UniWigs Reviews 

385
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the soft texture, realistic movement, and natural appearance of the various wigs and hair toppers available across the catalog. Many people also note that the cap constructions are exceptionally lightweight, secure, and very comfortable for long hours of daily wear without causing any irritation. Some reviewers were not happy with product durability, noting that the hair became dry, matted, or damaged after washing. A few individuals experienced issues with styling or found that the strands tangled easily over time despite careful and proper maintenance.

What people talk about most

Product

Customers had overwhelming satisfaction with the product, frequently highlighting the soft human hair,... See more

Quality

Clients share positive opinions on quality, frequently praising the soft human hair, realistic look,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the pieces look very natural and are... See more

Customer service

People report positive experiences with customer service, noting that representatives are helpful when... See more

Price

Reviewers mention ambiguous feedback about price, with many customers expressing satisfaction and calling the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Stormy Lights wig (SKU SL1204) has a beautiful, natural blend with soft dimension that looks realistic in person. The fibers feel lightweight and hold their style well throughout the day. Comfort... See more

Company replied

Rated 5 out of 5 stars

I have tried many pieces from Uniwigs and I am always incredibly pleased with the quality. The hair colors are consistent each time (ie. i have multiple pieces in “truffle brown” and they’re all ident... See more

Rated 5 out of 5 stars

I received 7”X8” Courtney mono top,human hair topper. It’s beautiful, it has surpassed my expectations. I have wasted a lot of money on hair toppers, one I bought was over $1000 and that did not impre... See more

Rated 5 out of 5 stars

Celestine wig is wow! This heat-resistant synthetic wig really surprised me! The fibers feel very soft to the touch, and the natural brown color looks just like untreated hair. I decided to slight... See more

Company replied


Company details

  1. Headwear Store
  2. also in
  3. Hair Product Store

Written by the company

UniWigs is an all-in one online hair products platform to provide professional hair solutions to support women and men. We empowered thousands of ladies who were suffering from hair loss or seeking for a fashionable and unique hair product. Founded in 2012 and headquartered in California with additional warehouse and factory in Asia. UniWigs is a professional and reliable platform whom you can count on.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

385 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(385)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I got the upgrade Courtney lace front…

I got the upgrade Courtney lace front topper. About 600+ dollars. I’m not want to write a bad review. I really am not but with this amount of money I feel the need that I have to. I asked many questions before I bought the piece I wanted to know if it laid flat it says there was a low density but when I put it on it look like I had a deformed head like the clips made the hair Lumpy and some parts and the front. I cannot get to look natural at all. It was not seamless and it did not Lay flat. I was so excited and I wanted to love this piece so much but taking it as another loss. I still yet have to find The perfect topper that looks seamless and natural and does not look like a helmet with hair I regret purchasing this hair topper 100%. I really did try to work with it. I really did try to love it. It’s just a waste of money. I’m so disappointed and I feel like I was just lied to because the hair topper with nothing how they described it to be. :(

September 10, 2026
Unprompted review
Rated 1 out of 5 stars

Beware of this company

I ordered the Breeze closed lace topper, the part was not even close to natural looking. The crown didn't lay flat on my head and it didn't stay in place. I tried to return it and they made up lies about how it was sent back to them. They said it had product in it and it was greasy and had residue. i took the topper out of the bag for maybe 5 minutes tried it on one time and put it back exactly how it was shipped to me. i didn't use any products on it at all and never wore it. Now i am stuck with a cheap looking topper that was very expensive.

October 5, 2026
Unprompted review
UniWigs logo

Reply from UniWigs

Hi ,

We're sorry that your experience with the Breeze topper and the return process has been so disappointing.

Our inspection did identify discoloration and soiling on the base of the returned topper. We understand that this differs from your account of how the topper was handled, and we recognize how frustrating this disagreement has been.

We take feedback like yours seriously and regret that your overall experience fell short of the expectations you had when choosing UniWigs.

Best regards,
UniWigs Customer Support Team

Rated 5 out of 5 stars

I currently have 4 toppers from…

I currently have 4 toppers from Uniwigs. My favorite is Airy Elegance in dusty ash brown. It is so natural looking and lightweight so I hardly feel it on my head. I had 2 cancers removed from my scalp which has left me with bald spots. Now I don’t even think about them because they are covered up. Plus my hair has never looked better!
It takes a while to get used to styling them but it’s sooo worth it.
Thank you Uniwigs!

