William Gaffney

Thank you for your wonderful review! 😊 We're delighted to hear that you found our team responsive, informative and patient when answering your questions. Your feedback means a lot to us, and please let us know if you need anything further. Enjoy your holiday countdown!

Hi William,

Thanks for your patience so far.

I really appreciate you taking the time to share your comments with us, and I’m sorry for any disappointment your recent experience with us may have caused.

I understand you've already heard from our Customer Service team, but I wanted to explain how our holiday pricing works. Because the travel industry operates on a live market, prices can fluctuate daily, hourly, or even minute-by-minute. These changes are based on the demand and availability set by airlines and our accommodation suppliers. Your travel dates also play a key role, as packages during peak seasons, such as school holidays to popular destinations, tend to carry higher costs.

Additionally, external factors like rising fuel costs can influence flight prices across different routes, which is unfortunately out of our control. You might also see different pricing on competitor websites, as prices across the industry are set directly by suppliers depending on their live demand and availability.

If you would like to keep an eye out for special offers, you can sign up for our newsletter using this link: https://tinyurl.com/3mnhdt4y. It is a great way to receive exclusive discounts and get notified about discounted holiday packages for various destinations.

Please be assured the comments have been shared and noted, and will be used as feedback as we continue to improve our service and customer experience.

With best wishes,

Roberto

Hi William,

Thank you for reaching out

We really appreciate your kind words and are so proud of the experience we shared with you!

I’ll make sure to pass your compliments on to our team members.

Please don’t hesitate to get in touch with us should you have any queries or need any support.

Kindest regards,
Customer Care | EZ Living Interiors