Heinnie Haynes Reviews 

60,159
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,330 reviews, reviewers overwhelmingly had a great experience with this company. Consumers are extremely happy with the vast selection of outdoor gear and knives available on the website. Buyers often emphasize the exceptional product quality, reliable durability, and excellent value for money. Shoppers also mention that the ordering process is simple, accompanied by remarkably quick delivery times. However, some customers also noted occasional issues with delivery services handled by external couriers. A few reviewers experienced frustrating delays, missed time slots, or inconvenient drop-off handling at their homes. While these delivery problems are rare compared to the overall satisfaction, they caused temporary inconvenience for some people.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items are exactly as... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptional speed and... See more

Service

Users describe positive interactions with service, highlighting a smooth operation characterized by... See more

Price

Clients share positive opinions on price, frequently highlighting that items are well-priced and affordably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used this website around 2012 from memory quite a bit and then I forgot this website existed until recently and they still sell great quality products and fast shipping. If they've lasted this long... See more

Company replied

Rated 5 out of 5 stars

Heinnie Haynes. Excellent! Consistently. Great range. Quality brands. From budget friendly to high end. Continually adding to their selection. A really good rewards system adds to their great pr... See more

Company replied

Rated 5 out of 5 stars

The products were exactly as described on the website and came at a bargain. I ve used Gerber products and they seem to hold their own at the price point. The whole wxperience from placing the order t... See more

Company replied

Rated 5 out of 5 stars

I find the Heinnie Haynes website very easy to use, their stock is wide ranging and the speed of delivery outstanding. I've just bought an NexTool SO which is very good, it's tiny but very well made.... See more

Company replied


Company details

  1. Camping Shop
  2. also in
  3. Bags and luggage shop
  4. Fishing shop
  5. Hunting Shop
  6. Men's clothes shop
  7. Watch shop

About Heinnie Haynes

Information provided by various external sources

We specialise in the sale of the "Hardest Kit on the Planet" - excellent kit at great prices.

From Multitools to Eyewear, Rucksacks and Binoculars, Sleeping Bags and Firelighters - if we sell it, you can depend on it being of top quality.

We too shop online, so we understand the importance of a reliable supplier. We are that reliable supplier - we are real people, who want you to have a no-hassle shopping experience at heinnie.com.

We are based in a real office in Barry, near Cardiff, with our stock on the shelf in our warehouse, ready to go.

We ship our products using either Royal Mail or UPS, which ensures that they'll get to you swiftly.

If you have any queries about our range of products, give us a call, or send us an email.

We're here on the phone (033 0300 0400):
Monday - Friday 0900 - 1730


Our email support (support@heinnie.com) is always available - you'll get a speedy answer during office hours, or the next working morning if you mail us in the evening or weekend.

Reliable shopping at heinnie.com

Contact info

4.8

Excellent

TrustScore 5 out of 5

60k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(60,159)

1,050 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab service

Ordered around 2pm, item was delivered next day. Brilliant service and item spot on.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

very easy website to use with a good selection of kit available. fast shipping offered too. overall great service!

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Love it

Nice a quick service. Good extensive website, easy to navigate. Great knife. Civi Baby Banter. Love it.

8 October 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and support

Rated 5 out of 5 stars

Genuine and decent retailer.

Transaction was straightforward and communications regarding my order were consistent and good.

5 October 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and review Graham

Rated 5 out of 5 stars

Legendary service

Great kit at good prices and very prompt dispatch and delivery. HH service is legendary.

5 October 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and support

Rated 5 out of 5 stars

Love the NEX Tool so

Hey! 👋

I recently made two purchases from Hennie Heynes in one go, and I thought I’d share my experience.

Firstly, thank you to the team for the speedy delivery and the communication throughout the process. It’s always appreciated when a company keeps you updated and provides good customer service.

My first purchase was the NEX tool SO, which is a great little addition to my keyring. It’s compact, practical and includes useful features such as scissors, making it handy to have with me wherever I go. I’m really pleased with it and would definitely recommend it to anyone looking for a small keychain tool.

My second purchase was the ‘True’ key petrol lighter, and unfortunately, this wasn’t quite the same experience. I had to continuously strike the flint to get it to light, which soon left my thumb feeling rather sore.

As a long-time Zippo user, I decided to see if I could improve it. I removed the small amount of cotton wool inside the chamber and fitted a new Zippo wick, along with a healthier amount of cotton wool. Thankfully, this made a noticeable difference and got the lighter working much better.

Although I was disappointed with the lighter in its original condition, I don’t believe this is a reflection of Hennie Heynes as a company. It certainly won’t stop me from shopping with them again. The delivery was quick, communication was good, and it’s clear that they care about the products and their customers.

I’m very happy with the NEX tool, and after a little adjustment, I managed to get the lighter working as I wanted. Overall, I’m pleased with my purchases and will happily continue supporting Hennie

1 October 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order, support and for taking the time to leave us product reviews. Your feedback is much appreciated.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I returned a faulty item through no fault of Heinnie Haynes, which was swiftly rectified.

Very happy with my purchase, fantastic quality and value for money .

9 October 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and support Ross

Rated 5 out of 5 stars

Excellence

Excellent service and excellent products. One of my favourite places to shop.

1 October 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and support

Rated 5 out of 5 stars

Great products and good price points

The products were exactly as described on the website and came at a bargain. I ve used Gerber products and they seem to hold their own at the price point. The whole wxperience from placing the order to receipt of goods was super smooth and on time with hiennie Hanes. Kudos for such a smooth operation

5 October 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order, support and taking the time out to leave a review of your experience Madhusudan

Rated 5 out of 5 stars

Really easy to use

Really easy to use. Good pricing. Very fast delivery. Would recommend and use again

24 September 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and support

Rated 4 out of 5 stars

Good selection of edc's

Good selection of edc's, uk friendly carrie's folders and blanks. Among other edc accoutrements. Good place if stuck for a gift for a Man who has everything, you can never have to many pocket knives.

8 October 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and support Lee

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