Same story as other reviewers, went to buy a $1.20 score, selected the option with no subscription, which cost $3.60, then was charged for a 3 month premium subscription. I guess this sort of s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The musescore app is excellent for scoring music. But yes, I agree with everyone here about their predatory billing practices. I purchased 1 song, got billed, then I noticed that I had started a tri... See more
Company replied
I would put zero star if I could. Bought one song of sheet music and they charged for a subscription of $44.99 per month! I never authorized this payment. Email address is bogus. No phone numb... See more
Company replied
These people obfuscate payments. They've been doing so for years. I bought a AU$1.15 piece of sheet music and was automatically subscribed to a $45 every three months system. I'd subscribed to Musesco... See more
Company replied
1.8
Poor
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Terrible
Terrible. They charged me for an monthly subscription when I wanted to buy a single song. They never communicated this clearly and just want to make money.
October 14, 2026
Unprompted review
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Excellent
Excellent. Quick and easy to use. Made the transition after using Sibelius for 15 years. I really enjoy MUSESCORE and love that there’s a community of sharing scores and transcriptions.
October 14, 2026
Unprompted review
Really good music sheets that are…
Really good music sheets that are available to me :)
October 14, 2026
Unprompted review
A lot off good music to find.
A lot off good music to find.
But also a lot of faults in the notes, you can't trust them.
As a professional you can correct it easy.
A beginner will run into desaster, if he played as noted.
October 14, 2026
Unprompted review
Same here
Same here. I bought a score for approximately 1,3 dollars and I was charged for a premium 3 months subscription. Why?
October 14, 2026
Unprompted review
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Double Billing and 0 Customer Service
I utilize the service on a mobile app and the desktop. It appears I am being double billed for this service. I have made multiple attempts to contact them to have this fixed and am only met with automated, unhelpful responses. Without a doubt, some of the absolute worst customer service I have ever experienced. Stay away if at all possible.
October 14, 2026
Unprompted review
Provide many wonderful sheets
October 14, 2026
Unprompted review
Not worth it
At first I was impressed so I paid $119.99, then to get more access i had to pay another $59.99 and inspite of all of this, every time I want to download a sheet it asks me to pay another $4.99. Enough is enough. I canceled my membership and will only try to use it for a year - but I’m already turned off.
October 12, 2026
Unprompted review
Chart was off anyway, and they scammed me for a subscription I didn't order.
Only rating one star because it's the lowest available. Actual experience is negative stars. MuseScore is an ABSOLUTE SCAM! I bought a piece of sheet music and DID NOT sign up for a subscription. A couple of weeks later I received an email saying my subscription had been charged to my account. Looking at my bank account, no such charge appeared, so I thought the email was just spam. 8 DAYS LATER a 69.99 charge appeared. When I went to the site to cancel any subscription it showed that auto-renew was turned OFF. I asked for a refund and they did refund all but $5.99, saying that was all they could refund, but I didn't authorize even one penny past my purchase. SCAM SCAM SCAM.
October 13, 2026
Unprompted review
Reply from MuseScore
Hello,
Our support team can help review the transaction history associated with your account and clarify the details of the original purchase, membership, and refund. If you contact us with your order reference and the email address linked to your MuseScore account, we can examine the available records and explain how the amount refunded was calculated, as well as whether any further review is possible. We want customers to have clear information about their transactions and the options available to them. MuseScore is committed to complying with applicable laws and consumer protection requirements, and we do not intentionally mislead our customers. Please reach out to our team so we can assess your individual case and provide specific guidance.
Community manager
community@mu.se
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So far, a very good experience
So far, I'm having a very good experience. The interface is easy and I can find the music sheets quickly. There's tons of sheets! And I also like the training mode on the app.
October 13, 2026
Unprompted review
Reply from MuseScore
Hello! Thank you! Feedback like yours helps us develop new features and improve MuseScore for the whole community.
Kind regards,
Aydar
Community manager
So many good choices and versions of…
So many good choices and versions of songs.
