Mark G

If only NextBase products were as good as their customer service staff. Returned a 5-week-old 622GW dashcam as it would not connect to the satellite that provides GPS data. Nextbase UK had the dashcam for nearly 3 weeks before replacing the faulty (albeit brand-new) dashcam with a REFURBISHED dashcam! Unbelievably, the replacement (refurbished) dashcam had exactly the same fault as the brand-new dashcam I had returned. I explained my frustration to a customer service advisor by the name of Mario, who totally agreed with the reasons for my my dissatisfaction and immediately supplied a return label for the refurbished unit, while also arranging for a brand-new replacement to be sent to me. Brilliant customer service supporting a poor product. Thank you Mario - you are truly a credit to NextBase.

Easy ordering and paying on the Argos app, prompt collection service at store. Recommended.

Had a problem with a 622GW dashcam not connecting to satellite. Mario diagnosed the problem, and sent a replacement GPS unit immediately. New unit cured the problem, and Mario followed up to make sure all was ok. Top marks Mario!

Easy online purchase, easy collection, top marks. Recommended.

Spoke to Mario and later to Pablo who both resolved my issue quickly and efficiently. Having to deal with NextBase chatbot (Nexy) was a complete waste of time, but well done Mario and Pablo! Restored my faith in NextBase.

Booked an aircon check online with Halfords Basildon for 2pm 25th June. Online booking slots were at half hourly intervals. Arrived promptly at booking time only to be informed that all techs were busy and the earliest I could be seen was after a technician (who was already with a customer) had attended to another customer to fit a pair of lightbulbs. What is the point of a booking system if bookings are bumped by customers who have not made a booking? Surely it should be the other way round! Very disappointed with Halfords.

I would give zero stars if possible, paid £5.95 for “next day delivery on an item that cost £3.95. Still waiting for goods, 3 days later! Shocking customer service - no response to email or phone calls. Last time I use this company, and recommend others to take note of my unpleasant experience with this company.

Brilliant brilliant brilliant! Recommended to all my friends and family!

Best Customer service of any car insurance company by far

Awful.

After being informed my parcel was “out for delivery” I waited in ALL DAY - in vain.

The following day I phoned Yodel to enquire where my parcel was.

Customer services were completely clueless.

Told me my parcel would be delivered “tomorrow” - meaning it had been “out for delivery” for 3 days.

Use DPD - by far the best.

Visited the Rayleigh HQ for Rotary watches today.

They supplied and fitted a clasp and curved ends for a vintage watch strap while I waited.

Incredibly would not take a penny for this service.

Great job guys, will recommend you to all my friends and family!

I can’t speak highly enough about the Customer Service provided by this company. Problem dashcam replaced within 24 hours, returned super fast postage paid. Great job Kyenan S, James and Jack!

Excellent support from this dashcam manufacturer! As they were busy when I phoned, I elected to have them call me back. They called me back within 5 minutes, understood and resolved the problem immediately. Great work Jack!

Car insurance renewal - quoted good price, better than LV, Admiral and Aviva. Uswitch directed me here!

Excellent quote, beats LV, Admiral and Aviva hands down.

NextBase diagnosed my problem dashcam as needing a new battery. Quoted £35 to replace it themselves. When asked if they could supply a suitable battery which I would fit myself, they declined to answer! Sourced a battery from eBay for a tenner.

Edit: See 325692

My local Mercedes dealership is owned by Jardine Motors, and my experience with them is absolutely awful.
A broken suspension spring was replaced by them, incorrectly fitted and yet they still issued an MoT certificate. One year later, an Independent garage issued a fail certificate because of the incorrectly fitted spring. When I asked for Jardine Motors to refund the labour charge on the incorrectly fitted spring, I was told they would only refund if they could call the refund a “goodwill gesture”. Last 3 visits have resulted in dissatisfaction, and when I informed the General Manager of my complaints his unbelievable comment was “Why do you keep coming back?”. No more. Avoid this branch like the plague!!

No doubt this review will provoke the well-rehearsed/automated response from Jardine Motors, pretending that they actually care about customers.

Laughable.

Returned my call quickly, answered my question satisfactorily.