpark and wait on level 2 for a driver, But when we called the driver 30mins before we were due to arrive like they asked us to we were directed to Holiday Inn Carpark just outside of the airport.

The joker that turned up was rude and expected us to leave him our car and walk to the airport with 6 suitcases and a child. We told him this was not going to happen then he suggested that we all cram into the car like we were living in a a third world country and for my 13year old son to sit on our laps.
Obviously I told him this was not possible and he suggested we cancel and find someone else to use, which is a joke in itself to even suggest this.

The driver then became defensive and said the lady on the phone in urdu that we should pay £15 for parking in the multistorey carpark and that she should reimburse us the sum of £8 which was not acceptable but what could we do in this situation. I myself had to walk to the airport from the Holiday inn and the rest of the family were taken to the carpark.

This was just the start of the holiday, now on arriving back the email stated we call them when we were 30mins away from coming out. We did this only to be told that the driver would be with us in 40mins, we waited patiently but 40mins later, NO DRIVER or CALLs to advise us what was going on. We tried calling the number we had multiple time only to be ignored so we called from a withheld number and a lady answered and said she would call the driver and call us back. She did not call us back so yet again we waited my wife then called again only to be told that the driver was unavailable and the lady didn't know what to do she then hung up on us. So this went on for a while and about 20 phone calls later and my threatening to call the police and report the car stolen and waiting almost 1hr 20mins the driver called saying he was sorry and was on his way to us.

INSPECT YOUR CAR WHEN GETTING IT BACK. LUCKILY OURS WAS OK BUT MY DASHCAM HAD BEEN UNPLUGGED.

PLEASE DO NOT USE THIS COMPANY THEY ARE AN ABSOLUTE JOKE.

READ REVIEWS AND DO YOUR RESEARCH WHEN BOOKING ANY MEET AND GREET CARPARKING COMPANIES.

The most horrible experience I have ever had in my life. Stay away from this company. I booked the parking for meet and greet for 9 nights. The confirmation email stated that we will drop off our car to the drop off/pick up point on departure and arrival and pay £7 each way on top of the car park fee. When we got to the airport we were told to meet them at Holiday Inn express car park to then be told that we have to walk to the terminal and that is where they are taking the car away from us. That was impossible because we had lots of heavy suitcases, a child and a person who can’t walk long distances let alone dragging a suitcase. That is why we booked a meet and greet and not something else. After insisting to take us to the drop off point, my husband walked by himself because the guy kept saying to all go in the car on each other laps 😱. They finally dropped us off to the multi car park and I paid £15 instead of £7. On return their email states to call 15-25 minutes before leaving the airport so the driver can meet us at the pick up point. Well guess what?? I was told the driver will call us in 40 minutes!!! Waited an hour an 10 minutes of no one calling us. At 2am in Luton airport very tired and hungry, they ignored my several phone calls when I was trying to find out where is the driver where is my car I called 15 times and no answer, I then called with withheld number and they answered straight away and told me that they can’t get hold of the driver all this happening at 2am in the airport. No one can imagine how I felt and how worried I was my car was stolen at this point. Eventually the driver called me and dropped the car off to us to the pick up point. Such a horrible and traumatising experience and they just don’t care about it. PLEASE AVOID, pay the extra money and go with someone reliable don’t go through what we’ve been through.

The worst experience ever. I use airport parking quite frequently. First time used this company. Ibooked the parking with the written advertisement that Mark will be picked up and drop off at terminal which hasn't happened. Someone asked to leave the car at Holiday Inn. On questioning, they asked to pay extra.
On the way back driver gave us the key and disappeared really quickly. It's only when I started driving, I realised that tyre pressure is very low and signal is coming on dash board. In middle of night, I found the petrol station to do teh task. Called the company's reception, people at reception were really rude.
I sent the company my written complain to company since 14/07 and no reply has been received.
On the top, I received a penalty notice which I have to pay to airport because company didn't pay the airport parking.

Valet was late and caused an AED520 Police fine. All events documented in WhatsApp & company has given acceptance of fault.

Owner / Manager has personally promised a refund on 2 occasions over a 2 week period and is now ignoring further attempts to contact.

