mytrip.com Reviews 

Its great to join

I needed to reschedule my flight and it was an absolute nightmare. No effective assistance from MyTrip, chat that kept me waiting for hours for a useless agent and finally confession of inability to do anything. Avoid at all costs.

Easy to do it by my self and not expensive trips

Awful — horrible customer service, swindlers the lot

I strongly advise against booking with Mytrip – misleading pricing and poor customer service

I had a very disappointing experience booking a flight through Mytrip.

The price kept increasing during the booking process. My receipt showed 8,842.82 TRY, but my bank showed a pending charge of 9,150.92 TRY. Customer service attributed the discrepancy to exchange rates without providing a satisfactory explanation.

I contacted Mytrip approximately 10 minutes after booking to request cancellation, but I was told I would receive no refund.

I later found the same flight available at a significantly lower price directly through the airline.

Based on my experience, I would strongly advise other travelers to avoid booking through Mytrip and book directly with airlines whenever possible.

I no longer trust this platform.

Easy transaction direct to the point

I booked a flight yesterday, it was rejected today. I had to book it again but the price was already higher:(

We got our trip cancelled 8 days before departure due to the flights changing flight time = our layovers got to short to be able to do. According to Mytrip they tried to search for other flights but couldn't find any. When we search there is a lot of options for flights, but they are significantly more expensive. Because of mytrip we have to pay 7 000SEK more per person for our trip.

Links don't work, booking code not shared. Trying to scam into extra costs.

It was rssy yo book and at the same time i get information about most important things about the trip.

You breached the contract of sale and introduced unacceptable changes to my flight

The flexible ticket option is just a scam, I added on the flexible optiion AND STILL now when I need to change it they are asking 4 times the price of if I would just buy a new ticket.
SCAM

Very good indeed

The Agents really don’t understand their products. I was told that I could not make a name change with Scandinavian airlines. I called them and they were brilliant, not charge and instantly fixed. Another issue was charged when the airline said it was complimentary. Such a shame but I would not book through them again.

Not good all.in

Everything is clearly indicated and described.

Absolutely terrible customer service. Steer away from them! It's not worth the price difference. I spent over 5 hours between them and TAP due to a flight schedule change that entitles me to a free re-booking, yet mytrip refuse to comply with my rights. It's a nightmare!

This is now my third review of an ongoing saga that has been going on for over two months now. Their latest reply to my most recent review only adds to my total frustration and anger at their inability to resolve a very solvable issue. The mytrip support team is well trained at lying insincerely:
-------------------------------------------------------------
Reply from mytrip.com

6 days ago
Thank you for taking the time to provide your feedback. We sincerely appreciate your honesty regarding the lack of meaningful communication and the frustrating delay in resolving your ongoing situation. It is clear that our previous automated response failed to address your specific concerns and only added to your disappointment, which is completely understandable. We take your observations regarding our response quality very seriously. Our team is currently reviewing our internal procedures to ensure that real human attention is dedicated to ongoing cases, and we are working directly with our support specialists to re-examine your file so that clear, concrete updates can be provided to you regarding your situation.
-------------------------------------------------------------
I just want to say I don't believe a word of the above, I suspect this is still AI written and is another example of saying a lot without saying anything.

This is a big warning to everyone, these third party brokers like mytrip are fine when it goes right, but if something goes wrong, then they will do everything to avoid resolving your issue, keeping you hooked (like an abusive relationship) and they do not care about you. Which I can accept, I just wish they'd say it instead of pretending to help.

After being put into limbo purgatory through false promises by their support team, I've been forced to cancel a trip that I spent a year looking forward to and saving for, and I have asked for a refund. Which I now fully expect to have to fight for :(

Great experience