LI

Lionel

United Kingdom

Reviews

Review of Ashbea Music


Rated 2 out of 5 stars

Not impressed so far

Not impressed so far. My son completed a few tests during the trial period, but after I paid for a full subscription, nothing works. The website is stuck in a loop asking us to subscribe again, even though we already have. On top of that, they are flooding my inbox with emails trying to sell more products. They should focus on ensuring customers are satisfied with their initial purchase before bombarding them with more offers.

7 August 2026
Unprompted review

Reply from Ashbea Music

Dear Lionel,

We're sorry to hear that your experience hasn't been a smooth one.

After you contacted our support team, we replied within 30 minutes with troubleshooting steps that typically resolve this type of login issue. Some browsers don't work well on certain devices, so we suggested an alternative that usually fixes the problem. Based on the timing, it appears your review may have been posted before you had a chance to see our response. If you're still experiencing issues with your subscription, we'd be happy to help get everything working.

Regarding the emails, we understand that promotional messages can be frustrating. These emails are optional, and you can unsubscribe at any time using the link included in every email if you prefer not to receive them.

We genuinely want every customer to have a positive experience and would appreciate the opportunity to resolve your account access issue. Please reply to our previous support email or contact us again if you still need assistance.

We wish your child every success in their Music Aptitude Test preparation :)

Review of Enterprise


Rated 1 out of 5 stars

Enterprise edinburgh Annandale agency…

Enterprise edinburgh Annandale agency is by far the worst agency I've ever had to deal with. I've booked a intermediate SUV for days and they have waited for the last minute, the collection day, Christmas Eve, once I've been to the agency to inform me they didn't have the car. Instead they wanted to give me a Van, like a big one. I show I was disappointed and that was enough for the manager of the agency to tell me that as I didn't look happy about it he will not rent me the car. I told him that was totally unacceptable as I am with my kids and wife and have to go in the country side the next day, wich will be Christmas day so everything will be closed. But he didn't want to hear anything just told me his decision was made and he will not rent me a car. I've never experienced such a irrational reaction from a service company. Avoid them at all cost. They are not reliable people at all. If only we could put zero. This one would be more than deserved.

24 December 2024
Unprompted review

Review of British Airways


Rated 1 out of 5 stars

Definitely the worst airline company

Definitely the worst airline company I have to deal with. Living in the UK, sometimes I don't have other choice than to go with them. This was the case yesterday for instance, and like most of the time, problem happened (flight cancellation) but with BA more than flight cancelling who can happen everywhere it is how that kind of situation are so poorly managed each time. It is always catastrophic with no service and no way to be refunded. Their website to claim the refund doesn't give you other choice than to call a number and when you call the number they ask you to go on their website. A joke but in real life..and it is always like that. That's why I think it is not only the worst airline company I had to deal with but most certainly one of the worst including all companies whatever services they sell. You fell me know. If I could put zero star to BA I would.

26 September 2024
Unprompted review

Review of AliExpress


Rated 1 out of 5 stars

Alipress is such a poor website

Alipress is such a poor website. It is ridiculous. First time I've ordered something there and certainly the last time. Product didn't arrive and you have to contact them so they give you the tracking package information. Then because of the delay they give you a coupon for your next buy and the coupon link doesn't work. Customer service also doesn't works well. You have to contact them several times to get one information. It looks like a very old company who aging badly when I don't think it is so old.

24 September 2024
Unprompted review

Reply from AliExpress

Dear Customer,
We are very sorry to have caused you an unpleasant shopping experience.
We have created a work order to follow up, it will be processed within 3 business days, and we will contact you via email if there is any follow-up.
If you encounter any problems during the shopping process, please contact the AliExpress Help Center and we will be more than happy to help you deal with the problem.
Sincerely,
AliExpress Customer Service Team

Review of Gett by Lyft (UK)


Rated 1 out of 5 stars

scammer

Would like to put zero but the minimum is one. This app once was good but now it became a real scam. It make everything to gett your money without giving you any service. Everything is done to make you think you have cancelled your trip because the cab is not coming but instead of ong long time later you learn you've been charged an outstanding amount becaus enyou didn't show up after ...20 minutes. Joker. Another is you just cancelled like really cancelled 2 minutes after to book because the cab doesn't look to move and boom they charge you £7 because you cancelled. I've done with them. I'm sorry for the taxi drivers who are usually nice but this app became a scam to me

22 July 2023
Unprompted review

Review of Vimeo


Rated 1 out of 5 stars

From worst to worst

From worst to worst. I think I will looking for another platform. this one does everything to make you upgrade your plan. It looks like an obsession to them and it become a real issue to accomplished anything. I have a Plus subscription. I am supposed to ba able to customize the player but when I try the website send me to a page and "recommend me" to upgrade. I cannot do anything. It used to be a very good website what a shame.

