The diffuser is fine. But I wished it had a particular timer that it would go on by itself and turn off. So it’s basically manual. I was not impressed with the scents. It does not smell as rich as ano... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Scents are nice and device appears quality made. The reason for a 3 star is I use the 120ml bottle, on the lowest intensity, and it barely made 3 weeks before it was empty. Average $40-$50 per bottle,... See more
Company replied
With as much as this costs. I would expect it to have some way to measure or at least calculate how much fluid you have left in the reservoir, also noticed that over time there is a sticky residue bui... See more
Company replied
Was a good experience. The only reason I didn't give 5 stars is because the diffuser o ordered was out of stock and it took almost 3 weeks for the item to arrive. However, I did reach out to customer... See more
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3.1
Average
3K reviews
Asks customers to review
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The Scents are fantastic
The Scents are fantastic. They help my mood during the day and. I like the different variety of scents offered. I really do not like the shipping cost. But enjoy the scents
October 2, 2026
May use AI-assist with repliesRead more
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Reply from Scentiment
Hi Johnny,
Thank you so much for the wonderful review! 🌟 We are thrilled to hear that you're loving our fragrances, experiencing timely deliveries, and finding the products stellar!
Knowing that we're delivering a 5-star experience means so much to us.
Than k you for choosing SCENTIMENT.
Warm regards,
Scentiment Customer Experience Team
Have saw ad for months and wanted to…
Have saw ad for months and wanted to try. I
Was impressed by the first one. A l so impressed by the sale and affordability compared to other products. Thanks so much
September 28, 2026
Reply from Scentiment
Hi Johnny,
Thank you so much for the wonderful review! :star2: We are thrilled to hear that you're loving our fragrances, experiencing timely deliveries, and finding the products stellar!
Knowing that we're delivering a 5-star experience means so much to us.
Than k you for choosing SCENTIMENT.
Warm regards,
Scentiment Customer Experience Team
Great scents diffusers corky
Many of my diffusers act corky and I have fuss with them contact the company or send them back. To be honest I have kept some of them that are not working correctly because its more of a hassle to return them. When they work they great and I love the idea and the scents but the machines are very corky many times.
September 29, 2026
Reply from Scentiment
Hi Zak,
Thank you for sharing your feedback with us. I acknowledge your review and sincerely apologize for the ongoing frustration caused by your diffusers acting up. You shouldn't have to keep malfunctioning devices or feel that returning them is too much of a hassle, especially when you love our scents and the concept!
A member of our Customer Experience Team will reach out to you directly via phone or email with a full resolution regarding your units and account.
We are grateful for your patience and for giving us the chance to make things right. If there’s anything else I can help with in the meantime, please don’t hesitate to reach out!
Warm regards,
Scentiment Customer Experience Team
Worked great at first and then stopped…
Worked great at first and then stopped working after a few months
August 27, 2026
Reply from Scentiment
Hi,
Thank you for bringing this to our attention. I acknowledge your review and deeply apologize for the disappointment caused by your unit stopping after just a few months of use. We hold our diffusers to high quality standards, so it is deeply frustrating when a device fails prematurely.
A member of our Customer Experience Team will reach out to you directly via phone or email with a full resolution regarding your unit and account.
We are grateful for your patience and for giving us the chance to make things right. If there’s anything else I can help with in the meantime, please don’t hesitate to reach out!
Warm regards,
Scentiment Customer Experience Team
It's a great concept but I've had…
It's a great concept but I've had several issues when ordering with long delivery times, Items not being in stock after ordering and paying for them. I as well ordered a plug in on top of my mini and didn't realize the plug in was like a actual plug into outlet item that stays at plug I thought it was a unit that didn't need to be charged because it's always plugged in. I can't use an actual plug in like they sent due to the way my plugs are and couldn't get any help to return even after waiting many weeks to have it delivered. They didn't care it was not what I thought! Quite frustrating! The one is a good scent as well as pink sands but they no longer have pink sands they discontinue the oils alot it seems. Which is great if you want new smells all the time. If you find a favorite it's a bummer when they go away.
September 29, 2026
Reply from Scentiment
Hi Beckie,
Thank you for sharing your detailed feedback with us. I acknowledge your frustration and sincerely apologize for the multiple issues you’ve experienced—from delivery delays and out-of-stock items after purchase, to receiving a plug-in diffuser that doesn't fit your home setup. We also deeply regret that our team failed to provide the support you needed when you originally reached out.
We value your feedback on our fragrances, including your preference for The One and Pink Sands, and we want to ensure your overall experience reflects the high standard you deserve.
Next Steps:
A member of our Customer Experience Team will reach out to you directly via phone or email with a full resolution regarding your plug-in unit and account.
We are grateful for your patience and for giving us the chance to make things right. If there’s anything else I can help with in the meantime, please don’t hesitate to reach out.
Warm regards,
Scentiment Customer Experience Team
Reply from Scentiment
Hi Matthew,
We are so thrilled to hear that you had such a seamless experience and enjoyed our customer support! Your high praise and enthusiastic feedback mean the world to our team.
Thank you for choosing Scentiment!
Reply from Scentiment
Hi Stacey,
We appreciate your positive rating and feedback regarding our product's daily charging needs.
