Compare Power (Best Energy Plans) Reviews 

3,672
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Precious was the person who helped us and she was patient, polite and extremely kind. With people like Precious working with them I do not expect anything besides high reviews for them!

Rated 5 out of 5 stars

Making this service available to consumers is amazing!! With so many energy providers/vendors, it is a task to try to go through each one to find a good fit. Compare power's website is a one stop shop... See more

Rated 5 out of 5 stars

Our rep was very helpful in providing us with our options. He broke it down so everything was easy to understand and even broke down the pros and cons of switching providers and what plan best suited... See more

Rated 5 out of 5 stars

Absolutely seamless transition between electrical providers. After deciding to enroll, with my chosen provider I completed the application, received emails from Compare Power describing the next steps... See more

Company details

  1. Electric Utility Company
  2. also in
  3. Energy Equipment and Solutions
  4. Energy Supplier
  5. Green Energy Supplier
  6. Price Comparison Site

Written by the company

ComparePower is the most highly-rated destination for Texans comparing and ordering their best electricity plan. Over 5-million Texans have visited ComparePower.com as their resource for finding Texas Energy Company Plans, Rates, Ratings, and Reviews. Get back to your day, confident you aren't overpaying. Instead of spending hours calling and clicking around, on ComparePower.com you can complete your entire comparison and signup process in ~10 minutes. And, if you need help when making your decision, there are local Texan energy experts who will help you out via chat or by phone. Since 2009, ComparePower has had one single mission: Guide and support all our fellow Texans when choosing the right electricity plan for them. ComparePower has innovative, exclusive tools to help you understand the real cost of every plan we have available. We show total monthly and annual pricing based on your home size, and you can use your past usage history to see what every plan would cost based on your usage patterns across different seasons. After comparing your options and evaluating pricing for multiple competing light companies in one place, you can sign up online or over the phone instantly. A true one-stop shop, backed by real Texans who understand you and the confusing nature of energy shopping. We are here for you and will help you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,672)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

Precious was the person who helped us and she was patient, polite and extremely kind. With people like Precious working with them I do not expect anything besides high reviews for them!

October 1, 2026
Unprompted review
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Rated 2 out of 5 stars

Great website, but disappointed

The website is user-friendly and there is a ease to comparing electric plans, but this is twice that I have used them to switch electric companies and for whatever reason the service address changes upon placing the order. This is absolutely inconvenient when you think that the service is connected to your address, but come to find out a day or two later that the electric company received a different address. There is a lot of work that has to go into shutting off the service at the wrong address and initiating the service at the correct address.

September 29, 2026
Unprompted review
Rated 5 out of 5 stars

Appreciative of the time saved

Making this service available to consumers is amazing!! With so many energy providers/vendors, it is a task to try to go through each one to find a good fit. Compare power's website is a one stop shop to not only research and compare vendors but to directly connect with them once you've found a good option for your household. Thank you and Kudos!

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Made it very easy to compare and shop…

Made it very easy to compare and shop for great rates. Also the ability to add your usage made it more accurate to my needs. Fast and easy. Found a better price then i was currently paying.

August 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Love the enter actual usage data point

I liked being able to enter my actual usage and compares rates to the plans available and check that way. If all I am shown is a bunch of lowest priced plans, that doesn't mean anything to me.

June 30, 2026
Unprompted review
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Rated 2 out of 5 stars

Setup new electricity service for a…

Setup new electricity service for a certain date, got confirmation via email as well, but then another email saying electricity setup was delayed by 5 days!!! Had to call the electricity provider to start the process over again! Frustrating

April 1, 2026
Unprompted review
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Rated 1 out of 5 stars

I did not place this order

I did not place this order. And I didn't need a new program as I already have one. How did this happen? I was comparing prices.

December 19, 2025
Unprompted review
Compare Power (Best Energy Plans) logo

Reply from Compare Power (Best Energy Plans)

Original Review: "I did not place this order. And I didn't need a new program as I already have one. How did this happen? I was comparing prices."

Response: Hi Cynthia. We reviewed your order - you selected a plan, provided your complete order details, authenticated with your phone, checked all the authorization agreement checkboxes, and pressed the button labeled "Submit Your Order", which placed your order. I hope this clarifies how your order was submitted. If you would like help in cancelling your order, and how to do that, we understand - and you can contact us at the phone number in your confirmation email.

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Rated 1 out of 5 stars

Does not stand by recommendations

Compare Power provided info- on web and over phone- that I used to make a decision on which electric company to choose (4 Change Energy). In making this decision, I was advised to calculate my average 30 day usage to help determine appropriate plans. 4Change Energy did not fulfill my change request as I directed and have confirmation of thru Compare Power's site, causing me to incur fees and overcharges. My first billing cycle is calculated at 19 days at full rate per kh since I did not meet the minimum, that was based upon 30 days of use. I was also told by 4 Change that if I had contacted them by 11/13 I would have had more options. I did not receive the bill or any indication that the power was switched early, against my directives, until I received their bill on 11/26. 4 Change stated that was unfortunate for me. When I contacted Compare Power after learning this, I was told they would help me find another new company but not offer advice or assistance with the last company they referred me to. If you want a company that recommends reputable services and stands with you through the process they complete on your behalf, Compare Power is definitely not the service for you.

December 3, 2025
Unprompted review
Compare Power (Best Energy Plans) logo

Reply from Compare Power (Best Energy Plans)

Hi J Miller. We’ve looked for your order but can’t find it, and have requested information from you via Trustpilot. Please email use at support@comparepower.com with reference to this review and we will be able to look into it. We just have no record of your order and you haven’t provided us the additional information requested. That said, for the benefit of anyone else reading this - yes, bill credits are calculated by the provider (not us) per billing cycle, and this is a common complaint with bill credits plans on “short cycles” where your first billing cycle (or last) has a shorter period. Unfortunately that’s just the way the providers play their games. I assure you we are on your team and always take the side of the consumer- we are here for you and will always give you all the help we can any time over the phone.

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