As a member, Many can be saved as a file that you can edit or transpose to fit your playing styles for free! Best I have ever used
October 13, 2026
Unprompted review
Reply from MuseScore
Hello! We appreciate your feedback. It will help us enhance the app and make music composition and learning better for everyone.
Kind regards,
Aydar
Community manager
Deceptive Subscription Enrollment
not much to add that hasn't already been commented upon in the litany of one-star reviews posted before...
I purchased a $1.49 score and was later charged $69.99 for a subscription I had no idea I'd signed up for until a week later.
was able to claim a prorated refund, which got me ~most~ of my money after I contacted their support, but I was still out a couple bucks, as I was charged for a service I'd never used nor ever had any intention of using.
scummy company... i'm sure they'll reply to this with a link to their terms and services, as they have every other review on here
maybe, instead, try actually addressing the issues people are describing?
or do you not actually care about your customers?
October 12, 2026
Unprompted review
Reply from MuseScore
Hi,
Customer feedback is important to us, and we want our responses to be useful and relevant to each individual situation. Our support team can review your purchase and refund records, explain how the refund amount was determined, and clarify whether further options are available in your case. If you provide your order reference and the email address associated with your account, we can look into the details rather than relying on general information. We also value feedback about the purchasing experience and how membership terms are communicated, as clear information helps customers make informed decisions. MuseScore operates in accordance with applicable laws and consumer protection requirements and does not intentionally deceive customers. We encourage you to contact our team so we can review your specific circumstances and provide practical assistance.
Community manager
community@mu.se
Hidden subscription
They will take money for a subscription you don't want, and then, because you "don't meet their policy", won't refund you the full amount. So good luck using them!
October 13, 2026
Unprompted review
Reply from MuseScore
Hey,
We can help you review the membership linked to your account and clarify the refund policy applicable to your transaction. Please contact our support team with your order number, payment date, and the email address associated with your account. This will allow us to check the transaction records, explain how the refund decision was reached, and advise whether your case can be reviewed further. We understand that customers need straightforward information about billing, cancellation, and refund procedures, and our team is available to help clarify these processes. MuseScore takes its legal obligations seriously, complies with applicable laws and consumer protection requirements, and does not intentionally mislead its customers. Please get in touch so we can assess your situation individually and explain the available next steps.
Community manager
community@mu.se
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Dark web patterns for subscription…
Dark web patterns for subscription cancellation and cookie consent
October 13, 2026
Unprompted review
Reply from MuseScore
Hi,
Thank you for sharing your feedback about subscription management and cookie consent. We take customer feedback about website usability and the clarity of account settings seriously, and we want customers to be able to understand their choices and manage their preferences with confidence. If you have a specific issue with your account, cancellation settings, or consent preferences, our support team can help you review the relevant details and explain the available steps. You are welcome to share information about the page or process involved so your feedback can be considered more specifically. MuseScore is committed to complying with applicable laws, including relevant consumer protection and privacy requirements, and we do not intentionally mislead our customers. We are available to help clarify any account or settings questions you may have.
Community manager
community@mu.se
Unsolicited premium membership
I wanted to download a music score and explicitly said without subscription. However I was charged once for the song and two times a premium membership for. which I had not opted in to use. I found out they took more than 100€. And I am not even eligible for a refund.
June 30, 2026
Unprompted review
Reply from MuseScore
Hey,
Our support team can help investigate the payments associated with your account and clarify the membership details connected to each transaction. Please contact us with the order references, payment dates, and the email address linked to your MuseScore account so we can identify the charges and review the available billing and refund information. We can also explain the applicable refund procedure and advise whether any additional review may be possible based on the circumstances of your case. Accurate transaction details will help us provide a more specific response. MuseScore operates in accordance with applicable laws and consumer protection requirements, and we do not intentionally deceive our customers. Please reach out to our team so we can examine the records and guide you through the appropriate next steps.
