Hale Groves Reviews 

29,458
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,508 reviews, reviewers overwhelmingly had a very great and satisfying experience with this company. People consistently praise the exceptional quality of the items, noting that the fruits are exceptionally juicy, fragrant, carefully selected, and arrive in wonderful condition. Consumers also highlight the smooth ordering process and the friendly, helpful assistance provided by the support team over the phone or online. However, some people mentioned receiving damaged items, substitution issues, or overripe pieces that spoiled quickly in certain seasonal batches. Other customers noted occasional delivery setbacks, such as extended transit times, missing notifications, or packages left unattended on the ground.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that items like peaches and cherries arrive in... See more

Quality

Users describe positive interactions with quality, noting that the fruit arrives fresh, beautiful, and... See more

Delivery service

Customers had positive experiences with delivery service, noting that packages typically arrived on time and... See more

Order

Clients share positive opinions on order, noting that ordering is a breeze and advanced processes are... See more

Service

People report positive experiences with service, noting good assistance and delicious products. However,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely tasting mangos, but I received 2 that were almost bursting with rottenness. Most others get big black spots that can be cut out, but kind of ruin the experience. I have pictures. As soon as... See more

Company replied

Rated 4 out of 5 stars

Ordering was a breeze. Site was easy to navigate. The products were outstanding. Georgia peaches were wonderful. Utah cherries? Who knew? Also wonderful. Mangoes also very good.

Company replied

Rated 4 out of 5 stars

I was initially very pleased with the whole ordering process. However it took two phone calls and an email to obtain a refund for a delivery problem . I had hoped to replace the gift box but it was no... See more

Company replied

Rated 4 out of 5 stars

The person who took my order was extremely helpful. She went out of her way to get my order to the recipient close to the date I wanted it to arrive. I did not give 5 stars because the company could n... See more

Company replied



Company details

  1. Gift Basket Store
  2. also in
  3. Corporate Gift Supplier
  4. Fresh Food Market

Written by the company

Hale Groves offers the best citrus and fruit baskets money can buy. Order some for your friends, family or yourself.

The Hale Groves Guarantee

It's Simple

It's Simple
If the gift you order doesn't arrive fresh and perfect—if you and your recipients aren't totally delighted—we'll make it right.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(29,458)

3,499 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the customer service rep helped me with…

the customer service rep helped me with my online problem of my bonus code not being accepted when I tried to order

September 21, 2026
Hale Groves logo

Reply from Hale Groves

Thank you so much for sharing your experience! We're glad our team was able to get your bonus code working so you could place your order without any more trouble. We hope you enjoy every bite of your order, and we're always just a call or email away if you need anything at all.

Rated 5 out of 5 stars
Hale Groves logo

Reply from Hale Groves

Thank you so much for the kind words! We're thrilled to hear your yearly fruit delivery was terrific. It means a lot that you've made us part of your year, and we look forward to sending more fresh, delicious fruit your way

Rated 5 out of 5 stars

The well-packed peaches were delicious

The well-packed peaches were delicious! We can’t wait for their next season so we can enjoy them again.

September 8, 2026
Hale Groves logo

Reply from Hale Groves

Thank you so much for sharing this! We're thrilled the peaches arrived well packed and tasted as delicious as we hoped. Peach season goes by far too quickly, so we love hearing you're already looking forward to the next one. We'll be counting down right along with you and can't wait to send more your way!

Rated 5 out of 5 stars

Excellent quality

September 1, 2026
Hale Groves logo

Reply from Hale Groves

Thank you so much for the kind words! We're so glad you enjoyed the quality of your order. We take a lot of pride in getting our peaches picked, packed, and shipped at its best, so it means a lot to hear that it came through for you. We hope you'll think of us again soon!

Rated 5 out of 5 stars

These were outstanding!

These were outstanding!

September 1, 2026
Hale Groves logo

Reply from Hale Groves

Thank you so much for the kind words! We're so glad the peaches were outstanding for you. We take a lot of pride in getting our fruit picked, packed, and shipped at its best, so it means a lot to hear that it came through so well. We hope you'll think of us again soon!

Rated 2 out of 5 stars

Ordered the Morro Bay Avocados

Ordered the Morro Bay Avocados. They were sprayed with APeel and rubberized. A whole box full of browned rubber. I looked around at the various Morro Bay Avocado producers and there are some who use APeel. It's unfortunate. I actually ordered them because I wanted to get avocados that I didn't have to worry if they were sprayed for not. So, that didn't work out.

