United Kingdom
Review of Tesco
Horrible low quality fruit and veg, Lidl and k Aldis mile better quality and far cheaper. Meats offering pathetically bad. Quite obviously Tesco use starved wolves as quality controllers. Slowest checkout queues in the country, rubbish self check out service AND THE WORST WE ONLY LOUDY TROLLEYS OF ALL SUPERMARKETS. That’s why it’s Sainsbury from now on. Tesco 🖕
Review of Joybuy
Bought 4 bottles of whisky from them. DPD delivered a day later than scheduled and there was only 3 bottles in the carton and the inside protective packing was damp. On the outside of the cart was handwritten written “ only 3 out of 4 bottles “. I reported this to Joybuy customer service and they rightly agreed to refund me the missing one bottle. That was 2 weeks ago, and no refund received. Two further follow ups from me received b/s response that they are looking into it. Well that’s me finished with these cheating cowboys. DO NOT BUY ANYTHING FROM THESE CHEATS, YOU WILL GET BURNED,
Reply from Joybuy
Hi there,
Thank you for reaching out and sharing what happened with your order. We completely understand how frustrating it is to receive an incomplete delivery and then wait longer than expected.
We can confirm that a refund for the missing item was processed. The amount should appear in your account within the next 3–5 business days.
Taking your experience into consideration, a replacement has been processed for this item for you. You can check the status of your replacement order in your Joybuy app. If you haven’t received tracking information or have any questions, we are here to assist.
We've shared your feedback with the relevant teams to help us improve order accuracy and communication going forward.
If you have any further questions or need assistance in the meantime, feel free to reach out to us at support@joybuy.com. Thanks again for your patience and understanding.
Warm regards,
Claire
Joybuy Support Team 🌟
Review of Citygate
Contacted online regarding purchase of a new vehicle, received a glorious, glowing sales pitch letter back by email saying they were on my request and would contact me the same day. No contact was received, no contact of any kind the next day, and no contact the next, next day, three days in total! Utterly useless rubbish customer service. Dont waste your time with this lot, they obviously don’t care about their business which means they don’t give a damn about their customers, or potential customers.
Review of David Gray Solicitors
David Gray Solicitors were appointed 5 years ago to help process our leave to remain visas and eventual indefinite leave which has just been obtained. Working with Mehdi Hassan and his immigration team has been an excellent experience and we cannot fault their professionalism, advice and support. We highly recommend this firm for your immigration matters.
Reply from David Gray Solicitors
Thank you so much for your 5 star rating, review and recommendation.
Review of Openreach
Review of Dosa Chaska
Visited the Cockermouth outlet. Ordered a couple of CLASSIC DOSA’s. Pancake consistency was almost classic, although a bit raw, but filling was definitely not authentic, and no accompaniments like sambar which is absolutely required for any authentic South Indian dosa. And melted cheese coating the inside of the folded dosa….. yuk!. This is at best a bastardised product obviously designed to appeal to what the purveyors believe are “British tastes”. Wise up- make it as it should be and you will get a lot more customers.
Reply from Dosa Chaska
Hi… thank you for sharing this so honestly 🤎
I completely get where you’re coming from. I’m from Mysore myself, a place deeply rooted in authentic dosa culture, — grew up eating those — so I really understand what you mean and how it must have felt when it didn’t match that expectation.
What we’re doing at Dosa Chaska ethos are little different though. It’s not about recreating the exact traditional version, but is about bringing a mindful, health-focused approach to it. We put a lot of thought into ingredients, nutrition values, and making something that works for different dietary needs — while still keeping the joy of eating alive and enjoying Indian flavours.
Our approach includes sprouted lentils and wholesome variations like herbed whole mung and red lentil hummus-style fillings — each made to be rich in nutrients. So what you had was actually a more nourishing take compared to a classic dosa.