June 1, 2026
Unprompted review
Rated 2 out of 5 stars

Generally like the products, but currently struggling with customer service and a privacy issue.

I have generally liked this company's products for a couple years, but my recent experience has been incredibly difficult. I have been caught in a frustrating, 5-month customer service loop regarding the authenticity of the human hair, as I’ve had to question the quality and a potential blend with synthetics. To complicate matters, an administrative error in their shipping system recently leaked my personal household information. I am writing this review in fairness because I want to give management room to make things right. I am genuinely hopeful that they will step up, resolve both of these matters promptly, and secure my data. I look forward to updating this review with a positive resolution soon.

April 28, 2026
Unprompted review
UniWigs logo

Reply from UniWigs

Hi,

We understand that this is not simply about whether our team responded. We have communicated with you regarding your concerns about the hair quality and authenticity, but we also recognize that the answers provided did not give you the reassurance you were looking for. We understand the difference.

As you have specifically requested, management is now directly involved in communicating with you. Our role is not to simply repeat previous responses, but to speak with you directly, clearly explain our position, and address the concerns that remain important to you.

We are also taking the privacy concern you raised seriously and will address that matter directly as well.

Our manager will continue to communicate with you directly as the management representative handling your case, so you have a clear point of contact moving forward. We appreciate the opportunity to address your concerns directly and hope this continued communication will bring greater clarity to the situation.

UniWigs Customer Care Team

Rated 5 out of 5 stars

This was my first hair topper

This was my first hair topper, and I was impressed by how natural and lightweight the Breeze in 16 inches felt. The colour blended beautifully with my hair, it was easy to apply and looked lovely worn down or in a ponytail.

October 4, 2026
Unprompted review
Rated 5 out of 5 stars

The Duchess in Latte Veil Brown

I received The Duchess in a second colour, Latte Veil Brown, and I love it even more than the first shade I tried, which was natural medium brown. I also felt like the hair quality was even nicer on this piece and easier to curl.

The 14" length is perfect for not getting in your face but also being able to pull up into a low ponytail for versatility.

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

The Duchess wig is a 10/10

The Duchess wig is an absolute game-changer! The lace front melts seamlessly into the skin, and the cap feels incredibly breathable and secure. The natural density and silky, lightweight texture make styling completely effortless. This wig looks realistic right out of the box. Truly a 10/10. Perfect for Miami weather.

September 26, 2026
Unprompted review
Rated 5 out of 5 stars

I always get quality toppers from…

I always get quality toppers from Uniwigs and my latest one was no different! I tried a lighter color as I really want to lighten my hair but I don't want to damage it. My hair is darkest brown so I went with a medium brown closed lace airy elegance in 11 inches and the blend was amazing!! The hair was silky as usual and held curl very well (my hair is curly so I usually curl the topper to match my curl pattern). I'm very satisfied with everything about this topper!

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Uniwigs Does Not Disappoint

Uniwigs human hair toppers are an excellent quality product especially for the price point. As a newbie to the topper/wig community, I was comfortable trying their product after reading through reviews. I was NOT disappointed. I bought my 2nd topper a week after the first arrived. I will be buying my first wig from Uniwigs as well, because I love their products. I am beyond grateful for finding this company and the confidence their products provide! Their Facebook community is also an amazing asset for tips, tricks and overall support.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience – Airy Elegance topper

I am extremely happy with my Closed Lace | 6.5” x 7” Airy Elegance | Ultra-breathable Human Hair Topper | Ponytail Topper | Low Density - Color : 626R Vanilla Butter Blonde , Length : 16", Density : 120%.
This was my first time purchasing a hair topper, so I was quite nervous about choosing the right one. Sissie was incredibly helpful throughout the process and recommended the Airy Elegance topper for me based on my hair and what I was looking for. I am very pleased with the color, density, and overall fit of the topper. The color blends beautifully with my own hair, and I especially love that the density looks natural rather than too thick or artificial. A special thank you to Sissie for being so helpful, patient, and attentive and for guiding me to the right topper for my needs. I really appreciate the excellent customer service.

September 14, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THEM

DO NOT BUY FROM THEM. FedEx would not deliver my package claiming that they didn't recognize my address. I complained numerous times. They didn't step in, they didn't contact FedEx and say to ship the package back to them, nothing. And now they say my wig is at an "abandoned pkg warehouse" and Uniwigs REFUSES to give my $500+ dollars back even though they can clearly see I never received the wig. I will NEVER shop here again and you shouldn't either, unless you want to be out $500 and have no wig.

