I purchased snowboard boots for my son for Christmas. They ended up being too small and ERIK's didn't have the next size up, so they suggested a different option. We are happy with these boots, but th... See more
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Review summary
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Reviews shaping this summary
The customer service, the chat for example, is very easy to use. I like that there was package protection. The AI was surprisingly useful. Searching for products and filters were good too. Overall ver... See more
Company replied
Nice bike and it came with all of the manufacturer’s manuals. Bike was in very good condition but the rear derailleur cage was bent. Communications were excellent. Somehow the “new” bike showed 135... See more
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Exceptional service, price match, so helpful and kind! A huge shout out to Joe who helped me move on from my 90’s skis and gave me excellent advice - without being pushy and Ben who got my skis in and... See more
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Company details
Written by the company
Contact info
550 Kasota Ave SE, 55114, Minneapolis, MN, United States
- 952-351-9148
- help@eriksbikeshop.com
- eriksbikeshop.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
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Crackshot service
The group had the product i was looking for and delivered it to me halfway across the country in less than a week.
October 12, 2026
Reply from ERIK'S Bike - Board - Ski
Thanks for the 5-star review! We are glad to hear your order went smooth and you received everything quickly!! We hope you enjoy your new road bike!
Awesome transaction and interaction
Awesome transaction and interaction. Speedy delivery. Zero complaints. Would buy again from Erik's again.
October 3, 2026
Reply from ERIK'S Bike - Board - Ski
We appreciate your kind review! We hope you enjoy your new gear and winter riding season!
Sweet Ride
Thank you for having my hard to find beauty that seemed to be "sold out" across the country - better yet the awesome pack job done for shipping it! Awesome job, I could not be happier!!! You folks rock!
October 4, 2026
Reply from ERIK'S Bike - Board - Ski
Thanks for the awesome feedback! We're super excited that we could get you on one of the last few of these Levo's! Enjoy your new bike and shred some trails!
Reply from ERIK'S Bike - Board - Ski
Thanks Ray for the review! Glad to hear!
Had a great experience
Had a great experience. Could only get my bike shipped to home but the shop was super helpful when I brought it in for assembly. Everyone was super pleasant to work with.
September 26, 2026
Reply from ERIK'S Bike - Board - Ski
Thanks for your feedback, Allison! Glad to hear we we able to get you setup on a new mountain bike!! Please stop in if have any further questions and we're happy to assist!
Wonderful Service
Cole with customer service was incredible, he offered me the original sale value on a skateboard after my payment failed and the sale went away. Got the board, great quality and service.
September 24, 2026
Reply from ERIK'S Bike - Board - Ski
Thank you Carter for sharing your experience! Cole IS incredible and we're happy you were able to get taken care of and had a great experience! Enjoy your new skateboard!
After 3 calls to my local dealership to…
After 3 calls to my local dealership to check on a bike I was after. The phone call was answered by your corporate personal.
After telling him what bike I wanted (an epic 9 expert) he said there was only 1 in your entire system. Order now could be gone tomorrow.
I needed to pay in cash (for personal reasons) but this forced me to order with my CC. Bike was sent to my house (my mistake) so I brought it in to the shop for assembly and they had one there right on the floor exactly what I ordered!
September 15, 2026
Bought online and used the text option…
Bought online and used the text option to communicate with the shop.
Very fast responses and answered every question I had no matter how idiotic it was.
September 7, 2026
Reply from ERIK'S Bike - Board - Ski
Thanks for leaving us a positive review and sharing your experience! We are always open to answering any questions you might have. We hope you enjoy your new e-bike!
Great job managing an issue
There was an inventory problem with the first bike I ordered. Eriks gave me a better price on a better bike. The quality of an organization is sometimes determined by how they deal with issues. Eriks did great!
September 6, 2026
Reply from ERIK'S Bike - Board - Ski
Thanks Tom! We are stoked you were able to find a bike you love and get you a great price on it! We hope you enjoy your new electric bike and thank you for sharing your experience.
Reply from ERIK'S Bike - Board - Ski
Fran, We're glad to hear we had the color you were looking for! The Sakura color is a good choice! We hope you enjoy your new e-bike!
