Michael Bevin

I used to like them... until they completely scammed me - they just wrote to tell me one day that my flight was canceled, and since then, no communication from them, no refund, and no response whatsoever six months later to any of my requests for a refund.

Honestly, if there was any justice, they'd not be a big airline business, rather, they'd just be in jail.

Impossible to order if you don't have a NZ credit card. Other sites don't have this issue. They've lost $1000's of my business due to this.

Just Awful. Microsoft killed Skype to force me to this pile of .... so they killed Skype on my phone (but not on my desktop coz I haven't updated - so it's pure force killing, Skype still would work totally fine if they weren't so greedy and pure evil as to try to force users away from it for no good reason), and now I see messages posted from Teams on my phone just disappear regularly (e.g. don't appear in Teams on my desktop, whereas Skype on my desktop still works fine).

Atrocious customer support. I contacted them to try to find out what subscription would give me a feature I needed. After bouncing me around between people and arrange a call (e.g. wasting a lot of time just because it's not documented), they told me a certain subscription should work. I sign-up for it, and it didn't do anything - it didn't seem linked to my account at all because the setup is so needlessly confusing, so I tried it a different way and ended up with two subscriptions that both didn't give me what I needed, in fact they didn't seem to give me anything. I immediately asked for refunds and to cancel both and never heard back, and now it wants to renew for another year.

The site is fine to use for free, but as soon as you try to pay for it it's atrociously awful, because for one thing the payment system seems to be a separate system and ensuring it's linked to your actual account is a big mess. Just use it for free, but if you need more features, switch to something else that you can trust.

Absolutely useless. Paid for travel plan, but can't receive calls or messages, can't register on the site to see the status of the product, can't get any support using the support numbers. Just a complete scam.

They lost my luggage (well not lost hopefully - it was delayed and still in Dubai was what I was told open arriving in Auckland) and didn't contact me for days - awful service when I tried to contact them to determine status, and the luggage still hasn't been delivered after four days. Had to wait half an hour in Auckland simply to file the lost baggage report, and then they promised to contact me within two days and didn't and as far as I can tell after multiple phone calls (the website that's supposed to allow you to track the status simply doesn't work) is that the luggage is still in Auckland but no idea if+when they're going to deliver it to Dunedin as promised. Still waiting to hear from them but everything about their delayed baggage delivery process seems just a mess - for example they claim that they called me (but certainly didn't) to tell me to pick up the baggage in Auckland from the airport, which makes no sense as they know I'm in Dunedin and had previously said they'd deliver to my Dunedin address.

In-flight internet that I paid for also didn't work barely at all the entire flight, and seemed to completely block all functionality besides basic messages despite paying for full 'high-speed' internet, and I haven't heard back on any refund for that either.