festool.com Reviews 

I recently purchased the Festool KA 65 and encountered some initial setup difficulties when trying to replicate the processes I saw in online tutorials.
I contacted customer service for support, and Festool immediately arranged a video call with one of their technicians, Goran. He generously dedicated a significant amount of his time to walk me through every single stage of the process—covering pre-application, live execution, and post-application maintenance. The level of customer service provided by Goran was nothing short of exceptional, demonstrating true expertise and genuine care for the customer experience. I highly recommend Festool not just for their tools, but for their outstanding after-sales support.

I’m no longer a Festool customer after a very disappointing experience with their £100 cashback offer.

I purchased a Festool sander as part of the promotion and, more than four months later, I am still waiting for my £100 cashback.

I have contacted Festool on several occasions, only to be told that they are unable to transfer the money to my bank account. I have tried three of the UK’s major banks — NatWest, Starling and HSBC — yet apparently none of these are supported. What is particularly frustrating is that Festool will not provide a list of banks they are actually able to make payments to.

Each time I contact them, I’m simply asked to provide another bank account for them to try. How many bank accounts does Festool expect a customer to have?

For a company of Festool’s size, I find it extremely disappointing that a relatively straightforward £100 cashback payment has taken over four months and remains unresolved.

Based on my experience, I would strongly recommend that anyone considering a Festool product because of this cashback promotion carefully considers the potential difficulties involved in actually receiving the money.

I buy promo box, and waiting on the free acumulator 5 months, everytime they ship the pack without notifications, and the pack was returning 7 times. I hate customer service of festool. Ppl pls dont buy from festool distribution, if You want get product ASAP.

Hi
I bought a festool kapex 120 few months ago , paying £1400- worst saw I had . First , wasn’t calibrated , spent my time to adjust by myself , the platform is very slippery . Laser needs adjustment. I prefer more led light. Don’t like blade cover . Keep denting finish material. Recently bought a makita 260mm much better and half of the price.

I have had to send my hoover/sanding machine back 4 times now...and paid for repairs EVERYTIME. I could have bought a new one (of a different make) for how much it has cost me in repairs. Trying to speak to anybody there is a nightmare. Ive rang 6 times and still nobody is answering. Will NEVER buy any Festool products again....ALWAYS BREAKING DOWN. Oh and I really don't believe any of the 5 star reviews.

Terrible customer service from such a hi-end tool company. Been waiting months for my tools to be delivered. I'm now getting no response from the customer service department. Cant believe how rude they are after using the tools for over 30 years. Last thing i wanted to do was write a negative review but i'm lost for what else to do

What a disappointment Festool has become. I’ve spent over £30,000 with them . Most recently scammed on the hundred pounds cashback by them but today I returned a sander that I bought four months ago that jammed up and stopped working. I was told it may take four months just to be looked at. Essentially, I’ve just been denied my warranty rights today. Festool have always had a reputation for the best, but now it makes better sense to buy elsewhere as Festool cannot be trusted. Shame.

I am outraged with Festool. I purchased a $1600 track saw through Rockler that was drop shipped directly by Festool. When the saw arrived it had been dropped during shipment, causing damage to the systainer (hard resin case) through the shipping box. I have reached out to Rockler who has been talking to Festool. Festool agrees to replace the systainer but will not exchange for a new track saw. This is a precision tool and very likely is no longer correctly calibrated after being dropped so hard. Nor can I check the accuracy of the tool without using it, which would definitely make it non-returnable. At this time, my only option is to PAY for shipping to return my damaged item. I am beyond disappointed with Rockler and Festool. I thought they were both reputable companies but this is unacceptable customer service.

Great tools but don't send anything in to be repaired. My repair quote came in at the same price as a new unit. Fair enough their parts are very expensive so I didn't proceed and I asked for my extactor to be sent back to me. It was, but missing parts. Customer services were useless and explained that a part was throw away, even though it wasn't one of the damaged parts. They seems suprised that I wanted all of my machine back and were totally unapologetic for having thrown some of my extractor away and just sending me some of it back. I've spent thousands on Festool over the years and this lack of respect for customers has totally put me off them.