Still in test mode
Bike was never taken out a test mode now we gotta find a place to take it to and have that done
August 27, 2026
Reply from ERIK'S Bike - Board - Ski
Thank you for providing us this feedback! We do sincerely apologize for the trouble we have caused. We will take your feedback and use it to improve our teams. We do hope you enjoy your new bike!!
The bike tool that was supposed to come…
The bike tool that was supposed to come with the bike was not in the box...
Thanks for getting the tool out to me! Back to 5 stars!!
August 24, 2026
Reply from ERIK'S Bike - Board - Ski
Hi John! Thank you for reaching out and letting us know about the missing tool. Most of the time these ship separately and not in the bike box, however it looks like somehow this tool didn't get sent out. Please check your email for tracking as we shipped this out yesterday for you as quick as possible and should arrive to you soon! Please let us know if you have any further questions and you can email us at webservice@eriksbikesho.com. Enjoy your new bike!!
Easy and quick.
August 22, 2026
Reply from ERIK'S Bike - Board - Ski
Thank you for taking the time to leave us a review! Please let us know if we can help any other way! - ERIKS
Customer service was great
Customer service was great. So good, I made a second purchase. Thank you.
August 20, 2026
Reply from ERIK'S Bike - Board - Ski
Thank you so much for taking the time to share! Glad to hear we were able to help you! We hope you enjoy your new bike and gear!
Customer service on the phone was great…
Customer service on the phone was great during the purchase and shipping phases, the bike shipped via FedEx. The bike itself arrived in great condition and I was able to assemble it myself using the Erik's video, Erik's PDF, manufacturer manuals and manufacturer online manuals/apps.
August 10, 2026
Reply from ERIK'S Bike - Board - Ski
Thank you, Gordon, for the stellar review! We are glad to see your bike arrived in good condition and everything went smoothly start to finish! Please reach out if you have any further questions and enjoy your new ride!
Price could have been lower.
August 13, 2026
Reply from ERIK'S Bike - Board - Ski
Hi Ricky! We appreciate your feedback and we hope you enjoy your new bike!!
Jonathan and Kathy go above and beyond
Jonathan and Kathy go above and beyond. GREAT customer service
August 8, 2026
Reply from ERIK'S Bike - Board - Ski
Thanks so much for your kind words, Tammy. We agree, Jonathan and Kathy are GREAT! We hope you enjoy your new bike!
The really efficient communication…
The really efficient communication (timely, relevant, and not too many emails) and awesome product(s) are a great combo for success!
July 19, 2026
Reply from ERIK'S Bike - Board - Ski
Thanks so much for you feedback, and we're happy to hear you had a great experience! Enjoy the new gear!
Do not Buy from Eriks
Whole Purchase.
Legit, sure. Do they suck, yes. Is their Customer Service Awful, YES. Do their bikes arrive as advertised, NO. Do they make it right, NO. Bottom line, Buyer Beware as this place could care less about honesty or Customer Service. I got Burnt, $3000 bike with missing parts and no owners manual and definitely not ready to ride. Reported all the issues, they deflected and ignored. Now they won't even respond. Hands down worst Bicycle Purchasing experience ever.
July 2, 2026
Unprompted review
Reply from ERIK'S Bike - Board - Ski
Hello Bart,
We are sorry to hear you were not happy with your purchase with ERIKS and that your bike did not arrive as expected. We have reviewed your order and it seems like your bike was shipped as “tubeless ready” and you were expecting it to be fully setup tubeless. Unfortunately, we do not ship new bikes fully set up tubeless and we do not advertise that we do anywhere on our website. Apologies that you thought we did since the bike you ordered has tubeless ready tires.
Additionally, we made a mistake and did not include the manual or the included tubeless valves. It looks like we offered to ship you tubeless valves and you had opted to be reimbursed partially so you can purchase yourself. We also sent you over a digital user manual. All of these you had agreed to.
We will occasionally make mistakes but we do our best to remedy them and we apologize for the frustration that we had caused.
Thank you.
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