Nicola Stow

The breakfast and tour were great but the incorrect signage in the gift shop stating 20% off four items meant that we did not receive the discount we were expecting. When I contacted customer services this offer is off specific ranges which is not mentioned at all in all the signage around the gift shop. Please be aware you will not receive a 20% discount off 4 items unless they are a specific range.

Website easy to navigate and competitive pricing

These people replaced a telegraph pole in our road. Although the local authority informed us of this, the provider did not. One the pole was replaced, our broadband was not working. I asked the repair men why it wasn’t working since they replaced the pole, but they didn’t know even though it was them who had replaced it. They also left multiple nails and fittings strewn across the road.When I contacted BT they had no knowledge of the pole replacement. We had no broadband for 24 hours but BT did send an engineer who fixed the issue.

I ordered a necklace as in the photo shown on the website. What they don’t tell you is that you don’t get the item in the photos. The item I received has scuffs down one side and they would not accept this. It is not the necklace shown in the photos. They will take a return but will not refund postage even though the item is not as described or photographed. Buyer beware of what you may receive.

Well organised as a whole. Signage to the entrance of the park would have been helpful. Security could have been a bit speedier when the support act reported some guy punching his wife and another person falling ill. A drinks stand nearer the front in such hot weather would be good. Also my main gripe is putting the merch stand bang in front of the stage. That’s a whole section in the middle who basically couldn’t see. Overall a good experience.

Quick response, polite and efficient service on site, very reasonable charge

Having been with virtually every energy supplier through the years I can safely say Octopus Energy are so much better than everyone else it’s ridiculous- well done Octopus and thank you

Jet 2 make the whole holiday experience a breeze. Check in is easy, boarding no stress, baggage appears quickly at your destination and there are always representatives to assist you at every step.

I ordered two Baku dresses and am extremely pleased with the quality as it can be hit and miss ordering from TikTok presentations from other companies. I was unsure as to the care as I couldn’t find a care label but they phoned me back and advised me accordingly. Excellent customer service

I paid £300 for a cockerel that has missing glaze and what looks like either a crack or a pencil mark under the glaze on the head. Despite emailing 4 days ago I have received no response and it’s not like it’s a cheap item.

These are fantastic!! Problem free purchase

If I could give minus stars I would. I ordered 12 candles and received 12 diffusers. I could have kept them but I contacted them assuming I would be thanked and that they would arrange a collection as I don’t drive. I got no apology, simply a prepaid envelope emailed to me. When I said I couldn’t cart a 7kb large box to the Post Office they basically said tough. They had offered a solution take it or leave it and I wasn’t to he so rude?!? I pointed out I wasn’t being rude but I couldn’t carry the box. At that point they blocked me on Facebook and Messenger. So I contacted them on Instagram explaining that it had cost me an extra £12 to get the parcel collected by Hermes. They “gave their word” I would get this refunded. Needless to say I didn’t. All this for something that was 100% their fault! I had £120 worth of diffusers that I could have kept quiet about and kept. Instead I paid £12 of my own money to ensure they got them back. To be honest, their complete lack of customer service and empathy and downright rudeness took my breath away. Do not ever ever ever ever give this company your custom or hard earned cash

One item was out of stock and not sent. I was not advised prior to despatch. I now have to await the refund. The wrong size was sent for the trainers I ordered. So only one item was ok out of three.

Came up quite small but excellent quality