I have more than ten festiols and I am very satisfied with the performance through the years. My issue is with Festiol parts made in Czech republic for LS130. Those parts are still in the original package and are no good although they were never used. Another part # 490780 for the same tool but made in Germany is in perfect condition. MY ADVICE IS MAKE SURE THAT THE FESTOOL TOOL OR PART FOR IT IS MADE IN GERMANY.
I wish I can add pictures but I don't see it possible.

Terrible customer service. I've been using festool for many years. Got the new tsx12 after my old one had given me may years of use. Straight out of the box there was a noticeable wobble in the bit. When I brought it into my local dealer they replaced it with a non faulty one straight away after noticing the issue. I also sent a video to festool customer service and they said it was not normal.
5 months later I get a call from there repair department. Not knowing that I had gotten a replacement he tried to deny there was any problem with the tool and that it was normal to have a wobble. I've been a cabinet maker and kitchen assembler for over 25 years , use many drills and never had any wobble issues. He said I must never had used a drill before and the wobble was normal on drills. When I told him I had received a replacement because the fault had been acknowledged he didn't know what to say.
Expected more from festool, if this is the way the company has gone, especially at the price they charge it will be the last time I buy anything from them. Extremely unprofessional and obviously service and quality is gone down hill

I bought a sander with a cash back offer of £100 , I applied and was told I’d receive it but it hasn’t arrived. Festool have ignored 6 calls and emails to send the money. They’ve just refused to send it all together. The staff are rude and arrogant. I’ve spent my life buying Festool possibly £25000 and they scam me for £100 never again Festool!!! You lost a valuable customer!!

Avoid buying these tools, we are a repair centre and the spares waiting time is mad, they used to be brilliant and hardly any for repair, but it looks like there quality control and customer service has fallen down somewhere, would not now recommend

Dealing with costumer service is a pain in the neck!!! They stopped responding my email after I sent part numbers and pictures needed for warranty claim. The worst costumer service I have dealt with, great tools poorly costumer service!!

You'd think they have a great customer service for at this price. Think again, people at CS is beyond imaginable. No reply on email nor answers call within a 5min. One time they hung up the phone on me. I tried to complain about specific guy but, they won't give me the names of supervisor or the manager. It's just horrible.

festool planex lhs 2 interface-pad works for few days then pads breaks appart they are poorly designed when other workers are looking at it and came up with better solutions to the problem...
get with the program festool if not gonna loose great customers...

Very disappointing experience with Festool. If you are using the separate cable be careful. The spigot on the end of the power cable that goes into the appliance actually broke without my knowledge. It was left in the machine, hence leaving the power supply coming through the lead totally exposed. I received a serious electric shock off the lead (and ended up in hospital needing an ECG). When I saw the exposed power prongs I could not believe it, I then looked everywhere for the plastic spigot/tip, could not believe it when I eventually found it IN the machine. This is a serious safety issue. Festool UK and Germany thoroughly uninterested and dismissive, virtually no support off them. They did send two replacement leads but no other interest other than trying to get the tool off me to "inspect it". No offer of courtesy tool. The fact that this issue could kill someone is seemingly not a problem to them. I have told them I will not be providing them with the lead as it is now in the hands of Trading Standards and will be given to them. I do not trust Festool to use any evidence intelligently, but if Trading Standards are happy handing Festool the lead that is fine. Overpriced and extremely dangerous. Hopeless customer service, though they are quite interested in making you sign up to their ridiculous app/club/registration at the start....after which they drop you like a hot brick. Never again..... I can not emphasise enough how horrific Festool's service (and tools) are.....

My new Festool table saw conked out after a month . The service I got was abysmal. Eventually I got the tool back fixed and as it was under 3 yr warranty it was free. Festool used to have great customer serving i have noticed their c customer service is very poor now . Especially the courier service . 2023 December

The txs screwdriver stopped working after 3,5 years
It was used correctly and just a couple a times.
The reparation cost me almost like a new machine!
It’s a nice machine to handle but poor quality and very expensive to repair.
I Think the guarantee should have recover this or at least that they should have a dicent price setting on the reparation

I agree with other reviewers stating the poor customer service at Festool. Bought a $1,200 tool from them and shortly after reached out for support, first by email and got a canned response. Then called and Festool rep was rude and dismissive and unwilling to even offer support. Funny thing was my next call was to my cellular service support (unrelated to Festool) and expecting a long wait for a difficult call and amazed at how easy and helpful the cellphone customer service was compared to Festool. My first Festool purchase and hopefully my last.