Smooth Vehicle Shipping & Cargo Reviews 

137
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and responsive customer support for guiding them smoothly through every step of the vehicle transport process. Many consumers mention that delivery services are remarkably prompt and efficient, ensuring that cars arrive safely at their destinations on time. However, some customers also noted sudden and unexpected price increases that drastically changed their initial estimates after they had already paid deposits. Some reviewers were not happy with a complete lack of communication, difficulties reaching support agents, and persistent troubles getting refunds when unexpected issues arose.

What people talk about most

Staff

Users describe positive interactions with staff, frequently noting that representatives are helpful,... See more

Service

Reviewers highlight positive aspects of service, frequently praising prompt responses, competitive quotes,... See more

Customer service

People report positive experiences with customer service, often highlighting prompt replies, transparent... See more

Delivery service

Clients share positive opinions on delivery service because vehicles arrive safely and on time. Reviewers... See more

Price

Customers had ambiguous experiences with price, as some reviewers praised competitive rates and locked-in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very prompt obtaining quote. Although we did not use their services because our situation changed such that we did not need to ship our vehicle, very thorough and informative.

Company replied

Rated 5 out of 5 stars

The Agent that quoted me, Mr.Elton, was incredibly gracious while the final decision was being made. Unfortunately, the place where we purchased the Cullinan said they would bring it back to our ne... See more

Rated 5 out of 5 stars

I was looking to ship my car from Southern California to Oregon. Bryan Smith was one of the first people to get me a quote. At first I was unsure if it would be possible because my car didn’t run and... See more

Rated 5 out of 5 stars

Max Wilson was a godsend. He clearly communicated the deal and pricing was fairly shared and they sticked to it. He also ensured that vehicle was delivered on time. I was so impressed by the customer... See more

Company replied


Company details

  1. Transportation Service
  2. also in
  3. Freight Forwarding Service
  4. Vehicle Shipping Agent

Written by the company

At Smooth Vehicle Shipping & Cargo, we provide reliable and efficient auto transport and cargo services across the USA. With years of experience, we ensure your vehicle or cargo arrives safely and on time. What sets us apart is our personalized approach, attention to detail, and commitment to transparency. Our fleet of well-maintained trucks and expert drivers handle each shipment with care. We prioritize clear communication, competitive pricing, and customer satisfaction, making your transport experience seamless from start to finish.


Contact info

4.1

Great

TrustScore 4 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(137)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

Though I didn’t use their services

Though I didn’t use their services, the response to the queries was instant and polite. The rates seemed to be reasonable. Thank you Davin Anderson for your prompt reply and service.

September 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Everything was great!

I must admit I booked this without checking reviews. I had booked base on best price. My booking was from Texas to California. Once I was all booked a family member looked up reviews. They were not great, so I panicked. I began to try and cnacel. Brian convinced me not to cancel, and he sent me a copy of my contract and my drivers information.
At that point I made contact with driver Elliot. Driver remained in contact with me entire trip and my car was delivered with no problems and no price changes.
Thank you for delivering without any problems!

September 4, 2026
Unprompted review
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Rated 1 out of 5 stars

I paid a deposit and was given a quote…

I paid a deposit and was given a quote several months in advance of shipping my vehicle from Washington State to Alaska. Aron Elton assured me (in writing) that the price was locked in. I contacted them the day before we were to ship the vehicle and the price went from $1000 to $3600. (They also DID NOT contact me about the change in price). After many long phone calls with several representatives, they informed me that they had fired the employee and would not honor the price. This place is a SCAM. They still have not reinbursed my deposit. AVOID THEM !!!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Max Wilson was a godsend

Max Wilson was a godsend. He clearly communicated the deal and pricing was fairly shared and they sticked to it. He also ensured that vehicle was delivered on time. I was so impressed by the customer service, attention to details, and the level of communication. Would definitely recommend them.

August 19, 2026
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

Thank you so much for your wonderful review! It truly means a lot to us. We’re thrilled to hear that Max took great care of you and that you felt everything was communicated clearly and handled fairly.

Providing excellent customer service, attention to detail, and keeping our commitments is what we strive for every day. We’re especially glad your vehicle was delivered on time and that you had such a positive experience.

Thank you for your trust and recommendation. We sincerely appreciate your business and hope to serve you again in the future! 🙏

Rated 1 out of 5 stars

BE CAREFUL!!!

BE CAREFUL! I can only assume that this Service is a scam based on my experience. I spoke with a gentleman that called himself Samson. After paying my deposit, he told me he couldn't arrange a driver for pickup. Assured me that i would be refunded my deposit per their policy, and i NEVER RECEIVED MY REFUND! Now they're ignoring my attempts at contact. All this when he begged me not to entertain other shipping companies due to their "Bait and Switch" techniques. They WILL take your deposit, say they can't deliver on the expectations, then keep your deposit after promising a refund. Extremely dissatisfied with their customer service.

August 5, 2026
Unprompted review
Rated 1 out of 5 stars

Do not trust this company

Do not trust this company. Before taking my deposit, they guaranteed they could pick up my vehicle on a specific date. Because of their commitment, I booked my flight around that schedule.
On the day of the scheduled pickup, they stalled for hours, claiming they had a driver and promising to send me the details within the hour. I waited in good faith, only for them to tell me at the last minute to just leave my car unattended in a parking lot. Suggesting such an insecure solution is completely unacceptable.
Since they failed to provide the agreed-upon service, they should have refunded my deposit immediately. Instead, they kept my money. Save yourself the stress, time, and money—do not give this company a deposit

July 11, 2026
Unprompted review
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Rated 1 out of 5 stars

They Are Brokers, Not Carriers

I had a very disappointing experience with this company. I paid them to ship my car, and a person named Mike assured me that everything would be handled smoothly. They charged me an additional $50 as a “broker fee,” but they never clearly explained that they were only brokers.
Instead, they made it seem like they had their own carriers, drivers, and trucks. I trusted what they told me, but later found out that wasn’t the case. The communication was misleading, and I feel they were not transparent about the service they were providing.
I would not recommend this company. Be careful and make sure you understand exactly who you’re dealing with before paying them.

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t believe them

These are scammers. I’m searching for a car shipment company, and I received a call from them. They gave me surety that they have a couple of drivers available on the route, and that was the bad time of my whole life that I received a call from them.

When the shipment date occurred, they told me that in the next 2 hours they would provide me the driver’s details, but after 2 hours I didn’t receive a single call from them. So I gave them a call, and they told me that their trailer got broke down. I believed them and delayed my shipment for almost 2 weeks.

They told me to keep my vehicle keys inside the vehicle below the seats and park it in the parking lot. That’s very weird to me and not really secure because I had a flight and had to move to another state.

Everyone, please do not believe them. They are scammers. They are not reliable to believe, and I wish the government would take serious action on them so these scammers do not operate from any place.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Great at Taking Your Money, Terrible at Service

If this company put half as much effort into helping customers as they do into taking payments, they might actually deserve to be called a business.
They were quick to take my money for shipping my car. After that? Complete silence. It’s been almost four months, and I’ve received no service, no refund, and no real communication.
I’ve called countless times, left messages, and followed up again and again. They don’t answer the phone, they don’t respond to messages, and they act like you don’t exist once they’ve been paid.
To make it even worse, after I left my original review, they asked me for more information. I provided everything they requested, hoping they would finally fix the issue. Instead, they disappeared again. That tells you everything you need to know.
Based on my experience, this company has completely wasted my time and held onto my money without resolving the issue. If you value your money, your time, and your peace of mind, think twice before trusting them.

July 13, 2026
Unprompted review

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