Mandy Merron

Excellent hotel. Unfortunately the weather was poor so pleased to have a great place to hide from the stormy days!
All staff lovely especially Alexandra on reception

25 September 2025

Review of Jet2holidays

Jun 6, 2024

Must stress the steps and steep…

Must stress the steps and steep approach to the hotel. Even if you're young and fit can be a trial in the heat. The nearby beach and mostly Greek bar next door were both lovely. But I would have preferred to be nearer town. Although only about a 20 minute walk would book a central hotel another time. The hotel was nice but food repetitive and house wine was awful!

13 May 2024

Reply from Jet2holidays

Jun 7, 2024

Hi Mandy,

Thanks for taking the time to leave your review. I'm truly sorry to read there were issues with your hotel. If you would like us to investigate this, kindly send details of the issues you faced, including your booking reference to trustpilotreviews@jet2.com. A member of our friendly team will then be in touch in due course. Thanks again for your review.

Kind regards
Jo Lawrence
Customer Service Executive

Review of Jet2holidays

Sep 28, 2023

Overall a good holiday

Overall a good holiday. Hotel was on the outskirts of Mojacar Playa so would choose more central another time.
Restaurant OK but repetitive.
Cleaning of room was disappointing. Don't think the floor had been swept or mopped I weeks.
No problems with jet2 at all.

27 September 2023

Reply from Jet2holidays

Sep 29, 2023

Hi Mandy,

Thanks for your review.

I'm sorry to read about your recent experience whilst on your holiday with us.

If you'd like us to investigate the points you've raised, please kindly send your complaint including your booking reference to trustpilotreviews@jet2.com. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gabrielle McNamee
Customer Service Executive

Review of Plan My Tour

Jan 1, 2023

Excellent friendly and efficient…

Excellent friendly and efficient service from Fiona

1 January 2023

Unprompted review

Reply from Plan My Tour

Jan 2, 2023

Dear Mandy,

Thank you for taking the time to write a review, it is appreciated.

We do hope you have a wonderful time away and that you book with us again in the future.

Kind Regards,
Plan My Tour