Carmel Car & Limousine Reviews 

No show twice in last month. No phone call, text or email. Call them and same excuse “ can’t find the driver” 2 hours to get someone else as per customer service. Awful company.

I prebooked and prepaid for a car. Immediately before the scheduled pickip they informed me there were no cars and they had no plan to find me a driver. I was left scrambling to find a car to the airport. Customer service was rude and y helpful. Avoid at all costs

1 Star — BEWARE, especially if you are relying on Carmel for an airport pickup.

I strongly recommend thinking twice before booking Carmel Car & Limousine Service based on our experience at JFK.

I had a prepaid reservation, including gratuity, for an 11:00 PM pickup and provided Carmel with our JetBlue flight information specifically so they could track our arrival. Our flight was delayed, and Carmel even called at 12:20 AM to confirm we were still arriving.

At 12:31 AM, I spoke with dispatch and was told our car would arrive in 5–7 minutes and to wait outside at Terminal 5 Pickup Area 4. We did exactly that.

No car.

At 12:47 AM, I called again and was now told the vehicle was 20–30 minutes away. We continued waiting. Nearly 50 minutes later, still no car.

When I called again at 1:21 AM, I was unbelievably told that MY RESERVATION HAD BEEN CANCELED because I supposedly said I couldn't wait. I NEVER canceled the reservation.

Then the explanations started changing. I was told our delayed flight was the problem because Carmel couldn't make a driver wait. Then I was told I had canceled. Then I was told the driver canceled.

Even worse, when I asked why no one called or texted to tell me my prepaid reservation had been canceled, I was told they had sent me a text. They did not. I have the complete text history and screenshots.

After insisting that we still needed the transportation we had already paid for, another vehicle was finally dispatched.

Our 11:00 PM reservation finally resulted in a pickup at 2:08 AM.

More than THREE HOURS after our scheduled pickup, after an international flight, baggage claim and customs, we were still standing outside JFK in the middle of the night trying to figure out whether our prepaid car service was even coming.

Delays happen. Flights are late. Traffic happens. What is unacceptable is poor communication, inaccurate arrival estimates, canceling a prepaid reservation without the customer's authorization, failing to notify the customer, and then providing contradictory explanations about what happened.

I have call logs, text messages, screenshots and timestamps documenting the entire experience.

For anyone considering Carmel for an airport pickup: BE AWARE. A prepaid reservation and providing your flight information did not guarantee that a vehicle would actually be there for us—or apparently even that the reservation wouldn't be canceled without our knowledge.

After this experience, I would not trust Carmel with another airport pickup.

I always use this car service but I won’t use them again!!! After booking at least 10-15 trips with them my luggage was at a different terminal since my flight was cancelled four times. They wouldn’t stop at another terminal that they had to drive right past in order to leave the airport in order for me to pick up my suitcase without charging me extra which is just bullshit. If you are looking to build a relationship with a car service this isn’t the one for you they just only care about there bottom dollar and our driver can’t even understand English

Absolutely useless PRE BOOKED 6 MONTHS IN Advance.

From airport to Manhattan Driver CHARGED us an extra 50% of fare as a mandatory fee to cover tolls and gratuity.

Back to JFK changed pickup time by 10 minutes 1 minute before due to pick up.
Then at 1 minute before new pickup cancelled the entire transfer to JFK

USE AT OWN RISK

My experience with Carmel was terrible, absolutely disgusting. As a car service they have just one thing to do and that is to have a driver and car at the requested location at the requested time, and they couldn't even manage that. I requested a car three days in advance to pick me up at the Fire Island Ferry in Bay Shore.

I am clearing out my house to sell it and had multiple bags to take back to the city. The scheduled time was 5:30pm and they called to say the driver was running late and it would be 6:00pm. I was not happy. Then they called and said they couldn't find a driver and it would be pick-up at 7:30pm, I was furious. I had zero confidence that they would show up at 7:30pm or at any other time that night and thought it was quite possible I would be left stranded. Ultimately got a ride with Lyfte for $50 more than I had been quoted by Carmel.

I will never book a ride with them again. They are totally unreliable, untrustworthy and disorganised. They should have lined up a driver when I made the reservation but instead they left me stranded, surrounded by my possessions.

Absolutely disgraceful service from Carmel Car Service. I booked an airport pickup FIVE DAYS in advance and they still failed to send a car. The driver never showed up, and when I called, the response was essentially: “We can’t find a driver, keep waiting if you want.” No apology, no accountability, no solution. Just complete indifference after leaving a customer stranded before an airport trip.

This company clearly takes reservations without having any intention or ability to honor them. What kind of airport car service confirms a booking for days and then abandons the customer at pickup time? The stress and anxiety they caused were completely unnecessary and unacceptable.

Now I understand why this company has so many awful reviews. They are unreliable, disorganized, and shockingly unprofessional. If you actually need to get to the airport on time, do NOT trust this company. A reservation with them means absolutely nothing.

Ordered a car for the airport. Called to say they would be 10 minutes late and after 20 minutes called to say they had NO car. Had to get a yellow cab. Almost missed our flight

We ordered a private SUV airport transfer to our hotel for $60. After picking up our bags and calling for pickup, we were told our driver would meet us at the curb in 10 minutes. After waiting at least 15 minutes, we called again and we're told a driver would be there in 5 minutes, which actually took longer than that. A taxi picked us up instead of an SUV. What the heck? The driver was fine, but we could have taken a taxi right away and for $15-$30 less. Also, I submitted an online request to Carmel for a partial refund or discount on a future trip, but received no response. BEWARE OF THIS COMPANY!