19 May 2023
Unprompted review

Review of BSW Heating Limited


Rated 1 out of 5 stars

Avoid this company

Terrible company. They are in charge of our building heating and we have issue regularly. No hot water everyday of the past week. No clear information about what's Happening. And this thing happen EVERY YEAR!

29 April 2023
Unprompted review

Review of WANDRD


Rated 5 out of 5 stars

Very good experience with them

Very good experience with them. I've ordered the provk 21L and soon after did contact them to check how long should it take to receive the bag. The customer service was very good with prompt replies and I've received the bag just as they said. The bag is great. Both comfortable and practical. I'm not a photographer, nethertheless, I use this backpack daily to go to work with Ipad pro, some revues, a big computer mouse and my Sony XM4 headphone, plus thew other small things I need to have with me and I still have plenty of room for some sport clothes or shoes. I use it also when I have small trips for a couple of days somewhere. It is just big enought. All in all, I think the bag is brilliant and the company seems very serious. I would definitely recommend them to my friends if they want to by a nice looking and very convenient bag.

3 April 2023
Unprompted review

Review of Free


Rated 1 out of 5 stars

Free faut pas

Société en pleine décrépitude. Triste de voir une boîte qui a révolutionné son secteur tomber aussi bas.

21 November 2022
Unprompted review

Review of Molotov


Rated 1 out of 5 stars

molotov.tv n'est pas a la page

Bon Bein molotov.tv tombe dans les travers de tellement de sociétés française malhonnêtes qui ne résistent pas à la tentation d'empėcher leurs abonnés de résilier alors que c'est sensé être simple. Totalement Inacceptable. A bannir.

20 November 2022
Unprompted review

Review of Free


Rated 1 out of 5 stars

NULLISSIME! A FUIR!

Tellement fatigué de ces sociétés malhonnêtes qui font tout pour vous empêcher de résilier votre contrat et qui ont un service client d'une nullité rarement vue jusque là et qui me parait difficile à égaler. J'ai quand même été client de cette société pendant prlus de 15 ans et quand je dois résilier mon contrat tout deviens très compliqués et là je navigte entre disfonctionnements et total incompétence des personnes à qui j'ai à faire. Franchement cette société n'a plus rien de professionnel. Moi qui est tellement été un supporter de l'esprit de Free je suis choqué par son nouveau visage. A FUIR!

14 November 2022
Unprompted review

Review of Maisons du Monde UK


Rated 1 out of 5 stars

Tellement décevant

Tellement décevant. Cette société était tellement bien avant. Nous avons quasi acheter tous nos meubles chez eux ces dernières années, mais il semblerait qu'ils aient changés de sous-traitant pour leur livraison et c'est devenu un enfer. Notre dernière commande pour des lits superposés a été géré de manière catastrophique par leur sous-traitant (panther). Finalement, deux semaines après la date à laquelle nous aurions dû être livré le sous-traitant n'a tenu aucun de ses engagements et le meuble a même été renvoyé à maison du monde. Maintenant, il faudrait le recommandé, ce qui prendrait entre 8 et 14 jours ouvrés et toujours via cette société de livraison complètement non professionnel. Je ne sais pas encore si nous allons allé au bout de cette commande mais je sais que se sera la dernière avec maison du monde. Dommage on aimait bien leurs designs.

8 November 2022
Unprompted review

Reply from Maisons du Monde UK

Bonjour Lionel,
nous sommes navrés d'apprendre votre expérience. Notre service client anglais a pris en charge votre demande. Bonne journée. L'équipe MdM

Review of AIT Home Delivery UK Ltd


Rated 1 out of 5 stars

This company is a real joke

This company is a real joke! Following my previous review on them on trustpilot they did contact me to let me know how sorry they were but as they still have the item they could reschedule the delivery. They will contact me to arrange that. After a couple of days, still no news from them so I call them. After few tries, as it looks the place they take customer service calls is a very noisy place, I've got someone on the phone who told me they don't have the item anymore, they sent it back to the supplier. They are a real joke. Avoid them! I'll personnaly stop buying from this supplier as he go threw them to deliver now.

