Utilities

Go beyond basic service with AI innovation

Transform your utility operations with Inbenta’s Agentic AI platform. Boost customer satisfaction, streamline processes, and empower your workforce for unparalleled efficiency.

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Energy giant automates +15M customer queries with AI

We are really glad to have Inbenta on our side – they understood we wanted to go through a digital transformation but in a human way.

Read the case study

$240M

debt collected via chatbot

+15M

successful interactions

USE CASES

Elevate every engagement with AI-powered solutions

Deliver exceptional 24/7 customer support

Enhance customer satisfaction and reduce operational costs by automating millions of inquiries. Provide instant, accurate responses to common questions about billing, outages, and energy usage.
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Virtual assistant: Deploy AI-powered chat to handle customer queries 24/7, freeing up human agents for complex issues.
Proactive communication: Keep customers informed with real-time updates on service interruptions, estimated restoration times, and account status.
Self-service portal: Empower customers to access account information, pay bills, and report issues independently.

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Optimize operations and reduce costs with unified knowledge management

Centralize and unify your knowledge base and streamline information access for both customers and employees. Improve response times and ensure consistent, accurate information across all channels.
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Unified knowledge hub: Create a centralized repository of up-to-date information, accessible to both customers & employees.
Intelligent search: Implement AI-powered search to quickly retrieve relevant information, improving efficiency and accuracy.
Automated updates: Keep your knowledge base current with AI-assisted content management, ensuring accurate information.

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Empower your workforce with AI-assisted tools and data access

Boost employee productivity and job satisfaction by providing AI-powered tools that streamline workflows and enhance decision-making capabilities.
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AI-assisted workflows: Automate routine tasks such as scheduling, internal inquiries, and safety protocol management.
Real-time data access: Equip employees with instant access to customer data, service history, and relevant resources.
Continuous learning: Offer AI-driven training modules to keep your workforce updated on new technologies and best practices.

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Accelerate digital transformation and enhance customer engagement

Drive digital adoption and improve customer satisfaction by offering personalized, interactive experiences that encourage the use of online tools and services.
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Interactive guides: Deliver step-by-step tutorials for digital tools, helping customers pay bills, monitor usage, and more.
Personalized recommendations: Use AI to analyze customer data and provide tailored energy-saving tips and service recommendations.
Omnichannel integration: Ensure a seamless experience across all digital touchpoints, from web to mobile apps.

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ENCORE PLATFORM

An Agentic AI platform built for CX teams who can’t afford to get it wrong.

Encore orchestrates your AI, powers your CX channels, and supports your live agents, all in a single auditable platform built to move from pilot to production fast.

Utility intelligence redefined

Inbenta’s Agentic AI platform is deployed by utility leaders around the globe to intelligently automate customer service, marketing and sales, and internal operations.

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