I have been using Stackry for years now and they have been super reliable and professional. The website is super easy to use, I recommend it. However, I wish that there were cheaper shipping opt... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Always very helpful. Gets to be a shock when "receiving fee" and "consolidation fees " are added. Also due to them being behind it took longer to consolidate packages, but still charged storage fees... See more
They receive your packages, store it safely and then send it to you when you request it. They continuously comminute with you when your packages arrive and remind you how long your packages have been... See more
Company replied
Excellent service. I always use the consolidate option especially when I can see the weight and size of the packages coming through. I do believe it saves on shipping and if it doesn’t Stackry won’t c... See more
Company details
- Shipping Service
- also in
- Courier Service
- Freight Forwarding Service
- Package locker
- Shipping and Mailing Service
Written by the company
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Contact info
472 Amherst Street, 03063, Nashua, United States
- 781-491-0874
- support@stackry.com
- stackry.com
4.2
Great
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Saeed's Customer service was exemplary!
Saeed's Customer service was exemplary!
October 13, 2026
Unprompted review
Reply from Stackry
Thank you so much for taking the time to leave this review! We’re delighted to hear Saeed gave you such great service, and we’ll be sure to pass your kind words along to him. Thanks for choosing Stackry, and we look forward to helping with your next shipment.
Charged me for failed delivery and…
Charged me for failed delivery and expects me to pay for the return when it's their fault.
October 12, 2026
Unprompted review
Reply from Stackry
Hi Luke!
Thank you for sharing your feedback, and I’m sorry for the frustration this delivery has caused you. Being charged for a failed delivery and asked to cover the return is understandably upsetting, especially when you feel the issue wasn’t on your end.
We’d like to look into this properly and review the delivery attempt and the charges on your account. Could you please email us at support@stackry.com attention to Veronica with your name, the email address on your Stackry account, and your shipment number? Once we have those details, we’ll investigate and get back to you directly. Thank you and have a great day ahead!
Maya Reda is the best supporting ever…
Maya Reda is the best supporting ever she solved my problems more than year great support Stackry
October 9, 2026
Unprompted review
Reply from Stackry
Hi Shany. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had a positive experience with Maya from the support team. Our team is always here to help, and we're glad you found them to be helpful when you needed assistance. We're looking forward to serving you again in the future!
Awesome experiance
Awesome experiance, liked the support and speed of delivery. it is a bit pricey tho, but pretty good experiance, will order with them again. Delivery was really fast, reached kuwait in 2 days, (dhl express)
October 8, 2026
Unprompted review
I have to pay almost 200$ for an actual…
I have to pay almost 200$ for an actual weight of 6lbs but billable weight is 11lbs??? For some Items like Tableware, Mini Coin Purse, Sticker Sheets, Keychains, Mini Backpack…
Why is it packed into such a BIG box?
Actual Weight: 6 lbs
Current Dimensions: 20 x 13 x 7 inches
Billed weight: 11lbs
This can be made WAY smaller.. this is m first experience with them and I am SHOCKED! Would be cheaper to legit send it all seperately to Germany…
I did wrote support for this and I hope my box can be trimmed down! This is way to overpriced! I will not pay for air..
October 7, 2026
Unprompted review
Reply from Stackry
Hi Jess.
Thank you for taking the time to share your feedback, and welcome to Stackry! We completely understand how surprising it is to see a billed weight higher than the actual weight of your items, especially on your first shipment.
International shipping prices are based on both the size and the weight of a package, and carriers charge for whichever is higher. This is called dimensional weight. With a box measuring 20 x 13 x 7 inches, the dimensional weight comes to 11 lbs, which is why your shipment is being billed at 11 lbs rather than its actual 6 lbs. You can learn more about how this works here: https://www.stackry.com/dimensional-weight
We also hear you on the box size, and we want to make sure you're not paying for empty space. We've sent your shipment back to our warehouse team to double-check whether it can be repacked into a smaller box. As soon as we hear back, we'll reply to your email with an update.
Thank you for your patience, and we look forward to getting your items on their way to Germany.
Stackry delivers!
A huge relief that Stackry Support was able to quickly pair up a parcel w/o locker when I provided the tracking #. TWO customer lessons: 1) always check ebay address still has the locker # 2) require sellers to always provide tracking #s. If #1 fails, #2 will save the day!
October 2, 2026
Unprompted review
5-star service
5-star service! Charles (Chuck) Woods, Customer Success Lead, is amazing. He always goes above and beyond with helping and providing thorough assistance. I could not recommend Stackry, and him specifically, enough!
October 2, 2026
Unprompted review
Reply from Stackry
Thank you so much for the wonderful 5-star review! We're thrilled to hear Chuck has gone above and beyond for you. He truly cares about every customer he works with, and we'll be sure to pass your kind words along to him.
We appreciate your recommendation and look forward to helping with your next shipment!