8 November 2022
Unprompted review

Reply from AIT Home Delivery UK Ltd

Thank you for your feedback. I am sorry to hear the delivery experience was not up to our usual service level. As you have included your order number one of our customer service team will be in contact shortly to address this with you.

Review of AIT Home Delivery UK Ltd


Rated 1 out of 5 stars

Very bad delivery service

Very bad delivery service. I've ordered a furniture to a website who unfortunately for me go threw Panther to organize the item delivery. Panther called me 2 weeks ago to organize the delivery. As I was on holidays, I've asked them to call me back the week after when I will be back home and have a better view on my schedule. Instead they kept calling me the two following days and didn't considered to call me back when I asked. To stop the daily calls during my holidays they asked me to put the order on hold and to call them back when I will be ready. So this week I'v called them to arrange the delivery and they tell me that unfortunately the order was cancel and I have to deal with the website who sold me the furniture. I've never received any email talking about a cancellation. The latest email I've got said I will be delivered between the 31/10 and the 8th of November. The way they handle the whole thing is ridiculous. Now they need 48hours to check if they still have the furniture in their warhouse. For a logistics company, to need so much time to find back something as big as a bed in a warehouse is quite is totally unacceptable.
I will recommend the seller to not go threw this company anymore. I've already bought several things from them and never experienced any issues but nothing never went threw Panther so far.

4 November 2022
Unprompted review

Reply from AIT Home Delivery UK Ltd

Thank you for your feedback. I am sorry to hear the delivery experience was not up to our usual service level. As you have included your order number one of our customer service team will be in contact shortly to address this with you.

Review of Virtuo


Rated 1 out of 5 stars

Renting with Virtuo is all about your luck!!!

Renting with Virtuo is like playing Russian roulette. We have rented once before with them and everything went well. But the weekend of the 10th of June, this time, things went all wrong with them.

A simple flat tire at one-hour drive from London was enough to show how defective was this company. Making our way back home a real nightmare and one of the worst travel experiences of our life (and we are people who used to travel across the world with long flights:)

First, we call the assistance and follow all the steps they asked us to proof that we do not notice them a flat tyre just by pleasure. Then Melissa, from Virtuo assistance (we did pay the extra fees for tyres insurance) told us over the phone there is no problem, someone will be there within 45 minutes (It is Sunday 7pm it took already one hour to get the assistance and to launch the assistance process). Fair enough we will wait for 45 minutes.

Then 30 minutes later, Mercedes assistance (we did rent a Mercedes GLA) called us to tell us someone will come at 10 pm. Ok we start to understand that Virtuo is reliable to Mercedes assistance and do not really take care about any assistance themselves and that it seems they have problem of communication with them.

I call back Virtuo and explain them it makes long just for a tyre to change. I'm surprised that for someone who choose the tyre insurance there is not a spare tyre in the car safe. I inform them that one of my two sons (5 years old) feel sick and have high temperature. They say there’s nothing they can do and that we have to stay with the vehicle. 10 pm is not so far now and at this point we still trust them.

9.30pm. A company that Mercedes assistance did hire to do the job instead of them call us to tell us that they don't have anyone available to come before 1am. Now we understand that Virtuo is a fraud. We call them to tell them we cannot stay that long in the vehicle and we still have a young kid with 38,5°C temperature we have to take care of. This is where they show their true face. Not a word for the kid, not any solution to propose. I proposed them to leave the key of the vehicle to the service station manager of the service station where we stopped. (Mercedes assistance was ok with that). Then they could call us a cab so we can go home (we are still only one-hour drive from London). They start to threaten us and said we have to stay with the car until the assistance arrive. Assistance that we have already waited for more than 4 hours. I proposed them to call a taxi for my wife and my kids so they can go home and that I will stay with the car. They did refuse. Telling us they will only start to looking for a taxi for us after the assistance will arrive and check if they cannot fix the tyre. This is the moment where I understood that Melissa and certainly all Virtuo people were machines and not proper human been. They have a very rigid process and they will never use their own brain to try to find a solution for you. They are here to force you to follow their process regardless the lack of efficiency of this one neither any circumstances, included a 5 years old sick kid.

Sunday midnight, the recovery company call us to tell us they will try to come between 1am and 2 am. That was enough. I informed Virtuo that I leave the car at the station take a taxi to go to an hotel nearby so me and my family can have some rest and that I will call them tomorrow to arrange the recovery man to come and that this time I will expect the man will be on time. As usual they told me no problem and lie to me as from the beginning.

