BudgetAir.ie Reviews 

Booking process

We had to cancell our return flights to Tokyo as a family member became very ill. We were dealing with Asim who then took controll of our situation and contacted the airline and was able to get us a full refund of the money that we paid. Asim kept updating us of when the refund would be in our bank account.
Our family are going through a worrying time at the moment, and we really appreciate the work to help get our flight tickets cost refunded to our bank account.
We were so lucky dealing with Asim and Budget Travel.
We are going to book on another date and use Asim and Budget Travel.
Asim is a great asset to Budget Travel.
Well done Asim.
Gerard and Eileen

Very straightforward and simple booking process

I had an issue with getting money back from Qatar Airways from a flight they cancelled back in April. Asim in the BudgetAir team went out of his way to help me to get it resolved. I highly recommend BudgetAir and especially Asim (Travel Consultant in Dubln) for top class customer service

Amount get change while paying it even after selecting options.

From start to finish the whole process of booking our trip was very professional

Easy to use website and good prices
Always use this when booking flights

Booking Process is simple and got the ticket as promised .

Booking process
Price
Service

i ask to send out a copy of my travel . very easy to contact very helpfull Budget the best.

Fast, efficient and ultra easy

Its convenient! gives best price for the right time

Have used few times. Easy booking process. Good value for money. Everything went smoothly. Had query after completing booking which was dealt with swiftly.

Updated: I received the refund this week, 3 months after my flight cancellation. I brought it up to 2-star review. Even though I got my money back, the process was very stressful, and I still think it wouldn't have arrived if I hadn't raised the request with Qatar Refund team directly.
I don't hold it against the agents. I think they genuinely wanted to help. This comes down to the operation model of the company regarding refund.
_________________________

If you're looking into using BudgetAir.ie, my advice to you is STAY AWAY from them. I've been a customer with them since 2022 but I will never again.

My Qatar Airways flights, which were booked through BudgetAir.ie, got cancelled early March 2026. The airline announced free cancellation and refund for all affected tickets. That was almost 3 months ago, and I still don't have my money back from BudgetAir.ie, even though Qatar repeatedly told me that the refund was approved and processed to this agent.

It's an absolute pain chasing their customer services, with all the false promises and constantly shifting goalpost. First, they told me it would take 2–3 weeks. When that came and went, the answer became "up to 8 weeks." When that passed, "up to 3 months." Last week, when I pushed back, they told me it could now take "up to 6 months." Each time a deadline passes I have to be the one to chase. Each time I chase, the answer is longer than the last one. Nobody from BudgetAir has ever proactively reached out when one of their own deadlines lapsed.

What makes it really hard to accept is that Qatar Airways has confirmed repeatedly that my refund has been approved, gave me the exact amount of my refund, and that the money has been released to BudgetAir's end so they can pay me out.

BudgetAir's answer every time is some version of "we haven't received it, we're checking daily." but never gave any details on whom they talked to, what's blocking the payment, and any progress they made.

As per Irish Consumer Rights Act 2022, unfulfilled services have to be refunded within 14 days, which has long passed. Whatever the actual issue is between them and the airline is their B2B matters. I paid BudgetAir for flights that didn't happen.

A few other things I want to mention:

- For the first month, BudgetAir hadn't actually submitted a refund request to the airline at all. I only found this out because I rang the airline myself. They told me there were no refund request made by the travel agent for my ticket on the system. I had to ask the airline to manually create the refund request for me. The whole month I'd been told it was "with the airline", it never was.
- Every email reply is more or less copy-pasted. "Checking daily," "we'll let you know when we have your money," "thank you for your patience." There's never any real information, never any actual movement.

If you're considering BudgetAir for anything where there's even a small chance of a refund being needed, please please don't go with them. If you're stuck in similar situation, contact your airline to find out the truth about your refund.

I cant remember the lovely ladies name but she called me because the flights I had booked seats sold out. She was so helpful and assisted me until our flights were all sorted.

Helpful human contact on the phone or by email, nothing too much trouble. Will use for any future travel.

Booked a long haul flight at BudgetAir.ie thru skyscanner.ie redirect. Price was same as mentioned on skyscanner. Ticket was smoothly issued on next business day that was 1 day after I booked, thankfully I didn't need to chase anyone, that why I rated 4 stars.

I would have loved to give 5 stars if ticket is issued automatically, because waiting made me a little nervous (even though everything went well at the end).