September 10, 2026
Unprompted review
Hale Groves logo

Reply from Hale Groves

Thank you for your feedback. We would like to extend our sincere apologies to you. We are disappointed that our package did not meet our standards and your expectations. We were unable to find you in our system using your first and last name so that we can make it right for you. Please reach out to customercarereviews@halegroves.com or you may contact us at 800-990-8884 and ask for Cindy at eServices. Please provide your full address, including your zip code along with your order number/account number if you have that information.

Rated 5 out of 5 stars

Peach and Service Perfection

I had ordered a box of peaches from hales groves. They came in in perfect condition and just ready to start eating. I was so happy. I hate it when peach season is over and it was over for Tennessee, so I went to Florida online. Yay! They are absolutely delicious.

August 25, 2026
Hale Groves logo

Reply from Hale Groves

What a wonderful thing to hear, thank you! We're so glad your peaches arrived in perfect condition and ready to enjoy right away. There's nothing quite like finding a little more peach season when Tennessee's has wrapped up, and we're happy Florida could deliver. Thanks for giving Hale Groves a try, we hope you'll let us keep you in peaches, and everything else, for a long time to come.

Rated 1 out of 5 stars

Initial fruit had half the oranges…

Initial fruit had half the oranges soft, or actualy rotten. Have ordered gifts from them for years. Everything was always wonderful. But last year 2025 the fruit was terrible. They sent 3 different shipments to replace and all shipments had some bad or rotten. Think green mold. They constantly apologized but it ruined the holidays. I will not order again.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Well liked product by receivers

Well liked product by receivers; delivered as stated.

August 20, 2026
Hale Groves logo

Reply from Hale Groves

Thank you so much for the kind words! We're so happy to hear the fruit was a hit with everyone who received it, and that it arrived just as expected. That's exactly what we love to hear. We'll be sure to pass along the compliment to our team. Thanks again for choosing Hale Groves, we hope to see you again soon!

Rated 5 out of 5 stars

The BEST experience you won't be sorry.

The ease of it and the quality of the products every time I order from them, very caring people.

August 18, 2026
Hale Groves logo

Reply from Hale Groves

Thank you so much for this wonderful review! We're thrilled to hear that ordering with us has been such an easy and reliable experience, and that our team's care comes through every time. Quality and consistency are exactly what we aim for, so it means a lot to know we're hitting the mark. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great Customer Service

The orange cake I ordered was delivered but left on ground…recipient was at grocery store. She called the customer service and told them ants were all over and inside cake. They immediately sent her another. Great Customer Service. I have been ordering fruit for Christmas gifts for years and everything has been wonderful.

Will continue being a faithful customer.

August 17, 2026
Hale Groves logo

Reply from Hale Groves

Thank you for sharing this, and we're so sorry about what happened with the delivery that's certainly not the experience we want anyone to have. We're glad our team was able to make it right quickly by sending a replacement, and we'll pass along your kind words to them. Most of all, thank you for being a loyal customer all these years and for trusting us with your Christmas gifts each season. We look forward to continuing to earn that trust!

Rated 5 out of 5 stars

Very good fruit

August 13, 2026
Hale Groves logo

Reply from Hale Groves

Thank you so much for the kind words! We're glad the fruit hit the spot, that's exactly what we love to hear. We hope you'll think of us again next time you're in the mood for something fresh from the grove

Rated 5 out of 5 stars

Packed superbly

Packed superbly. Wonderful peaches

August 12, 2026
Hale Groves logo

Reply from Hale Groves

Thank you for the kind words! We're so glad the peaches arrived well packed and tasted as good as we hoped, that's always our goal from grove to doorstep. We appreciate your business.

Rated 5 out of 5 stars

Went out there way tomake it rite love…

Went out there way tomake it rite love guys

August 12, 2026
Hale Groves logo

Reply from Hale Groves

Thank you so much for this, it really means a lot. We always want to make things right when something's off, so hearing it landed well is the best kind of feedback.

Rated 5 out of 5 stars

Good service

Good service, Mom was very pleased with the jellies, thank you

August 11, 2026
Hale Groves logo

Reply from Hale Groves

Thank you so much for sharing this! We're so happy to hear Mom enjoyed the jellies, that's exactly the kind of reaction we hope for with a gift order. Thanks for trusting us to help make her day.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look