Monday 8:30 I call them to let them know I will be at 10.15 am with the vehicle and that I was expecting someone to be there to collect the key and the car and finally call us a taxi. To make a long story short the recovery man finally arrives Monday at 2.50pm.
Of course, this time I didn't wait for him and left the car around noon after another couple of hours waiting for nothing. Then after they recovered the car, I had to find my taxy myself which was quite challenging because very few avaibility.

I don't think I ever had to deal with such bad people than Virtuo. Once again, they are just here to threaten you so you stay with their vehicle that's the only thing they ever did for us. They repeat to you using a very rude ton that you sign a contract saying you have to stay with the vehicle otherwise you will have problems and with their reputation to not give back money to their customers once you've checked online you feel stocked.

People who work there, like Melissa, should really be ashamed of themselves. Of course, all this cost us an absolute terrible evening and the day after. We arrived ultimately at home on Monday 7pm. I don't know if we will ever get all the expanses we had refund from Virtuo but of course we will try.

12 June 2022
Unprompted review

Reply from Virtuo

Hello Lionel,
We are sincerely sorry for this incident. This in no way reflects the Virtuo experience that we hope to offer our customers. The team in charge has contacted you back regarding this.
Kind regards,
The Virtuo team

Review of Agent Sur Mesure


Rated 5 out of 5 stars

Excellente expérience avec cette agence…

Excellente expérience avec cette agence immobilière! Pas une évidence pour Paris :) Nous avons fait appel a leur service pour la vente d'un appartement de 113m2 dans le 13 ème et nous n'avons pas été déçu. Julien nous a accompagné tout au long de notre projet de vente avec un grand professionalisme et une grande disponibilité. Nous lui sommes très reconnaissant d'avoir rendu cette expérience aussi facile et sereine.
Bonne continuation a eux et je n'hésiterai pas a conseiller cette agence a mes amis ou ma famille.

14 February 2020
Unprompted review

Review of Vodafone UK


Rated 2 out of 5 stars

I'm quite a new customer there but I…

I'm quite a new customer there but I have to say the service is a joke. Since I'm there about a month I've tried several time to create my account on their website and it doesn't work. There is always an error pop up at one point. I never seen that like you cannot even register your account during weeks. Insane :)

10 May 2019
Unprompted review

Reply from Vodafone UK

Hi Lionel,

I'm sorry to hear you've had trouble setting up your online account. So we can help get this done for you, please send us your details on Twitter @VodafoneUK or on our Facebook page here: https://www.facebook.com/vodafoneUK

Thanks,
Chazz
Vodafone Social Media

Review of Zara Home


Rated 1 out of 5 stars

Zara home have to be a joke

Zara home have to be a joke. We've just received our kid table and they didn't even check they sent to us. It lokks like someone already returned this table after he tried to assemble it.
Zara should be ashamed to send something like that.

24 January 2019
Unprompted review

Review of UPS UK

Review of Hardwareversand


Rated 1 out of 5 stars

A EVITER !!!

J'ai commander un écran sur ce site il y a plus d'unes semaine et je comprends que je me suis fait avoir comme un bleu.

D'habitude je Check toujours la réputation d'un site avant d'y faire une commande pour la première fois. Grand mal m'en a pris j'ai juste fais l'impasse cette fois ci.

Résultat aucune nouvelle sur ma commande (absence totale de service après-vente) malgré une dizaine d'emails. Par contre ma carte a bien été débiter. L.article était censé être envoyé au bout de 2 ou 3 jours.

Quand j'essaie de les joindre par téléphone je tombe sur une annonce de 3,5£/minute (j'habite Londres) je pense que je n'ai jamais appeler un numéro payant aussi cher de ma vie.

Donc double arnaque ! Tout d'abord vous êtes débiter pour un article que vous recevrez hypothétiquement un jour ou l.autre si vous avez de la chance. Et en plus quand vous les contacter par téléphone ils vous ruine.

Incroyable qu'un site comme ça puisse exister et être autoriser à vendre en étant établi dans un pays comme l.Allemagne.

Un conseil : Quelquesoit l.economie que vous pensez faire en passant par ce site ça ne vaut pas la peine.

8 November 2015
Unprompted review

Reply from Hardwareversand

Cher client,
Merci pour votre avis.
Pour être incommodé nous nous en excusons.
Puisque nous tenons à examiner les faits, nous vous demandons d'envoyer vos données de commande à kundenservice@hardwareversand.de.