KATIE BROWN AGAIN
KATIE BROWN AGAIN! She is truly the most helpful agent! Kind patient and really knowledgeable. She has been an absolute star helping me navigate the system! I really do think she is an amazing! I hope she gets the recognition and praise she deserves as without people like her the customer experience would really not be as stress free! A credit to stackry! Wonderful lady!
October 1, 2026
Unprompted review
Reply from Stackry
Thank you so much for taking the time to recognize Katie again! It's clear she's made a real difference in your experience, and we couldn't agree more: she's kind, patient, and incredibly knowledgeable. We'll make sure your lovely words reach her and our team, so she gets the recognition she truly deserves.
We're so glad she's helped make shipping with Stackry stress-free for you, and we look forward to helping you again soon!
Excellent functionality
Excellent functionality.
Customer service is very efficient, and they're able to solve any problems that arise. Customer service rep Sara H was amazing today!!!
October 1, 2026
Unprompted review
I have used Stackry in the past and…
I have used Stackry in the past and been very happy with it however I have just had to pay an extortionate amount to post a bag to the UK, I will very much reconsider before using again as I feel I have been ripped off on this occasion.
October 1, 2026
Unprompted review
Reply from Stackry
Hi Jimi.
Thank you for being a returning Stackry customer, and for sharing your feedback. We're glad you've had good experiences with us in the past, and we're sorry this shipment left you feeling disappointed.
We'd love to take a closer look at your shipment to the UK, but we weren't able to find an account under this name. Could you please email us at support@stackry.com with the email address on your account or your shipment number? We'll gladly review the charges with you.
We also want to be transparent that fuel costs are currently higher than ever, and carriers have passed these increases on through their shipping rates. This has driven up international shipping costs across the industry, and we understand how frustrating that can be.
We truly value your loyalty and hope to have the chance to make this right
Customer service inquiries now take…
Customer service inquiries now take five days to answer—an eternity when you're managing package logistics. Their website clearly states you can unconsolidate and add items to packages. When I requested this, I was told my package was "already consolidated"—despite having emailed five days before consolidation actually occurred. I ended up posting two separate shipments. They confirmed the second would take five days to consolidate, yet both packages shipped the same day. If consolidation was impossible, they should have said so upfront.
I also paid significantly more for DHL Express delivery, which is supposed to arrive within 3–5 days. Both parcels—one standard, one expedited—arrived on the same day. I'm paying extra for speed I'm not receiving, and this has happened consistently over recent months.
For a company that's been my go-to for four years, this isn't acceptable. They've lost service consistency and responsiveness. I'm cancelling my account and looking elsewhere.
September 30, 2026
Unprompted review
Reply from Stackry
Hi Taleah,
Thank you for being a valued Stackry customer for the past four years, and for sharing your feedback with us. We're truly sorry to hear you're considering leaving, and I want you to know your concerns have been heard.
You're right that our response times have been longer than they should be, and I apologize that your email from September 15 wasn't answered sooner. Our busy season has begun, and we've seen a significant increase in inquiries. We've hired additional team members to help, so we can get back to the quick, reliable replies you've come to expect from us. In the meantime, live chat (Monday to Friday, 9 AM to 4 PM EST) is the fastest way to reach us for anything time-sensitive.
I also looked into your consolidation. Shipment #1085454 was already being consolidated when your email asking to cancel it arrived, and the consolidation was completed that same day. Changes can't be made while a consolidation is in progress. However, once a consolidation is complete, another package can still be added to it. Just contact customer service, and we'll have the warehouse open the consolidated package and add the new item for an additional charge. I'm sorry this option wasn't explained to you at the time. Your second consolidation, shipment #1088276, was completed within the 4–5 business days we quoted. Shipment #1085454 shipped on September 21, and shipment #1088276 shipped via DHL Express on September 22, the same day payment was received.
I completely understand the frustration of paying for DHL Express and seeing both parcels arrive together. Once a package leaves our warehouse, transit times are handled by the carrier, but I'd be glad to look into your shipments with you and review your options with DHL.
If you would like to discuss this further, please contact support@stackry.com attention to Veronica. Thank you and have a great day!
Very disappointing experience with…
Very disappointing experience with Stackry. The shipping costs were extremely expensive and the pricing was not made clear upfront. I also received unclear and unhelpful advice about available shipping options. Despite paying for express shipping, the process took far too long. Overall, poor communication, unclear information and very poor value for money. I would not use Stackry again.
September 28, 2026
Unprompted review
Reply from Stackry
Hi Claudiu,
Thank you for taking the time to share your feedback. We're sorry your experience didn't meet your expectations, and we understand how disappointing it is when shipping costs more than you had planned.