Community manager
community@mu.se
Too money oriented on the website.
Too money oriented on the website.
October 13, 2026
Unprompted review
Reply from MuseScore
Hello. We want to make it clear that MuseScore continues to provide a substantial selection of material at no cost. Many scores, chord charts, lyrics, and community tools remain fully accessible without any subscription. If you need more information, feel free to reach us at community@mu.se
Kind regards,
Aydar
Community manager
Hits you with a surprise pro…
Hits you with a surprise pro subscription charge for $69.99 out of nowhere. Avoid!
October 12, 2026
Unprompted review
Reply from MuseScore
Hello,
Our support team can help you review the $69.99 transaction and clarify the subscription details associated with your account. If you contact us with your order reference and the email address linked to your MuseScore account, we can check the available billing information and explain the options for managing your membership or submitting a refund request. We want customers to have clear information about their purchases and the terms that apply to their accounts. MuseScore is committed to operating in accordance with applicable laws and consumer protection requirements, and we do not intentionally mislead our customers. Please reach out to our team so we can review your individual case and provide guidance on the next steps.
Community manager
community@mu.se
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Instead of auto-replies that are given…
Instead of auto-replies that are given with each review, Musescore really should consider what is being written and make some changes. It may lead to increased sales and revenue. Really! Musescore already has a bad predatory reputation. Most reviewers like the product but are afraid of committing to a membership. I will probably get an "auto-reply" to this review as well.
October 12, 2026
Unprompted review
Reply from MuseScore
Hi,
Thank you for sharing your perspective on how customer feedback should be handled. We recognise the value of listening carefully to reviews and using customer experiences to identify opportunities to improve our service and communication. If you have a specific account, purchase, or membership question you would like us to examine, our support team can help review the details and explain the available options. Feedback about the purchasing experience is also important because clear information helps customers make informed decisions. MuseScore operates in accordance with applicable laws and consumer protection requirements, and we do not intentionally deceive our customers. We aim to provide helpful, relevant responses and encourage you to contact our team if there is a particular matter you would like us to look into.
Community manager
community@mu.se
Musescore is in general very good but a…
Musescore is in general very good but a couple of things are not.
1. You can no longer import a .pdf file for conversion to .mscz for FREE it now costs .99p per import.
2. When looking for specific sheet music on the internet musescore answers your query offering it for FREE, but when you visit the site it is not free.
October 10, 2026
Unprompted review
Reply from MuseScore
Hello! We are very sorry that your experience with the app was not satisfactory. We value constructive criticism as it helps us improve continuously and better meet your expectations.
Kind regards,
Aydar
Community manager
MuseScore has extremely misleading UX…
MuseScore has extremely misleading UX and massive subscription charges which they will fight you on (unlike other auto-renewing subscription services).
I wanted to download 1 music score and in the process of paying for a simple subscription (MuseScore Membership) I was surreptitiously signed up for another pro account (MuseScore PRO+ subscription).
Why would anyone need two simultaneous subscriptions.
Super malicious UX - they love pointing out that "You agreed to this" i.e., in their fine print - but they know exactly what they are doing.
I hope more people leave negative reviews across the internet so that they are eventually pressured to behave in better faith in how they design their UX.
It is incredibly difficult to get brand trust back once you have lost it MuseScore!
October 12, 2026
Unprompted review
Reply from MuseScore
Hey,
Our support team can help you examine the membership and PRO+ subscription details associated with your account, including the relevant purchase records and billing terms. If you share your order references and the email address linked to your account, we can review the available information and clarify how the subscriptions were established, what options are available for managing them, and how to submit a request for a billing review. We also value feedback about the clarity of the purchasing journey, as customers should be able to understand the terms that apply before making a decision. MuseScore takes its legal obligations seriously, complies with applicable laws and consumer protection requirements, and does not intentionally mislead customers. Please contact our support team so we can assess your specific circumstances and provide clear guidance on the next steps.
Community manager
community@mu.se
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