A member of our Customer Experience Team will reach out to you directly to address your concerns and offer a full resolution.
We are grateful for your patience and for giving us the chance to make things right.
Thank you for choosing Scentiment!
Warmly,
Customer Experience Team
Reply from Scentiment
Hi Janice,
We are so thrilled to hear that you are enjoying your item and that you found such a fantastic value! Your kind feedback means the world to us.
Thank you for choosing Scentiment!
I like the concept of this
I like the concept of this, but it doesn't stay connected on the app and won't work as scheduled. I have to keep turning it on, which doesn't make for a great smelling home at all times.
October 2, 2026
Reply from Scentiment
Hi Alayne,
We are truly sorry to hear that your device is having trouble staying connected to the app and failing to run on your desired schedule. We completely understand how disappointing it is when you cannot enjoy a consistently wonderful scent throughout your home without having to manually turn the unit back on.
A member of our team will reach out to you directly to help look into these connectivity issues and work toward a full resolution for you.
We deeply appreciate your patience as we make things right.
Thank you for choosing Scentiment!
Warmly,
Customer Experience Team
Reply from Scentiment
Hi Lisa,
We are so thrilled to hear how much you are loving our amazing fragrances! Thank you so much for sharing your wonderful feedback with us and for being such a valued customer.
Thank you for choosing Scentiment!
The product is amazing!!
The product is amazing!!! And whenever I need assistance customer assistance has been helpful and efficient.
October 2, 2026
Reply from Scentiment
Hi Jefferson,
We are so thrilled to hear how much you are enjoying the product! It is fantastic to know that our support team has been prompt and reliable whenever you have reached out for help.
Your kind feedback truly means the world to us.
Thank you for choosing Scentiment!
smells great
October 2, 2026
Reply from Scentiment
Hi Fred,
Thank you so much for the 5-star rating! We are incredibly grateful for your support and thrilled to have you as part of our scent family.
Thank you for choosing Scentiment!
Not a good scent
The delivery was on time and we'll packaged. I received Leap of Faith. Unfortunately, I do not like this scent. It has wat too much floral undertone with a hint of baby powder.
October 2, 2026
Reply from Scentiment
Hi Tracy,
Thank you for sharing your feedback with us. We appreciate your comments regarding our prompt delivery and packaging. We regret that the scent profile of Leap of Faith, particularly its strong floral and powder notes, did not meet your expectations.
We will share your detailed observations with our product development team to help guide future fragrance formulations.
A member of our Customer Experience Team will reach out to you directly to address your concerns and offer a full resolution.
We are grateful for your patience and for giving us the chance to make things right.
Thank you for choosing Scentiment!
Warmly,
Customer Experience Team
This company really needs to learn how…
This company really needs to learn how to follow through with what they say they are going to do.
August 11, 2026
Reply from Scentiment
Hi Brandii,
Thank you for taking the time to share your feedback. We regret that we failed to meet your expectations regarding our promises. We are reviewing our processes to ensure we keep our word and deliver reliable service in the future.
A member of our Customer Experience Team will reach out to you directly to address your concerns and offer a full resolution.
We are grateful for your patience and for giving us the chance to make things right.
Thank you for choosing Scentiment!
Warmly,
Customer Experience Team
Defusser has poor scent
Defusser has poor scent, does not provide a strong scent.Trying to return.
September 30, 2026
Reply from Scentiment
Hi Nilda,
Thank you for sharing your feedback with us. We are truly sorry to hear that the scent strength of your diffuser did not meet your expectations and that you are having a disappointing experience. We always aim to provide high-quality fragrance products, so we appreciate you bringing this issue to our attention.
A member of our Customer Experience Team will reach out to you directly to assist with your return and help make things right.
We genuinely appreciate your patience and the opportunity to support you.
Thank you for choosing Scentiment!
Warmly,
Customer Experience Team
Terrible customer service
I’ve been working on getting a refund for a defective product for over a month.
September 28, 2026
Reply from Scentiment
Hi Leigha,
Thank you for your feedback. We regret the delay in handling your return and are reviewing our process now.
A member of our Customer Experience Team will reach out to you directly to address your concerns and offer a full resolution.
We are grateful for your patience and for giving us the chance to make things right.
Thank you for choosing Scentiment!
Warmly,
Customer Experience Team
Reply from Scentiment
Hi Brandon,
Thank you for your 4-star rating! We’re glad to know you had a positive experience with Scentiment and truly appreciate your support.
Thank you for choosing Scentiment!
The machine still dont work even with…
The machine still dont work even with the new head. It's disappointing that I am still without
October 2, 2026
Reply from Scentiment
Hi Jacqueline,
Thank you for your feedback. We regret your machine is still failing and will review this issue with our service team to fix it.
A member of our Customer Experience Team will reach out to you directly to address your concerns and offer a full resolution.
We are grateful for your patience and for giving us the chance to make things right.
Thank you for choosing Scentiment!
Warmly,
Customer Experience Team
Reply from Scentiment
Hi ,
Thank you so much for the 5-star review!
We're so glad you had a great experience, and we truly appreciate you choosing SCENTIMENT!
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