We'd like to share some context. Wireless earbuds come with a charging case that contains a lithium-ion battery, which classifies them as hazardous materials (hazmat) for shipping. Only a few carriers accept hazmat items to Australia, and all of them are express services, such as FedEx and DHL Express. Hazmat items also have to be repacked into a box large enough for the required warning labels, which is why a small item can cost more to ship than you might expect. Before your purchase, our team let you know that the item was hazmat, which carriers were available, the repack and hazmat fees, the minimum box size, and GST, and shared our shipping calculator so you could estimate the cost. We're sorry that information didn't come across as clearly as it should have.
Once your repack was completed and payment was received, your package left our warehouse the same day and was delivered by FedEx within about a week. We appreciate your feedback on how we communicate, and we're using it to make our explanations clearer, especially around hazmat items and shipping estimates. I see you have sent in an email and someone from the team will be responding shortly. Thank you and have a great day.
Thought id give them a try
Thought id give them a try. Seller wanted $50 to ship a $10 part so lets check out the newest spam ad...wtf!?! Their pricing to ship to me was cheapest....$210.00...wow right? Well thats nothing highest quote was over $800.00?????get fkd stackry
September 22, 2026
Unprompted review
Reply from Stackry
Hello Patrick!
Thank you for taking the time to share your feedback. We're sorry to hear you weren't happy with the cost of your shipment.
If a retailer ships directly to your country and you don't plan to combine your purchase with other orders, shipping through the retailer may sometimes be the more affordable option. Where Stackry really shines is when you shop from multiple retailers. You can store your items in our warehouse until you're ready, then consolidate everything into one shipment. That's where our customers find the most value in our service.
We'd love the chance to look into your shipment and see if there's anything we can do to help. Since we're unable to identify your account from this review, could you please reach out with your name, the email address on your Stackry account, or your shipment number? You can chat, call, or email us at support@stackry.com, and you'll be helped by the best customer service team in the industry!
Really impressed with the service at Stackry
Really impressed with the service at Stackry. I saved money and got items I could not get delivered direct to me in the UK. What impressed me most was when I made a mistake and needed customer service assistance, Maya sorted everything really quickly. I’ll be using the service again.
September 24, 2026
Unprompted review
Reply from Stackry
Hi Victoria. Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had a positive experience with Maya. She is wonderful! Our team is always here to help, and we're glad you found them to be helpful when you needed assistance. We're looking forward to serving you again in the future!
Fantastic company!! Highly recommend!
Fantastic company! Highly recommend!
Excellent service, superb customer support (I dealt with Katie R). Nothing was too much trouble, communication was friendly, fast & even during out of hours, so impressed & extremely grateful 🙏
Website easy to navigate, prices great, a lovely free $10 on first use & I will continue to use Stackry in future! Thanks again.
September 24, 2026
Unprompted review
The customer service is excellent.
September 24, 2026
Unprompted review
Great response
September 21, 2026
Unprompted review
Terrible service
Terrible service. Don’t care if your in a bad condition in hospital they still dispose of your stuff. Spoke to one staff member that just told me to message when all items where there and failed to warn me things would time out soon. Basically said just let us know. No help when they have binned your items you have spent your hard earned money on.
September 20, 2026
Unprompted review
Reply from Stackry
Hi Malandra,
We're sorry to hear you've been unwell, and we hope you're recovering well. We understand how disappointing it is to lose items you paid for.
To help understand how storage works: packages are stored free for 45 days and can stay for up to 60. Before any package is disposed of, we send a series of automated reminders at 20, 30, 40, 45, 50, 55 and 60 days to the email on the account. Extensions are available on request, and we're always happy to help customers who contact us before a package reaches its limit. Once disposal is complete, we can't recover the package. According to our records, the agent you spoke to attempted to recover the package, but the warehouse no longer had it. We are very sorry your package could not be recovered. We look forward to providing you with a better experience going forward.
Please don't hesitate to reach out if you have any additional questions or concerns.
I’ve had a great experience with…
I’ve had a great experience with Stackry! The service is reliable, professional, and very convenient. The process of receiving and consolidating packages is straightforward, and everything has been handled smoothly so far.
Their customer service has also been helpful and responsive whenever I’ve needed assistance. I really appreciate how easy Stackry makes international shipping, especially when ordering from the US.
Overall, I’m very satisfied with the service and would definitely recommend Stackry to anyone looking for a reliable package forwarding service. 5 stars! ⭐⭐⭐⭐⭐
September 19, 2026
Unprompted review
Reply from Stackry
Hi there! Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you've had a positive experience with our service. Our team is always here to help, and we're glad you found them to be helpful when you needed assistance. We're looking forward to serving you again in the future!
I find them honest and good…
I find them honest and good communication great service
I feel my packages safe secure
September 19, 2026
Unprompted review
Reply from Stackry
Thank you so much for the kind words — this is exactly what we aim for! Keeping your packages safe and secure while maintaining open, honest communication is at the heart of everything we do. We're so glad that comes through in your experience. We truly appreciate your trust in Stackry and look forward to serving you for many shipments to come!
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