I know when you come with a certain idea of how a dosa should taste, something different can feel off. And honestly… those food memories are strong, it’s not easy to shift from that 😊
We do keep things quite flexible — vegan options, customisations — I’m sure this was explained by our team while you were placing your order.
If you ever feel like giving it another try, just let us know and we’ll happily make something closer to how you’d like it. We made customised to many customers, and that one is on us for you.
With sambar — we’ve taken a slightly different route. Our dosas are more filling-based, and everything you get — the sauces, chutneys, fillings — are all handmade, with a strong focus on nutritional value, and nothing processed is used. If you had the meal deal, you would have also experienced our peanut and coconut chutneys, along with a channa chaat-style salad that comes with it — it’s all designed to be a more wholesome for people, and balanced plate.
If you ever visit our Hub in Whitehaven, you’ll probably get a better feel of what we’re trying to do here — how we source, how we cook, and why.
Really appreciate your Honesty. Maybe give it another try sometime and hope to see you again. Thanks 🤎
Review of Pharmacy2U Ltd
Had 3 items in my order, 2 of which were repeat prescriptions. The 3rd item, P2U advised they had sent to a related company, Ostomed. After 4 days Ostomed emailed me direct to say they didn’t have the product and they would inform P2U. Upon checking my account today I found a note from P2U saying my order was cancelled and giving me a code to collect from any other pharmacy who might have the product. Who might have it, was up to me to find out. The note on my account said they had sent me an email to the same effect. I have not received this email, and it’s not in my junk folder either. Going back to the two repeat prescription items on my order, there is no information on my account as to where these items are in the process of delivery. It just says with GP for last 4 days!! Why does a batch repeat prescription need to be referred to the GP? Looks like these two items have disappeared into the very cloudy ether of P2U customer fulfilment system. I have re-ordered these two items again. I have tried to contact a human at P2U to discuss this with but their chatbot has successfully thwarted my attempts.
Reply from Pharmacy2U Ltd
Good Morning,
Thank you for your Trustpilot Review, I am sorry to learn of your experience.
Due to insufficient information we have been unable to locate your account details, we would like to help you resolve any issues you have faced and be able to provide you with an outcome/resolution.
Please make contact on 0113 265 0222, via Livechat or Facebook/Twitter(X)/Instagram by sending a DM (Direct Message) a member of the team will be happy to respond to you.
Apologies in advance for any inconvenience caused.
Kind regards,
Jodie
Review of Clubhouse Golf
Reply from Clubhouse Golf
Hi David,
Thanks for the fantastic review! We're pleased our hard work is paying off, and you're happy with your order's efficient fulfillment and dispatch.
We wish you a very Happy New Year 🍾
Review of Policy Expert Claims
Wonderfully efficient and ultra rapid resolution, very impressive
Reply from Policy Expert Claims
Hello Good Afternoon
We are happy to hear that you were impressed with our efficient and rapid resolution. Thank you for your positive feedback.
Kind regards
Kerrie
Review of Dortech Direct
Reply from Dortech Direct
Thank you for the 5-star review! We’re glad to hear our online purchasing process was easy and efficient for you.
Review of ADT UK&I
ADT your online payment system is really poor. It’s such old tech - get it updated
Reply from ADT UK&I
Hello,
We appreciate your feedback and regret you had trouble with our online payment system.
Please call our customer accounts team on 0344 800 1999 option 4 and then option 2 if you struggle to use the online system in the future.
Thanks
Blake
Review of The Garage Door Company
They claim they serve anywhere in England. Untrue! They don’t serve North Cumbria.