August 28, 2026
Unprompted review
UniWigs logo

Reply from UniWigs

Dear Kelly,

We’re sorry to hear about your experience, and we understand your frustration. We recognize how concerning it is to have paid for a $500+ order without receiving the package.

This matter has been brought to the attention of our management team, and we would like the opportunity to step in and help resolve it.

Please contact us at support@uniwigs.com with your order number and reference this Trustpilot review. Once we have the specific order information, our team will review the case, including the delivery status and the circumstances surrounding the shipment, and work with you on the appropriate next steps.

We want to make sure your case receives the proper attention rather than leaving you without a clear resolution.

UniWigs Customer Service Team

Rated 5 out of 5 stars

Amelie 100% Remy Human Hair Wig

After living with alopecia for many years, I’m completely comfortable being bald, but I also love the freedom and fun of changing my look.
The Amelie wig from UniWigs makes that so easy. It looks incredibly natural, with a realistic style and comfortable fit that helps it feel like your own hair rather than a wig.
For anyone new to wigs or feeling unsure about wearing one, the Amelie is a lovely, confidence-boosting option. UniWigs also provides excellent customer service and support, making the whole experience feel easy and reassuring. I love having the choice to be me—with or without hair! Thanks UniWigs!!

September 24, 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought Signature Lavina |…

I recently bought Signature Lavina | Remy Human Hair Lace Front Wig | 12" | Low Density. I absolutely love my wig so much. So natural & very light. No one can guess I’m wearing a wig. I bought two so I could go back and forth between the wigs so they would last longer. Definitely will be back for more, worth it! I’ve had super expensive wigs & this is my favorit. Doesn’t break the bank.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love uniwigs .

I absolutely love uniwigs .Their Human hair toppers can't be topped! I have the Courtney topper and it's a game changer. it gives me my hair back, it give me , me back. I'm not just putting on a topper I'm putting on confidence with aa high quality super soft mono top topper. it's breathable , airy, and comfortable. The look is very realistic o one can tell it's not my hair . Most important is their excellent customer service they are beyond helpful. I emailed about a question and they asked follow up questions and we exchanged pictures of my bio hair to make sure we got it right, They really care .

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

I am so happy with my purchase

I am so happy with my purchase, I have struggled with hair loss for over 30 years. Upon finding this website and reading about them I took a chance & bought one, once I had it installed, because I also have some tape extensions to fill in some other spaces.
I love the texture, color & quality of my hair… it feels so natural. I am so grateful for finding UNiwigs and look forward to continuing to wear them

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

I love my wig from Uniwigs

I love my wig from Uniwigs. The hair is UNBELIEVABLY SOFT and so healthy. It is super easy to style. The hairline is so good and the wig is super comfortable which I have struggled with finding. I definitely recommend UniWigs.

September 13, 2026
Unprompted review
Rated 5 out of 5 stars

I've been wearing Amelie

I've been wearing Amelie, the Uniwigs Medical wig for the last month. The hair is light and I was easily able to restyle Amelie into a wave pattern. The cap is fully hand tied and very comfortable on my head and perfect for sensitive scalps. I have the Vanilla Butter Blonde which is a perfect shade, not too warm and not too cool, with lots of dimension. The bob style is a great length to wear all day long, with a super realistic density. Amelie is easily the most comfortable wig I have ever worn.

September 13, 2026
Unprompted review
Rated 2 out of 5 stars

Low Quality Assembled

I just received my Savannah silk topper and although the hair feels soft and nice I’m very disappointed to noticed a piece of hair extension sewn in the front edge of the topper. It is noticeable and looks very cheap. This is my second piece I purchase from Uniwigs in a couple of months and more expensive than my skin topper. I will not order from them anymore. The trust is gone!

September 10, 2026
Unprompted review
UniWigs logo

Reply from UniWigs

Hi Zaira,
Thank you for sharing your expeirence~ And, we’ve also received your email and the photos you sent us, so we’ve seen what you’re referring to at the front edge of the topper.

We understand why this wasn’t what you expected from your Savannah Silk Topper, especially after your recent experience with another UniWigs piece. Please continue with us by email — we’re happy to work with you on a return or exchange, whichever feels right for you.

We’re sorry this experience has shaken your confidence in us. We hope we can at least make the resolution of this particular order a little easier for you.

UniWigs Customer Care Team

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