Went to meet my car and the driver didn't even say hello... just immediately said the prices have all gone up and started asking for more money. I explained that I had prepaid the trip and then he started telling me that Uber has gone up and everything is more expensive and I need to pay more money. I explained again I've prepaid for everything and there was not going to pay anymore. When he finally understood I was not paying him anymore, He took the slowest way possible to the airport. He went out of his way to go on the Queensboro Bridge and then proceeded to drive me slow slowly down the street with every light making sure he hit every one. I finally insisted that he get me back on the highway. Once I raise my voice, it made him take me on the Thruway. It was only three minutes not the 20 minutes. He quoted me to get to the airport. I called to complain to the company and ask for my toll money back that I prepaid . I kept hearing they would get back to me in a day and they never did. The fourth time I reached a customer service rep who was less than helpful said he would get back to me and of course I've never heard from him. I have no given up and decided to write this instead. Their customer service is horrible.!!! beware because if something goes wrong, they will never take care of it

booked a pickup from airport 5 months in advance as follows:
Your Private SUV - Kerbside pick up: Fort Lauderdale Intl Airport (FLL): Airport to Hotels in Zone 1 reservation is booked and confirmed. No need to call us to reconfirm this reservation.

received a confirmation two days before with instructions

1 day before received link for pickup via text

day of noticed a message from Carmel came during flight to call

texted back to check reason - no return text

Landed - no car called - they said no car available. I was told no one would be picking me up and I should call to arrange my refund of prepaid trip.

DO NOT USE CARMEL.. THIS WAS RIDICULOUS

Money is paid upfront but the car did not show up. We called them several times and each time they said it will be there in 10-15 minutes. Eventually we had to cancel and go with Uber. But the 100 dollars we spent was not refunded.

What a scam

Carmel lied to us, didn’t show up for a prepaid trip. We booked and paid a month in advance. Carmel was to pick us up at the Hyatt Grand Central at 4pm on a Friday and take us to LGA. At 4pm they called saying the driver was running 15 minutes late. 20 minutes later they called to say no driver was coming and we should make other arrangements. To add insult, they refused to give a refund so we had to charge back through our card. Having booked prepaid transportation in several countries, this was the 1st time we’d ever just been stranded. No trust here.

They cancelled the service on-hour before the scheduled pick up, and were useless and not helpufl in any way.

If I could give 0 stars, I probably would. We got picked up at JFK, to be taken to our hotel in Midtown Manhattan. I asked the driver how much would it be, he said $1 dollar (something) per mile, small surcharge for tolls, at the end of the journey he handed me a receipt for $197 + $42 for congestion + $24 for tolls and then said 18% for the tip. I've travelled to NY many of times, I know the going rate for a taxi to Manhattan - He had the nerve to get irritated with me, because I wasn't happy with being ripped off. I did part with far too much money than I should've. It was 11pm at night, had a long flight with my young niece. Please avoid this company at all costs, the drivers are fraudsters - stick to Ubers and registered yellow taxis.

I recently used CarmelLimo during my trip to New York City, and I must say the service was exceptional. The chauffeur arrived on time, the car was spotless, and the ride was extremely comfortable. I booked it for my airport transfer, and everything from pickup to drop-off went smoothly.

The driver was polite and professional, and the pricing was quite reasonable compared to other limo services in NYC. I also appreciated how easy it was to book through their app—fast confirmation and real-time tracking made it hassle-free.

If you’re looking for a reliable, luxurious, and affordable limousine service in New York, I highly recommend CarmelLimo. Perfect for airport rides, corporate travel, or city tours.

A rating of one star is too high. I have used this service three times and has continued to get worse. The first time was excellent with a clean car and attractive pricing. The second ride was terrible. The driver was unkempt and the car was dirty and smelly. My last reservation experience was beyond unacceptable. Once at the airport with luggage in hand, I used the app to contact my driver as instructed, only to find out that there was no limo waiting for me. The company somehow changed the time of pickup, some 6 hours later than my arrival time. I called the company to find out what the issue was and the response was that one would be available at a substantially higher price. I wound up cancelling the ride and contacted Uber and got at a lower price and prompt service. I have removed the app from my phone and will never use Carmel again.

The driver picked us up in a car that broke down in the middle of the ride. Ironically, he had a wrench handy on the front seat and continued for almost an hour to try and fix the car while blocking a lane on a highway. The company refused to send anyone else to pick up the passengers and basically threw up their hands up and said there’s nothing that can be done. Advice was for the passengers, who were not from the New York area, to call the police. Eventually, after a very frightening time by the passengers, with cars, barely missing the broken down Carmel car, somebody came and picked them up and took them to the airport. But that new driver wanted a tip. Unbelievable

We booked 2 SUV's months ago to pick us up at Newark to Manhatten. I confirmed the day before, they told me to ring a number when we were ready. We did this, described what we were wearing so they could find us, were told the cars were 5-7 mins away. 40 mins later called back, was on hold then they told me no cars had yet been assigned!! This was about 1am in the morning, I rang 3 times and whenever they put me on hold it would hang up. Eventually we had to grab 2 ubers, I was disgusted with this service!!

This taxi company is totally unreliable. Ordered a taxi from JFK airport to the hotel and from the hotel back to JFK. Didn't show up twice. Called the first time and supposedly got the wrong airport while the email and confirmation clearly said JFK and suddenly wanted more money, of course they refused and said bluntly that way we won't find out about you. Return trip from the hotel to JFK just didn't show up.