Reply from The Garage Door Company
Good afternoon, sorry to hear your experience has lead to a 1 star review. Regarding our statement of Nationwide coverage, this is still a factual statement. We offer a supply only service across the whole of UK, but our supply and fitting service is area specific to where we have many business hubs. Therefore we offer a nationwide coverage with a local approach but unfortunately we don't have any team in the Cumbria or CA area with our closest team being in the North East or South Yorkshire. We are more than happy to support your project with some recommended partners who do offer a supply and fit service in your area who are more local to yourself. Our team has reached out to you directly with some informtion on a local recommended business who will be able to assist you further. Thank you. The Garage Door Company
Review of Energy Ombudsman
Lovely complaints handler, pretty efficient structural method of fielding the complaint. However they let off the supplier way to easily on technical issues. The way the whole energy system is set up is just wrong and is a breeding ground for inefficiency
Review of Direct Line
Biggest sheisters operating in the insurance market? Full of promise to sign up but SFA when it comes to claiming. Never use this company if you want honest dealing.
Reply from Direct Line
We appreciate you bringing this to our attention. We're very sorry to hear about the difficulties you experienced during the claim process. If you need any further help, don't hesitate to get in touch. Stacey
Review of holidaycottages.co.uk
Very helpful in arranging our booking outside normal start and finish dates.
Review of Krisshop
What an absolutely appalling and highly embarrassing shitshow of an online shopping experience by a Govt owned company. Shame, shame on you bosses that you have utter idiots running this show. It’s ridiculous!
Review of Nain Trading
Excellent service and delivery, I’ll be ordering again as quality and value is a no brainer
Review of National Tool Hire
Booked and paid hire online on 12/12/2024 for delivery 14/12. Got call from them on 13/12 telling me that they could not arrange delivery until “ sometime” in the New Year! A simple ordinary roof ladder for heavens sake. How rubbish is that!! Never using again!
Reply from National Tool Hire
We're very sorry to hear about the trouble you experienced with your recent booking. We understand your frustration at not receiving your roof ladder as expected.
We want to explain the situation that unfortunately impacted your order. On the 6th and 7th of December, a major storm hit the country, causing widespread damage. This led to an unprecedented surge in demand for roof ladders and other access equipment nationwide. With over 2000 depots we work with, very few had any availability due to the high demand, especially in your area, which was one of the hardest hit.
While we understand this doesn't excuse the inconvenience caused, we hope it provides some context. We tried our best to fulfil all orders, but the extreme circumstances made it incredibly challenging, despite spending a lot of time on the phones and emailing our suppliers in the CA postcode area.
Our systems should have communicated the potential for delays automatically at the time of booking, and for that, we sincerely apologise.
We value your feedback and are taking steps to improve our communication during periods of high demand. We hope you might consider using our services again in the future under more normal circumstances.
We are an established business with many thousands of satisfied customers every month. The overall percentage of reviews written compared to the wider business conducted overall is relatively small. Most customers do not write reviews, regardless of their experience.
Approximately 1-1.5% of our customers write reviews, the likelihood of writing a negative review compared to a positive one is estimated to be around 2-3 times higher. This means that for every positive review we receive, we may receive two or three negative ones.
This does not mean we excuse or ignore any review good or bad, we take all feedback onboard and do constantly check, improve and update our processes, systems and service, we strive to provide the very best customer experience in the rental market, across many sectors and on the rare occasions we fall short, we do our best to improve.
Keep giving us your feedback, it helps us to get better and give you, the most valued part of our business, a better experience every time you are kind enough to put your trust in us and give us your business.
Review of Yodel by InPost
Reply from Yodel by InPost
We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.
Review of LV=
After one year home and contents insurance my policy came up for renewal. Having never claimed a single thing on this type of insurance, ever, from any insurer, in over 40 years, LV ( alias robbing scoundrels) increased my premium by 47%!!!! What the ————! I called them to cancel the renewal. The agent said “ is it price increase? We get a lot of that!” Clearly this is a company which is going places- down the drain….fast!
Reply from LV=
Hi, we're sorry you're unhappy with your renewal price. UK insurers are seeing a lot more claims due to an increase in the frequency and severity of weather events. This is one of many reasons premiums are increasing. We’re doing everything we can to keep costs as low as possible for our customers. We go into more detail here: https://www.lv.com/gi/home-renew ^Heidi
