About Us

A long-term AI partner you can trust

Delight your customers with Encore, Inbenta's Agentic AI platform. Deliver seamless, personalized support across all your channels for more efficient workflows and greater customer satisfaction and loyalty.

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Inbenta at a glance

Accuracy. Safety. Excellence.

Founded in 2005, Inbenta helps companies enhance their customer experience with Agentic AI. Our platform automates user interactions with accurate end-to-end resolutions while ensuring safety and compliance. Inbenta's Agentic CX platform serves 1,000+ companies in 100+ languages worldwide.

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decades driving
AI innovation

1000+

customers globally

+98%

accuracy rate

100+

supported languages

our mission

Reimagine the future of Customer Experience through AI

Resolve customer interactions

Reduce the cost and effort of human intervention

Create an always-on channel for Sales, Marketing, and HR

Global presence. Local footprint.

Inbenta is headquartered in Allen, Texas, at the heart of a growing tech hub. Our strong global presence includes offices across North and Latin America, Europe, and Asia.

Explore Careers

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Allen, Texas

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Barcelona, Spain

Toronto, Canada

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Porto Alegre, Brazil

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Toulouse, France

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Amsterdam, Netherlands

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Akita, Japan

inbenta milestones

20 years of innovation in customer support

2005

20 years of innovation in Conversational AI

lnbenta is founded in Barcelona, Spain, with a focus on Natural Language Processing.

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2007

Inbenta launches Semantic Search Engine

Inbenta’s AI-powered search understands context and intent to deliver fast, accurate responses and boost self-service and customer satisfaction.

2012

Inbenta develops Chatbot

Inbenta’s Neuro-Symbolic AI technology understands the intent behind customer queries to deliver accurate, personalized responses.

2015

Inbenta develops Knowledge

Inbenta Knowledge breaks down information silos by consolidating data from multiple sources into a single platform.

2017

Inbenta reaches milestone of +1B customer queries
per month

Inbenta celebrates a significant achievement, showcasing the capabilities and widespread adoption of its AI-driven solutions.

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2018

Inbenta incorporates voice-enabled solution

Inbenta enhances user interactions with intuitive, hands-free communication powered by advanced AI technology.

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2019

Inbenta integrates popular messaging platforms

Inbenta expands its capabilities by integrating popular messaging platforms like Facebook Messenger and WhatsApp for seamless and efficient customer communication.

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2023

Inbenta adds Learn to its platform

After acquiring fintech leader Horizn, Inbenta’s platform grows to include interactive product demos and self-service and training tools.

Beyond

Inbenta unveils AI Agents

Inbenta introduces advanced AI Agent solutions to automate workflows, enhance enterprise operations, and drive customer satisfaction.

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Melissa Solis

Chief Executive Officer

The next generation of AI is here. Enterprises in industries across the globe are looking to AI to optimize and augment their operations. Inbenta’s Agentic AI platform is purpose-built to intelligently automate customer service, marketing and sales, and internal operations.

our leadership

Guiding our mission

Inbenta’s leadership team is committed to innovation and excellence, driving AI advancements that transform customer and employee support. Our expertise spans diverse industries with a strategic vision that fosters growth, efficiency, and customer satisfaction.

Meet Our Leaders

Our values

Inbenta’s core values are the foundation of our success. We are driven by clear intent and unwavering passion to innovate, prioritizing integrity, respect, and responsibility for ensuring high-quality service and customer satisfaction.

Innovation

We lead in enhancing customer experience with AI. Our commitment to innovation extends to creating opportunities for employee growth and fostering a culture where pushing boundaries and developing new ideas is encouraged.

Integrity

Our excellence in AI is matched by our commitment to transparency. We cultivate trust through open leadership and maintain a zero-tolerance stance on corruption, ensuring compliance with all anti-corruption laws.

Teamwork

At Inbenta, we work in close-knit teams on various projects. As a global company, we thrive in a culture dedicated to teamwork. We pride ourselves on delivering top service by building the best AI solutions and fostering mutual respect and trust among colleagues.