Emily

I booked flights from London to Zanzibar in November 2025 for an October 2026 flight.
I spent so much time researching the BA / Qatar linking as I am a BA gold member. I booked the flights using a combination of Avios and Cash. I received a booking confirmation email.
Nearly a year later, I arrive at the airport so excited for a once-in-a-lifetime trip as my friend is getting married in Zanzibar and I’ve booked a safari beforehand.
At the desk - they advise there was a glitch with the payment, and as the payment didn’t go through I don’t actually have a ticket.
I showed them my confirmation, checked my emails through Spam and junk - and I had absolutely nothing from them.
Nothing except my booking confirmation with a reference, seats chosen, and my card details shown.
They told me that if I hadn’t seen the funds come out of the statement that month I would have released I didn’t have a ticket.
I did not check to make sure someone had charged me (hands up) when I had a booking confirmation and had spent so much extensive time:
Qatar said they would happily help me book a flight for that day, but nothing they could do.
So I had to pay same day full price for a ticket because Qatar had never sent me a cancellation or any notification.
If there was a payment error I would have absolutely fixed it in November 2025 to ensure the flight was sorted.
I rang customer service as well - nothing they could do.
Qatar offered no form of “we’re so sorry this happened so we can try and discount your ticket - nothing.”
I sat there and got out my laptop and booked an Emirates flights later that day.

Our photo books from our wedding turned out beautiful.
We made like 6 different versions for various family members and found their system easy to use to put it all together once we got the hang of it

Super easy, convenient, took less than 2 mins

It was easy to book an appointment, but the first one wasn't available for over 2 weeks. When the repairman came and investigated what the problem was for our dishwasher he said he needed a part to fix it, so he would order it and once it came in they'd call and I could book a follow-up. They called several days later, which was great, and then I scheduled an appointment but again their next availability wasn't for 2 weeks. When he arrived, turns out it wasn't the right part. So then I had to wait another week for him to come back with the right part. We thought the dishwasher was fixed, but it stopped working within a week. I called Domestic and General to book another appointment and the man on the phone was incredibly rude. I was having trouble finding a specific reference number he needed and I kept apologizing but I couldn't find it. We tried several ways to look me up in the system, and after a lot of pain we finally got there. I understand me not having the specific reference number delayed it - but he was so incredibly rude on the phone that I just wanted to hang up and call back later to speak to someone else. He kept cutting me off constantly, after asking a question if I didn't answer immediately with the number on my dishwasher for example he kept repeating it to me as if I was slow but with a rude tone but I was just walking into the other room to find it. I'm pretty easygoing and I understand people can have a bad day but it was one of the most rude customer service calls I think I've ever had. I finally got booked in for the next appointment and again, they don't have availability for 2.5 weeks. So what should have been a relatively straightforward dishwasher repair has turned into almost a 2 month ordeal.

Ed was a gem!

JLL was showing a house I was really interested in and I called them and they got me in to see it within 2 days. Ed was extremely knowledgable, walking all around the property with me answering any and all questions. And if he didn't know - he made a note and followed up over email with the answers rather than making something up on the spot like I've experience with some estate agents. He was incredibly on top of it as the sale went through and something I really liked was he was in charge of closing as well as the person who showed me around rather than being passed off to another person entirely. He knew so many details about the owners and the neighborhood that were incredibly helpful, and after I got the keys I found a very kind note from him and them :)
I could not recommend using Ed more - he made what is definitely a stressful and detail oriented experience feel like you had someone on your team.

Love using Starling - the app is intuitive and helpful. Well designed with the customer in mind. I also love having a savings account I don’t need to pay for that provides interest, and no foreign transaction fees.