Glasses.com Reviews 

2,366
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,631 reviews, reviewers had a great experience with this company. Customers really appreciate the exceptionally quick delivery times and the remarkably easy online ordering process that seamlessly integrates vision insurance options. Many people frequently mention that the frames and lenses fit wonderfully, offering crystal clear vision and beautiful styles. However, some customers also noted unexpected delays in shipping times compared to their initial expectations. A few other people experienced minor quality issues, such as loose lenses or frames arriving with slight flaws or incorrect prescription strengths. Some reviewers were not happy with these defects and felt frustrated by the lack of communication regarding delivery updates.

What people talk about most

Product

Users describe ambiguous feelings regarding the product, with many praising the fast shipping, perfect... See more

Quality

People report ambiguous experiences with quality, as many customers are thrilled with the outstanding frames,... See more

Order

Reviewers mention mixed experiences regarding the order process, as many customers highlighted a seamless and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that shipping was much faster than expected... See more

User experience

Customers had positive experiences with user experience, highlighting how easy it was to select frame styles,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

great ordering and sales experience fast shipping I was excited when I received my new glasses very disappointed in the fit and the fact that they don't have spring hinges. everyone knows that onl... See more

Company replied

Rated 4 out of 5 stars

Good quality frame and lenses. Order easy to place and the immediate connection to insurer was a plus. A little time taken to fill and deliver order, but no big deal. Will need to adjust frames to... See more

Company replied

Rated 4 out of 5 stars

You have a good selection and I was able to find what I wanted reasonably quickly. Once I had placed the order, everything went smoothly and quickly. Also, you accept insurance from EyeMed, which was... See more

Company replied

Rated 4 out of 5 stars

The ordering process was easy and the prices were very reasonable, with the sale that was running at the time. The only reason I am not giving it a 5 star rating is because when I applied my insurance... See more


Company details

  1. Glasses Store
  2. also in
  3. Sunglasses Store

Information provided by various external sources

Shop designer glasses and sunglasses at Glasses.com. Customize your model, lenses are included! Free shipping and free frame adjustments.


Contact info

  • Luxottica Place 4000, 45040, Mason, United States

  • glasses.com

4.0

Great

TrustScore 4 out of 5

2K reviews

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4.0

All reviews

(2,366)

1,643 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I AM DELIGHTED WITH MY NEW GLASSES

I AM DELIGHTED WITH MY NEW GLASSES. THEY FIT PERFECTLY. PRESCRIPTION CAME OUT GREAT. A SPECIAL THANK YOU TO KAREN IN CUSTOMER SERVICE WHO VERY PATIENTLY GOT ME THROUGH THE ORDER. ARRIVED SOONER THAN EXPECTED. THANK YOU SO MUCH. ALL FUTURE ORDERS WILL BE WITH YOU!

October 14, 2026
Rated 3 out of 5 stars

Excited to try glasses USA But because of…

Excited to try glasses USA because of the name. First and foremost, I believe I was led to believe that the glasses were made in America. And then I received my glasses, which I really love. I think the craftsmanship is incredible but on the lens was a sticker. that says lenses made in China. How long are we gonna let China make our products when we make better products than China? Come on, America, what’s going on here? I’m half Latino, half Middle Eastern and American born here in United States in 1965. Is China gonna rule the world before I die? What says their products made in the United States and then sends a pair of glasses with a sticker on the lenses that says “lenses made in China” I won’t use this company again because of this. I’m looking for American made today. Anybody else???

October 8, 2026
Unprompted review
Rated 2 out of 5 stars

Buyer Beware

Buyer Beware! I ordered what I thought was a light color frame and got a much darker frame. Spoke with them and they said frame color can vary.....light purple to almost a black purple, way too much variation. Photos on site should be updated to reflect this.

October 14, 2026
Rated 5 out of 5 stars

Great service and very quick

Great service and very quick! Didn't have to wait on these glasses at all, and I didn't expedite the process. I literally ordered them a few days ago and received them today. I wish I had made a better choice on the frame, but that's my fault.

October 12, 2026
Rated 5 out of 5 stars

Delivery was fast and the glasses…

Delivery was fast and the glasses arrived in good condition. The price is very reasonable

October 11, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Exceeded my expectations

I was a bit skeptical about buying glasses online but I decided to give it a try. I found glasses.com on my vision insurance website and their prices were excellent so I ordered. My glasses arrived in less than a week and they are very high quality. My high-index progressive lenses were done perfectly, better than the last pair from a brick-and-mortar store. I will be recommending glasses.com to friends and family, I literally saved hundreds of dollars buying from them.

October 10, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 3 out of 5 stars

NO SUPPORT????

Ordering online was easy, however I did not realize how hands-off galasses.com would be after placing the order. I expected at least a letter with info about 1) how to get adjustments, 2) the process to address any issues, and 3) just something about supportimg the purchase. There was NOTHING addressing these three points, just my original prescription.

October 10, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to GLSocialCS@Glasses.com.

Rated 4 out of 5 stars

great ordering and sales experience but no customer service

great ordering and sales experience
fast shipping I was excited when I received my new glasses
very disappointed in the fit and the fact that they don't have spring hinges.
everyone knows that only the cheap glasses dont have the spring hinges.
I tried to use the customer service on the site but it was confusing and the live chat was a joke it kept giving error messages. I will email my dissatisfaction.

October 8, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

I picked a pair that suits my taste…

I picked a pair that suits my taste easily. I ordered them quickly and used my insurance. I received them in the time stated. Great experiance.

October 10, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

wow what a price

easy of use ,options so many ,ease of tracking package, wow on price

October 5, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Great price

Great price, much cheaper then Lens Crafters, easy to order. The quality of the glasses are great!

October 8, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 1 out of 5 stars

incorrect lenses were placed into mine…

incorrect lenses were placed into mine and my daughter's sunglasses. I called about a return and their return system is conveniently down for them.

October 9, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to GLSocialCS@Glasses.com.

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