Marc Mcpike

Hi Marc Mcpike, thanks for your feedback.

We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal

Dear Marc Mcpike,

We’re very sorry to hear about the difficulty you experienced getting your SIM working in Tunisia.

We understand how frustrating it must have been to arrive expecting the SIM to work by simply switching it on, only to then spend several days adjusting settings and going back and forth with support. That is especially stressful when you are on holiday and simply want everything to work without extra effort.

We’re glad to hear that the SIM is now working, but we also completely understand why the experience has still left you disappointed. The setup process should have been clearer and easier from the start, and we appreciate you taking the time to update your review.

Your feedback is important to us, particularly around the instructions provided before travel and the amount of troubleshooting required after arrival. We will share this with the relevant team so we can improve the experience for future travellers.

We sincerely apologize for the inconvenience and stress this caused during your trip.

Kind regards,
travSIM Team

Hi Marc,

Thank you for your feedback, and please accept our sincere apologies for the difficulties you have experienced when trying to contact us.

We completely understand your frustration regarding the communication issues you encountered with our emails and online chat. Regarding your refund query, please be advised that if a policy is cancelled once cover has already started, the full premium remains due and no refund can be provided.

We are very sorry for the inconvenience and frustration this overall experience has caused you. If you need any further information regarding your account, please let us know.

Leanne

Hi Marc,

We are sorry to hear of your frustration and if you could please reach out to us at contact@topcashback.co.uk we can check in with our team to see what's happening with this.

Best wishes
Phil

Hi Marc,

Thanks for your review and we’re sorry to hear that you were unhappy with our photo requests. All of our photo requirements have been developed with dealerships to maximise offers and ensure a smooth collection experience. 

As Motorway is an online marketplace that assists you in sourcing offers from dealerships across the UK, we help you to build an in-depth, professional, and standardised profile that displays the condition, history, and spec of your vehicle to UK dealerships.

Clear photos showing all angles of the car help buyers to make accurate remote appraisals, increase the offers you receive, and ensure offers are honoured on collection, with any issues taken into account in advance.

Regarding the additional photos we requested, unfortunately, some of the photos you had initially submitted didn't meet our buyer's requirements.

We will usually only request that photos are retaken if they don’t match the angles we request, cut off parts of the vehicle, are blurred, or are too small to be used to advertise your car, for example.

Whilst it's regrettable that your experience with Motorway was not more in line with our usual high standards of customer satisfaction, we’re pleased to hear you have now sold the vehicle via another means, and we wish you all the best going forward.

Warm regards,

Gem
Motorway Escalations Team

This is amazing to hear! We are very happy to hear you are pleased and about the great job our agents are doing!