Just Candy Reviews 

I ordered blue Hersey Kisses and they came melted into one glob. I did not receive a notice of their arrival and they were put in my mailbox. The frozen ice pack was melted. I sent several messages to the company. they said they received my message and would get back to me. I sent several more messages but they never responded order #30600, #2618402600

ahaha, they managed to train their agents that they literally do not agree to anything whatsoever

I purchased $90 worth of candy from them and it arrived completely melted. The bags were just liquid filled. This was due to poor packaging. worst of all their customer service is horrible! I have messaged them through the website through their Facebook page as well as Amazon returns twice and they have still not issued a refund. I demand a refund immediately.

In my first shipment all was package. And shipped in plenty of time. All was intact. But the 2rd order was shipped and most all was damage by the ice bag melting leaking into the crystal suckers bags and the chocolates were all melted. I felt that fed x keep in one location. With out being notified that there were ice packs and food in the box. This should have been a 2-3 day delivery and the box shb stamped fragile or something as I was depending on those candies for a display. Otherwise the other shipment was fine.

Absolutely horrendous.
Terrible company and customer service.
I have never been treated so appallingly.
Sent me out of date, broken chocolate. Nowhere on the website says they sell out of date items, my order did not either.
They agreed to a return on the phone, asks for photos. Then tell me
Actually, you can't return it.
Awful company!
Even more awful customer service!!!

I received the stickers but not the candy .. they were suppose to be candy kisses. I did receive the 2 packages of the “baby boy” mints. Please send me the candies I already paid for;
Order #111-9285103-1352245
Thank you for your prompt response.
Etta Reyes

There was a random line printed on the wrapper. They also didn't print what I had written on the back. After back and forth via email, they refuse to do anything about it. Also, if you are tax exempt, there isn't any place to submit a form. That is what I am dealing with now. My company will never purchase from them again.

My order came very quickly! I was thrilled ! They were done beautiful !
I was extremely happy with my order . I would definitely order again, ⭐️⭐️⭐️⭐️⭐️

Did not deliver more than half of my expected shipment. Asked for a reship and still did not receive missing items. Still awaiting refund and this has been going on since beginning of December.

When sending products that are easy to damage, make sure to mark them as FRAGILE, as we had some chocobombs damaged in two of the three shipments. Everything else was perfect, the size and price of the product is fair.

Upon placing an order for candy wrappers which consisted of 7 sheets of paper with 6 wrappers on each piece, I learned that shipping would be $22.99. This is half of my cost of the wrappers. I called to see if this was a mistake and was told that based on what I was purchasing that was the correct shipping cost. I told her this is 7 pieces of paper. It is impossible to cost that much. Needless to say, I did not place the order.

Good customer service, (which is rare to find these days.)

Our package was damaged in shipping.
JustCandy made it right and fast in plenty of time for our wedding festivities!!

I had a great experience with Just Candy. I'd ordered 135 custom candy bars for a wedding. They were out of the embossed bars & communicated that timely. The called me twice and followed up with email. They were able to get the embossed bars that I wanted and promised to get me the order in time for the wedding. They did better than that, I had the candy within a few days of them getting in the embossed candy bars. 100% will order from them again.

Cute candy, no doubt—those mini gumball machines were adorable favors! Still, three items arrived melted (August heat, fine), but the little greeting card promised extra cooling packs we never got. Emailed twice, got a form reply a week later. Not awful, not magical—just okay.

My order had a picture. I received an order with the wrong picture I called your company and left messages and l did not get a call back until l left a message stating l was going to contact my credit card to advise them of my situation then l received a call 10 minutes later. But at the end you sent the correct order and it was perfect

It wasn’t easy to get the right order delivered…,.no one answers the phone at Just Candy, so no one to talk to if there is a problem.

Zero stars!

I am livid and hoping this posting will help anyone considering using #Just candy. They made a mistake when I called in my order. They won’t correct their mistake and I phoned the order in because I was having problems on their website! And not doing anything to correct THEIR mistake.

They are unethical, no accountability for their mistakes and just THIEVES! They will not fulfill my order as purchased, won’t rectify their mistake.
And they are not refunding what I paid, $500 in candy.

Beware, they are NOT supported by BBB and have numerous complaints filed against them at BBB.
If you wish to shop elsewhere, #WALMART, #ORIENTAL TRADING AND #AMAZON HAVE THEIR CANDY PROVIDED/FULFILLED BY THEM!

When I first contacted them, I ordered blue/ teal! I received white gummies, silver Gumballs,
Grey and white lollipops and silver butter mints.
Not only did I purchase the candy buffet, I added an order of same in case I was running low on anything. As you can see below, and know, a buffet will have 1 color as purchased! I placed an order for candy with containers and a second order as back up, if I needed more.

If you go to any site and it shows order will be fulfilled by #Just Candy, beware and continue looking.

I purchased what they advertised;
image0.png

In a different color , THEN CUSTOMER SERVICE TELLS ME IF THEY DON’T HAVE COLOR YOU PURCHASED, THEY WILL SHIP WHATEVER COLOR THEY HAVE AVAILABLE!

My daughter’s shower is 2 weeks away and now I have to scramble and try to create my own Candy buffet.

Stay away from this company, UNETHICAL, UNSCRUPULOUS AND THEY ARE THIEVES!!!

I am hiring an attorney for the added stress and duress caused by them directly, and will file a BBB report against them. $500 in purchased goods NEVER delivered and $250,000 for the stress and duress!
I hope #Walmart, #Oriental Trading and #Amazon see this! And I’m sure they are not the only companies. These were the ones I found when looking to purchase elsewhere!
Hoping I can help someone else so they don’t have to be subjected to this practice!
Now they will not even respond to me.
Complaint against company has been filed. See below.

My BBB
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Sent from my iPhone

I had received a shipment of melted chocolates for my daughter's quince candy bar and quickly was sent a reshipment. So grateful for the amazing customer service! Highly recommended and will continue to use for all my party needs. Thank You!