Have issued a 7 day email deadline (CC the Uk branch) to refund fine as promised or will passing to Dubai Consumer Protection and reserve right to inform any other relevant authorities.

Not a good experience at all and not recommended.

After we booked parking in Glasgow, we received a text saying that it was cancelled, which was an inconvenience. They said they'd refund in '3-5 days'. It's been over a month now -no refund yet. Contacted them over the email and filled the form on their website - no response at all. Tried to phone them - impossible to reach. Not recommended.

Having booked and paid for park and ride at Manchester months in advance I was on arrival told that the company who I arranged this with had outstanding payments for a month and were not returning the car parks call, so they would not honour the parking voucher. With no option as now no time to sort anything else I had to pay them directly .. so ended up paying twice !

Avoid this company if you want a reliable booking and actual customer service!
I booked my parking space through the Go Airport Parking website and received a confirmation email. However, when I turned up at the Manchester Maple Manor car park on July 3rd at 5:30 AM, I was told my reservation did not exist in their system. Due to Go Airport Parking's error, I was forced to pay an additional £64.99 on the spot just to park my car.
I am incredibly frustrated with the complete lack of communication from this company. I have sent multiple emails regarding refund request and have received absolutely nothing back—not even an automated acknowledgement.

I am now out of pocket for both my original booking from Go Airport Parking and the emergency on-site ticket from Manchester Maple Manor due to Go Airport Parking error. I sent my initial complaint over a week ago and a follow-up reminder two days ago, providing full receipt evidence, but they are completely ignoring me.

Scam company!!

This company is fake. They won't give you your money back if you cancel your reservations. The site is left because the original site does not take responsibility for the left side that charges for booking. They inform that the return will take place within 14 days, but they never return it and do not respond to emails. Avoid this fake company.

SCAM, DO NOT USE.
Received a cancellation text 36 hours before my booking at Glasgow. The text said there has been an incident at the parking yard and I'd get a refund in 3-5 days.
Over 3 weeks later and still no refund. Rang the customer service number and was told I was in a refund queue, as they had a lot of people to refund, was told he'd sent my refund over to the accounts department.
Person I spoke to was rude and eventually just left the call connected and walked away, as I could still hear the background noise from other staff members. This went on for over 3 minutes, so I eventually ended the call. Rang back and spoke with someone else, who said my refund was processed and I'd get it on Monday.
Started a claim with bank, as from reading reviews this is clearly a scam company.
Ended up using Flying Scot parking, absolutely great experience, would highly recommend.

I have been sitting for over a month waiting on a refund for a cancelled booking, I have received no return emails after sending countless, this is the Dunlin one by the way. Horrible experience and I will be contacting consumerline as this seems to be happening very often

DO NOT USE THIS COMPANY. We used this companies meet and greet service to look after our car at Luton airport. We followed there instructions and called half an hour before arriving at the drop off zone. When we arrived, there was no one waiting.So we called the number again and was told the driver was on his way. But he didn't turn up.This went on for forty minutes. We made a total of seventeen phone calls during this time, and on each occasion was told a driver was on his way. You are only allowed ten minutes to drop of for £7. We had exceeded this time allowance by thirty minutes, so we received a £95 penalty charge. We were now panicking that we would miss our flight, so we drove out of the airport to try and find alternative parking. As we were about to drive into the long term car park, a driver eventually called to say he was waiting at the drop off zone to collect our car. We returned, he apologised and took our car. On returning. We again called them twenty minutes before hand as instructed. It took them fifty minutes to return our car. We sent three messages of complaint on there website and three emails. They ignored all of them. There service and customer care is appalling. Will never use them again.

This is for the Dublin car park. Rang all numbers supplied by the confirmation email, not one answered, my flight is at 3am tomorrow morning and I do not want to be stranded, trying to phone people looking to see where they are. The reason i wanted to contact them was because my flight times had changed, but could not get anyone, so i cancelled, well at least I think I have, will let you know ok

Booked long stay parking for Leeds back in February. Received a text message with just 48hrs to go cancelling the parking, stating incident at airport.
No incidents reported online or on the LBS website and Leeds airport site still allowing bookings for their carparks.
Tried contacting them, no response. Very poor.