the selection of parts is very good. the website works well. but you charge too much for shipping and as commercial/professional account you do not offer much discount. A bigger discount and lower... See more
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Review summary
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I tried to find past purchases for re-order. Luckily, I could pull up past orders and then dive into each respective order. It would have been more convenient, when past purchases just list the item f... See more
Numerous hatch covers (5) were too small to fit the Lewmar hatches. That seems to be an ongoing problem according to your customer service people on my telephone call.
You get five stars for selection, price, shipping. I rarely shop anywhere else! You lose a star for you website search function, it is terrible, I never find what I'm looking for with it. I have to... See more
4.2
Great
149 reviews
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Hasn’t replied to negative reviews
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What happened to Defender?
What happened to Defender? No one answers their phones anymore. I have called, and stayed on hold for an hour during work hours - multiple times, on multiple days. I think Defender has become mainly a mail order company since the buyout, and I am often seeing their prices higher than West Marine, Hamilton Marine, Landfall etc.. They are no longer a boater's best friend. Sad.
July 15, 2026
Unprompted review
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Easily recognized component and…
Easily recognized component and ordering procedure.
July 3, 2026
Unprompted review
The sales team was wonderful
The sales team was wonderful, especially the Rigging Guy.
May 7, 2026
Unprompted review
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Horrible customer service
Horrible customer service. Canadian here, placed an order and immediately realized a mistake. Contacted customer service right away and they said they couldn't help me. Offered no way to correct it. Passive aggressive customer service rep.
May 20, 2026
Unprompted review
Got the Gill OS1 Sailing Jacket from staff recommendation
I’ve owned three offshore jackets over the years and the Gill OS1 sold here is the best at this price point. Wore it through a rough passage overnight on Chesapeake in October and it sustained rain and 20 knot gusts.
Shipping was quick, faster than estimated.
October 29, 2025
Unprompted review
Still not sure if this is a scam site…
Still not sure if this is a scam site or not.
Tried to put in a order but was notified they would only charge my card $3
I was then to contact my credit card company and confirm the charge then contact Defender again.
Really??
Ordered on Amazon instead and the item was cheaper with lower cost shipping.
I buy regularly from Fort Nine with no issues that are a pita to deal with
March 19, 2026
Unprompted review
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Return service was very professional
Return service was very professional, but product itself was so harsh on beard. They offered to send the sensitive blades, but I doubt that would have helped.
March 8, 2026
Unprompted review
No access to website
How is it I have purchase over US 1000 worth of goods, now I'm been blocked from there websites, what's that all about, don't they want my business
January 30, 2026
Unprompted review
The web site is easy to navigate and…
The web site is easy to navigate and the ordering process was simple. Very competitive pricing on quality / OEM equipment.
November 14, 2025
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I paid for a gallon and got a quart
I paid for a gallon and got a quart. Great waste of time, money and effort
November 14, 2025
Trouble ordering on website
I had trouble submitting my order, the site was slow to update and move through the sections and into the checkout. It took me 3 times and being on a strong Wifi before it went through.
The site was very slow and felt like my browser hung up a few times
November 14, 2025
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