Having previously bought another model…
Having previously bought another model of earphones, I decided based on a Facebook ad to purchase newer ones for their alleged water resistance. Turns out they aren't as water resistant as the ad described. Upon checking through AI, it revealed that it is often the case that the specs are over rated. The instructions don't seem to be accurate to actual working scenarios. I prefer the older version but they work and sound great. Still happy with my purchase.
Reply from Growbyways
Dear Aaron,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@growbyways.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
