Pure Diesel Power Reviews 

5,879
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, noting that orders arrive securely packaged and ahead of schedule. Consumers often emphasize that the support team is exceptionally professional, polite, and responsive when answering questions or resolving problems. However, some customers also noted challenges with incorrect items arriving or products failing to fit their vehicles properly. A few reviewers experienced added frustration, mentioning that handling returns and securing timely refunds or replacements required navigating complex steps. Despite these occasional hurdles, people remain largely satisfied with the overall service quality and product selection provided.

What people talk about most

Product

People report positive experiences with the product, noting that parts arrive quickly, fit properly, and work... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting very fast shipping and... See more

Order

Reviewers express mixed feelings regarding their order experiences, with some consumers praising fast... See more

Customer service

Consumers find customer service to be positive, highlighting polite staff who quickly resolve issues and... See more

Service

Customers had positive experiences with service, frequently highlighting the professional and helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service was top tier. I called and spoke with Wendy if memory serves correctly about an issue with a part only to realize a couple grommets were missing. They immediately shipped them out at... See more

Rated 5 out of 5 stars

I had a choice between two companies for a 50 gallon tank for my 2014 RAM 3500 diesel pickup. Your videos were provided the best information for me to make a decision. Once I received the tank, the... See more

Rated 5 out of 5 stars

Had some issues with shipping transmission fluid. Package was lost in the mail by the carrier. Reached out to Pure Diesel Power and they were extremely helpful and sent out a fresh shipment immediatel... See more

Rated 5 out of 5 stars

From the beginning to the end was smooth and simple from finding what I needed to the take it takes to process and ship and receive the order has been great. They'll let you know if something was out... See more



Company details

  1. Auto Parts Store
  2. also in
  3. Car Accessories Store

Written by the company

At Pure Diesel Power, we believe that KNOWLEDGE IS POWER! Pure Diesel Power was established in February, 2006. We have over 20 years combined experience ready to serve you. We proudly provide diesel mechanics and enthusiasts with the necessary performance parts and accessories. We know what it takes to compete with the best parts dealers on the web. So, we commit ourselves to providing excellent customer service with a dedication to deal only well-engineered diesel engine performance parts. Pure Diesel Power carries the best quality, most valuable diesel performance parts, including parts for the most popular diesel engines. We use one simple equation: Price + Quality = Value Whether you need diesel performance parts for business, pleasure or to increase your mileage, we have what you need. We know how much you value reliability, so we have spent the last 15 years building an impressive catalog of reliable diesel performance parts. No matter your purpose, from increased towing power to more torque on the drag strip, we will have the necessary diesel part in stock, ready for shipment. We want to provide unparalleled service! We strive to provide our customers with excellent and attentive customer service, helping to choose the perfect performance part for your desired application. We provide a safe and secure checkout process to get you up and running ASAP! Thanks for choosing Pure Diesel Power as your online source for performance diesel parts! If you have any questions about our performance diesel parts, or if you just have general inquiries, please contact us at 715-254-1833.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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4.7

All reviews

(5,879)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still haven’t received the package I…

Still haven’t received the package I don’t know why you would ask me this

October 5, 2026
Pure Diesel Power logo

Reply from Pure Diesel Power

Hi William, we’re sorry the review request reached you before your package did. We understand why that would be frustrating.

Your order was placed on October 2 and shipped that same day using the USPS Economy shipping option selected at checkout, which has an estimated transit time of 3–14 days. USPS tracking currently shows expected delivery today, October 13.

Our review invitations are automated and typically go out nine days after an order is placed to allow for transit time. In most cases, the package arrives before the invitation, but that timing didn’t work out for your order. We apologize for the premature request and appreciate your patience while USPS completes delivery.

Once you receive your part, if you’re happy with the item and your experience with us, we’d really appreciate you updating your review to reflect that.

Rated 5 out of 5 stars

When I spoke to the young lady on the…

When I spoke to the young lady on the phone regarding my order she was very polite and helpful. She called me back when she said she would, and the shipping was very fast. They got my truck up and running!! I would definitely do business again.

September 23, 2026
Rated 5 out of 5 stars

Perfect fit

Part can on time perfect fit

September 17, 2026
Pure Diesel Power logo

Reply from Pure Diesel Power

Hi Brenden, we’re glad your HPOP arrived on time and was a perfect fit. We’re sorry for the confusion about the core return label.

The HPOP you purchased does not include or offer a prepaid core return label. After reviewing your order and our checkout records, we confirmed that you were not charged an additional $15 for one.

Our team reached out by phone to clarify this and offered to send the core return instructions. As discussed, please contact us when you’re ready to return your core, and we’ll be happy to help with the next steps. Thank you for your business.

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