Ex-Freight Zeta Reviews 

Ankit's attention to our request has been extremely instrumental with SFS winner and earning shipments from our key customers.
His help has been outstanding!

Air freight service has not taken longer than ocean freight and still no commitment for delivery

I have been working on a few Hawaii shipments with Lia Tactuk, she has to be one of the most helpful persons out there. My sales guy John Escudero he is awesome!
You guys give out good ETAs and I am impressed with your services, Looking forward working with you on this one

Noelle S has been very helpful and goes beyond of what is just being asked.

Working with Jaclyn on international freight has been a genuinely positive experience, and I'd recommend her without hesitation to anyone navigating complex or high-risk shipments.
The clearest example of her value came during a difficult ocean freight situation where a container originally destined for Dubai was declared end-of-voyage in Sohar, Oman due to regional conflict — a scenario with no clean playbook. Jaclyn was in daily contact with OOCL, proactively pursuing change-of-destination options before the news even broke, and was the first to surface the available paths forward. When most of those options fell through, she quickly pivoted to coordinating an OTR solution through a local Oman agent, managing the customs manifest correction at the port terminal level, and keeping all parties informed in real time. She never went quiet, never deflected, and never passed the problem back without a plan attached.
She's also shown the same steady communication on more routine shipments. When questions come up around documentation, compliance, or status, she responds promptly and with substance — not just acknowledgment.
What stands out most is her composure under pressure. International freight is full of situations where things go sideways in ways nobody can control, and the difference between a good forwarder and a great one is how they handle those moments. Jaclyn handles them well — proactively, transparently, and with a clear focus on getting cargo where it needs to go.
She's been a reliable partner, and I look forward to continuing to work with her.

Great sign-up experience — quick, simple, and very user-friendly. Everything was smooth from start to finish. Highly recommended!

Sarah Chung at Ocean Customer Service at Ex-Freight did an excellent job with getting us a freight quote for a large shipment from Finland to Montana, USA. When there was a delay in response from Europe, she let us know and then sent us the quote as soon as she got the response from Europe. However, we did obtain a lower quote from another company, so we are unable to say anything about the actual shipping.

Noelle Setticase is a JOY to work with, super follow up and detail.

For several years now, we at Marvent GmbH have been using the services of Exfreight Europe BV to export—and primarily import—goods from the Americas and Asia. Beyond their competitive pricing and easy‑to‑use online booking platform, what I value most is the personal assistance we receive whenever a shipment requires the extra bit of attention.
In this regard, Andreea from the AMS OPS team has been an outstanding support over the years: attentive, focused, and consistently solution‑oriented.
We look forward to many more years of successful cooperation.

the communication and responsiveness from my Sales Representative Santiago was outstanding. Answered all my questions quickly without complaint to ensure I had all the information entered properly for my shipment. Updates are sent regularly.

Noelle is always available to help me with any crazy request I have.

Every time working experience and services are wonderful with Exfreight team.

Damage to shipment. Video of driver dropping the pallet on its side damaging pallet even though he had a lift gate. Claim was denied! I will be filing a complaint with the FMCSA re: this.

1. Liftgate requirement:
While it’s correct that a liftgate was not selected during booking, that does not excuse the handling that led to the damage. The pallet was visibly damaged before it was even removed from the truck, as shown in the attached photos. Regardless of the selected options, both the carrier and broker have a duty to ensure freight is transported and delivered using proper equipment and reasonable care.
2. Residential delivery:
Even if this was a residential delivery, the carrier is still expected to handle freight responsibly. The damage seen could not have resulted from ordinary delivery procedures. The condition of the pallet upon arrival indicates clear mishandling during transit, not merely a delivery access issue.
3. Declared value vs. carrier liability:
We understand that the claim amount exceeds standard carrier liability. However, liability limits do not exempt a carrier or broker from responsibility for negligent handling. We are seeking compensation for damage caused by improper handling, not ordinary transit risk.
4. Declined insurance coverage:
While we declined optional insurance coverage, that does not waive the carrier’s or ExFreight’s obligation to handle the shipment properly. Insurance is meant to cover unforeseen circumstances, not to excuse negligence or physical mishandling in transit.
5. Carrier denial of claim:
We acknowledge that TForce issued the denial. However, ExFreight, as the contracting broker, facilitated the shipment and remains responsible for ensuring that its carrier partners uphold proper handling standards and that claims are reviewed fairly. The denial failed to consider the photographic evidence showing that the pallet was secure and intact at pickup and severely damaged before delivery.
To summarize, this damage was caused by improper handling during transit, not a booking oversight or packaging failure. The 3D printer, valued at over $2,000, was rendered inoperable as a result. We are not merely seeking accountability we are seeking fair compensation for the loss of property that was entrusted to your care through this shipment.

Natalia Navas Lopez is always super friendly and helps guide us! It is greatly appreciated!!

On our last move, the Exports team, particularly Noelle, demonstrated professionalism and expertise. Her knowledge of exports and international logistics is impressive, and her responsiveness ensures every detail is handled flawlessly. I was particularly impressed by her flexibility in accommodating last-minute changes without any hassle. A truly customer-centric team that sets the standard for service excellence.

They provided me with a quick response, and answered my questions one by one, with great details. Awesome!

I'm absolutely furious and disappointed. I shipped ONE package with Exfreight, and it’s already over TWO WEEKS late! Now I’ve been told it might arrive in another TWO WEEKS AT BEST – that’s over ONE MONTH of delay for a single shipment!

And the worst part? I paid over €1,500 for this shipping service! For that kind of money, I expect reliable service, proper communication, and at least a minimum level of professionalism. But with Exfreight, you get NONE of that.

Instead, they suddenly add hidden charges with no explanation whatsoever. I’ve tried reaching out multiple times by email, but either I get no response at all, or I receive a generic, useless template that doesn’t address my issue in any way.

Customer service? Nonexistent. Communication? Awful. I’ve never experienced such an unorganized and unprofessional company – and again, this is after paying more than €1,500!

Bottom line: Never again.
Exfreight has lost all trust.
Avoid this company at all costs. It’s just not worth the stress or money.

Natalia Navas Lopez has provided excellent service to me over a handful of shipments. She cares about the state of my shipments and is concerned on finding a resolution that is pleasing to all parties!

I hope I never have to deal with them again.
It was a mess that lastet more than 2 weeks, and ended with me having to agree to pay for extra fees - without they giving me an invoice so I could see what I was paying for.
They asked if I had a customs broker in Switzerland - when my adress is in Norway...
I pre-paid for door-to-door delivery, but they charged extra for residential area and tail lift ++.
I changed to a friends workadress in an idustrial area, so they didn't need a tail lift. But when they came it was with a tail lift...
They used so many days that easter came, and they don't deliver on the holidays, so then they charged for storage...
I can not have been their first private customer...?
Stay away!

Edit: The freight was booked thru my suplier in the US, and they, or the shipping company, used Ex-Freight when it arrived in Europe.