Fender Musical Instruments Corporation Reviews 

Mark B. helped me replace my ukelele case that was defective. He was understanding, helpful. informative and got the job done timely. Much appreciated!!!

I bought an entry level Strat off of Amazon for a gift. It had some minor defects in the finish (looked like glitter). I contacted customer support, not really expecting anyone to care - especially since bought from a third party. I was wrong. Mark B immediately took steps to make the situation right. No BS, no jumping through hoops - just a solution. Great experience and Fender will definitely get my future business.

I had a issue with and they were fast and kind helping me solve the problem.

I own several Fender Custom Shop, US and Japan models and Gretsch guitars. Some are new and others used. In all cases quality is very high. Occasionally I have reason to contact Fender Customer support to address questions and in all cases the experience has been excellent both via phone and email communication. I recently reached out to Nathan Jones at Fender support and he was particularly helpful in relation to a question on Gretsch guitars I own. I have worked with other Fender specialists and their support has also been great. Overall great experience.

I had battery issues with my Fender Acoustic Junior Go amp and Mr Kane Kitchens was extremely helpful in solving my problem. Outstanding customer service. Great to know that a company will back up it's product.

I have been a Fender customer for many years. Their customer service is absolutely fantastic, whether purchasing guitars, amps or accessories. I want to thank David Lansing for taking care of an issue I had recently. He made the transaction easy. I appreciate the service I get from Fender.

I had an issue with the strap lock that came with my Meteora Ultra II Bass (which I love). Nathan from support sent new ones out right away. Fender is great! From the quality of their products to their support, they got you covered!

I am updating my earlier review regarding a warranty claim for a neck pocket crack on my guitar. Although the initial experience presented some hurdles, Fender’s customer relations team stepped in personally to turn everything around and exceed my expectations.

Mark from Fender reached out and arranged to send me a brand-new replacement of the exact same guitar. That level of responsiveness and care truly proves that Fender isn't just a company with rich musical legacy, they are committed to excellence in customer service and genuinely stand behind their products and players.

Thank you to the Fender team for turning this experience around so graciously. Highly appreciated!

They were very helpful and polite; they helped me get a new part for my Fender Champion II 100. Thank you, Fender.

Madi at Fender Customer Support was excellent. She handled my unique situation professionally and expeditiously, solved all of our issues, and worked with her support team to help expedite shipping of the replacement. Communication was great throughout the process, and I couldn’t have asked for better support. Overall, a great experience. Fender is a solid company that stands behind its products and its customers

Bought a used Gretsch Electromatic G5655TG. I asked Fender/Gretsch for the OEM dimensions of two pieces of hardware: a pickguard screw and spacer.

Nearly two weeks and multiple replies later, they first sent me parts for the wrong model, then repeatedly redirected me to third-party retailers after I explicitly explained I wanted OEM specifications. When I pushed back, they said they were contacting their Gretsch representative for the actual information.

After all that, the final answer was that the dimensions are “proprietary.”

So Fender apparently can’t provide the correct parts for its own guitar, repeatedly ignores what the customer is actually asking for, and then takes nearly two weeks to ultimately refuse to provide the dimensions of a screw and spacer.

Apparently ‘Player Experience Representative’ means making sure the player experiences as little useful customer service as possible.

I ordered a tube for an amp and it unfortunately only worked for a small amount of time. I contacted the support though and David Lansing was super helpful. He responded right away and send me a new one ASAP. I would definitely order from them again. Great customer service.

I had the Greatest experience today, speaking with the representative, he was very knowledgeable, courteous, and all around a nice person to talk to, helped me get my guitar registered, and also he extended my 7 day trial up to 3o days!!!! Way to go Fender!

I’m admittedly a fan of Fender products. Guitars and amps. Having said that, when I had an issue come up with a recent amp I bought I reached out to customer support. I was lucky enough to hook up with Mark B. Not only did he have multiple ideas for problem solving but he kept his cool and patience with me even when I, honestly was losing mine. 3 members of my band followed this issue and were just as impressed as I was. Customer support is important, Mark is customer Supreme. Well done my friend.

I want to start with the people I dealt with at Fender, I had ordered & paid for a Liquid Gold 75th Anniversary Fender for my own 70th birthday at a local GC. The GC people said 3-5 days. I thought ok, it's the middle of the month, my 70th is the last day of the month so no problem. GC kept giving excuse after excuse as to why my guitar hadn't come in. After days then weeks then months of the same old same old BS from GC I contacted Fender directly. I had contact with NATHAN JONES & CORY WEST. Both were great. I mostly dealt with CORY WEST. He was professional, informative, and kept his word in every communication I had with him. After talking w/CORY WEST I went to GC and cancelled my order from them. I dealt with CORY WEST in ordering my Liquid Gold 75th Anniversary Fender. It shipped when he said it would and arrived a couple days later as promised. CORY WEST represented the Fender Company in an outstanding way. He said what he was going to do AND THEN DID JUST THAT! That is something that is sadly exceedingly rare with businesses these days.
As for the guitar. It was securely packaged, arrived undamaged and was set up perfectly! I couldn't have asked for more when I took it out of the box. I've been playing it for a bit over a week now. What an excellent guitar! The neck, the tones, the playability, and the look is also impressive, but if you were blind you would still say this guitar is fantastic. I've got Gretsch, Gibson, LTD, Ibanez, Firefly and they are all top of the line guitars for the brand. This LG 75th Anniversary Fender has basically made them obsolete. Will I still play them? Yes. But I have no doubt this Fender will probably be the last guitar I buy.....unless fender surprises me with something newer and better, but I'm not holding my breath.
In closing, a huge thanks to CORY WEST and everyone at Fender who had a hand in getting this guitar to me and the others who are lucky enough to get one!
F. Cherry

I had a couple of small issues with a budget Squier guitar I bought. Although I just wanted to make Fender aware of the issues they took it to another level and really took care of business.

The customer service was a rare five star performance.

I bought a new American Professional II Fender Stratocaster at Guitar Center. They couldn't find the original case, and gave me a substitute Custom shop case, no tools, no certificate, etc. I was annoyed by this since the plastic molded travel case is much more durable and I gig fairly often. So I sent a hopeful email to Fender about it, and to my surprise they responded the same day, and offered to send me a replacement case and told me I could keep the original. Mark B from their customer service team has kept me updated regularly, and has been awesome through this whole process. This is why I love Fender so much, they really take care of their customers. Thank you Mark!!!

Kane K was extremely professional, polite and helpful. I am a happy Fender customer!
Cole F

Had a dead pickup arrive from a retailer and reached out to Fender to help replace it. Was helped by Kane, who went above and beyond to help me out, and had a new pickup on the way to me in less than 24 hours. No AI chat bot, just a real human helping another human. Stellar customer service. Obviously don't want anything to go wrong again, but great to know Fender is there to help cusotmers.

I purchased a Rumble 100. It was shipped to me. Sound would not come out the speaker but it worked through the direct line out into the sound system. I called Fender and spoke with Caesar Tapia. He was very helpful. He answered all my questions. Then he apologized for the trouble and told me he was sending me a me a new replacement amp. The amp came in a few days and works perfect. Thank you Fender and Caesar Tapia for your understanding and outstanding service!!