Mous Reviews 

An amazing company, the products are built from a ground up ,they have a really good Customer service very professional and the products are really modern I wouldn’t hesitate it to buy more products from them again hence the five stars.

I brought a great phone case and brought early iphone 16 when it was out and film came of and have scractes and i dropped it muilple time and i work on site so if fet batted around place still good condition and just got an upgrade one less year later got support sent it out was understanding and strong

The customer service was top of the line! Can’t wait to get the product

Ordered the Limitless case in Aramid Fibre for my iPhone 18 Pro, plus the orange metal buttons. Delivery was fine and the case fits well and looks good.

The problem is the edges. They are not smooth. There is a slightly rough, almost scratchy texture along the rim that you feel every time you pick up the phone. It’s not sharp enough to cut you, but it’s noticeable and not what I expected at this price point. It feels like the trim was not finished or polished properly.

Not sure if I got a bad unit or if this is normal for the aramid version, but it’s a bit disappointing for a case that costs close to 75 euros. If the edges were smooth this would be a 5-star product.

Quick response and very helpful

Defo recommend. A great product and even better customer service. Following the case warping after a short period of time, their customer support team were great at apologising and sending a replacement. A service I will not forget and clearly operated by real people. Thank you again and will likely buy from here again (a third time) :)

Overall I was happy with the service. Jenny was great and eventually took care ofvthe warranty replacement. However Mous got my email on the 27 Sept and only recently concluded the claim, I got several emails that you guys are very busy. So other than taking a long time to respond the service was good.

Mous clearly invests heavily in product design and quality, which makes my experience with its customer service all the more disappointing. I’ve contacted customer support twice with questions and, after several weeks, have yet to receive a single response. Instead, I’ve received about a dozen automated emails pushing the exact products I have questions about.

At this point, it’s difficult not to conclude that Mous is overwhelmed by its own order volume and struggling to manage customer support effectively. It’s a shame that a company capable of producing such thoughtfully designed products seems unable to handle one of the most basic aspects of running a business: communicating with its customers.

A great product can attract customers, but reliable customer service is what builds trust and loyalty. Based on my experience, Mous has a significant gap between the quality of its products and the quality of its customer support. I hope the company addresses this because the products deserve better, and so do its customers.

Although the response took over a week, it was worth the wait. I wasn’t sure if I would be covered under the warranty for my case peeling but I thought it was worth a shot to reach out and the team was very friendly and more than happy to help. I’m really happy I reached out and trusted the company.

Great aramid iPhone case ( nice and thin) and lovely adjustable phone sling, had a small breakage issue with the little phone case-sling attachment and Mous replaced it immediately :-)

After years of using Mous products (Limitless case) quality stays on high top level.

Amazing quality and customer support regarding Mous cases.

Excellent customer service! I mistakenly selected the discount rather than the free temporary case for the Duo. Your willingness to send me the case in spite of my mistake is greatly appreciared.

Happy with products and they resolved the issues afterwords with VAT without problems!

I admit I haven't dropped my phone yet so I do hope all the claims Mous make are true if I do but so far the clarity case on my Pixel 11 is the best case I have had, the grip, look and coverage does make me feel confident that my phone looks and feels safe, let's hope I am not proven wrong 🤞🏻

My exact case was unavailable but a good alternative was offered.

I Brought one of their IPhone cases 18 months ago. Had an issue with the case peeling. Contacted their customer service and they honoured their Warranty and issued a Replacement. Good company to Deal with . thanks

I've been using several Mouse products for 7 years now and I am a huge fan of their phone cases. Recently it was the first time needing help with a claim and I was really pleasantly surprised to receive such top notch customer service!

My phone case has been amazing - I love it. When it had an issue I reached out and Mous addressed it quickly. You know you've purchased a good product from a good company when this is how issues are handled.

In November 23, I purchased a case for my iPhone 15 Plus. I was attracted by its protective qualities even though being retired, the phone would not receive any abusive treatment. The case was top quality and I have been very happy with it.
Unfortunately a few months ago the case began to split down a seam.
Even though the case was almost three years old I speculatively contacted Mous. Their response has been fantastic and without any quibbling they are in the process of replacing the faulty case.
I cannot speak highly enough of their service ethics. Their commitment to excellence customer service is a revaluation.
I will be replacing several family iPhones in the coming year and will purchase the protective cases from Mouse without hesitation.