You had exactly what I was looking for! After spending much time trying to figure out what the object I wanted was actually named (cabinet latch), Google found your website. Shipping's a little bit e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My new home has interior doors, that shut hard and 2 won't even latch. I used your hinge cosmetic covers as spacers correct poor factory alignment and operation! I also forgot to do an address change... See more
The personal touch in business is all but gone in the speed and insensitivity of our culture. Hinge Outlet's responsiveness is unmatched by any type of business! In our case, customer service wasn't h... See more
Was easy to navigate the website find the exact hinges I needed for my service truck. Payment portal was easy to use and placed my order without any issues. The diagram of the hinges provided on the... See more
Company details
Information provided by various external sources
We are the go to source for all of our hinge needs including the following: Door Hinges, Cabinet Hinges, Gate Hinges, Residential Hinges, Commercial Hinges , Heavy Duty Hinges, Small Box Hinges, and much more...
Contact info
10769 Broadway #176, 46307, Crown Point, United States
- 888-250-8133
- help@hingeoutlet.com
- hingeoutlet.com
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had to make a change after I placed…
I had to make a change after I placed my order. My change was updated quickly and my needs were met. I feel like this company takes extra effort to provide excellent customer service and ensured they are satisfied.
October 12, 2026
BAD Service
I have yet to receive my item and multiple requests for updates have gone unanswered, it would have been no stars
September 16, 2026
Reply from Hinge Outlet
Tommy, we sincerely apologize for your experience and appreciate you bringing this to our attention. After reviewing our records, we located your inquiry and discovered that our AI customer service system did not respond correctly. We take full responsibility for this and are actively working to improve our system to prevent similar issues in the future.
The eBook you purchased was made available for immediate download upon checkout, and a download link was also emailed to you shortly after your order was placed. If you haven't received it, we recommend checking your spam or junk folder.
To ensure you receive your purchase, one of our customer service representatives will personally resend the download link to you right away.
We truly apologize for the frustration and inconvenience. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Quick reply to email after placing…
Quick reply to email after placing order that I then needed to modify.
October 13, 2026
Love that you have options to talk to someone to find the right product
Very easy website to use to find product that is available numerous options to reach out to customer service for any questions or issues related to products or finding the right product. Great to find a place that you can trust.
September 30, 2026
Always find what I need no matter the…
Always find what I need no matter the finish or type of item.
September 15, 2026
Reply from Hinge Outlet
Hi Peter,
We're sorry for any confusion regarding your order. We've been communicating with you via email, including providing your tracking information. According to the latest tracking update, your package is **out for delivery today**.
If you haven't received our emails, we recommend checking your spam or junk folder, as our messages may have been filtered there. It's also possible there was an error in the email address provided at checkout.
We value your business and want to make sure you receive your order without any further issues. If you need additional assistance, please don't hesitate to contact us at **help@hingeoutlet.com** or **888-250-8133**.
Thank you for choosing Hinge Outlet!
I really like working with hinge…
I really like working with hinge outlet. The variety of hinges are amazing. I found 180° swing that I was looking for. I also found one that was Marin grade which will work very well with our wet weather. The return has also been trouble free. The website is set up for a very easy interaction.
The AI bought that helps customers is kind of unnerving, but I think I might overtime get used to it.
October 12, 2026
The order was successful but I didn’t…
The order was successful but I didn’t like the virtual assistant, I’d rather speak to a live person
Also there was a link on the page for a discount on the item I ordered but it didn’t work
October 12, 2026
Arrived quickly
Arrived quickly. Excellent quality, actually heavier metal than existing preying hinges being replaced.
September 20, 2026
Had a tough time identifying finish for…
Had a tough time identifying finish for ingesting my new home. They helped when I sent a picture and were super quick.
October 9, 2026
Quick delivery-hinge worked perfectly
September 30, 2026
I just ordered an info guide on hinges
I just ordered an info guide on hinges, but still received a very nice response. It looks like they have great customer service
October 6, 2026
They fit just what I need them for
They fit just what I need them for. It is not for a screen door, I use them to make some art figures that I am doing now.
September 8, 2026
Sent me wrong item then descripted
September 8, 2026
Reply from Hinge Outlet
We don't appear to have a voicemail or email from you regarding your order. According to our records, we did ship what you ordered. Please email us a picture to help@hingeoutlet.com so we can better assist you and we do apologize if you received the wrong product. We can get that taken care of for you right away.
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