Garden Furniture World Reviews 

Great company to deal with, delivered within a week as stated. the order came on a pallet which provided protection for our garden table and chairs. the price was the best we had found for what we wanted. easy assembly also, excellent quality all round with sturdy cushions. we will definitley buy from them in the future.

I’ve been using both BBQ World and Garden Furniture World for a while now, buying everything from BBQs to garden furniture, and I can honestly say I’ve had nothing but excellent experiences.

The prices are always very competitive, the products are great quality, and the customer service has been fantastic. I keep coming back because I know I’m going to get a good product at a great price, with a company that actually cares about its customers.

Most recently, I bought some garden furniture from Garden Furniture World and noticed that the price had dropped by £100 just one day after it was delivered. I contacted them about the price difference and spoke to Lucy. She was absolutely brilliant and refunded the full £100 without any hassle whatsoever. It was handled quickly, professionally and exactly how you would hope a company would deal with something like this.

I think people are often very quick to leave reviews when something goes wrong, but don’t always take the time to praise a company when they get things right. I wanted to make the effort this time because I genuinely feel they deserve it.

A big thank you to Lucy and the whole team at BBQ World and Garden Furniture World. I’ll definitely continue to use you for future BBQs and garden furniture.

Excellent products, great prices and outstanding customer service. What more could you ask for? ⭐⭐⭐⭐⭐

Great choice of garden furniture at very competitive prices. We ordered our new furniture and were able to choose our preferred delivery day, which was really convenient. The delivery arrived as planned, although unfortunately a few items were missing.
We contacted customer services, who were very helpful, and the missing items were sent out without any problem. Unfortunately, the cushions were still missing from that delivery. We contacted customer services and, once again, they were extremely helpful. The cushions were dispatched promptly and arrived the next day.
It would have been a 5-star experience had everything arrived together, but I genuinely think this was simply a distribution issue, and it was handled and resolved very easily by the customer service team.
Overall, we are very pleased with our purchase and the service we received, and I would definitely recommend the company.

Don’t believe the bad reviews! We’ve just experienced a seamless and excellent service with this company. I contacted (easily) the company to ask about stock levels and delivery times and their customer service was friendly and very efficient. I ordered the LG Montecarlo 4 chairs and table patio set on Monday and it was delivered with no bother on Friday. The patio set and umbrella are fantastic quality and very comfy. Such an excellent online experience.

I tried to order the Kettler Chalbury mini set 3 times with other companies only to be let down. My last attempt was with Gardenfurnitureworld so I wasn’t holding out much hope. But boy was I wrong. Ordered on Monday and delivered today (Thursday) . Kept me informed of delivery times etc via email. Delivered on - Excellent service. Highly recommend & will definitely use in future

I have no idea why all the bad reviews. We ordered quite an expensive rattan set, delivered within 4 days. Amazing communication .. emails with updates. Was extremely pleased with the service. Would definitely order from here again.

Purchased a garden brolly we had no confirmation on delivery managed to locate the number I was advised x10 day wait for the delivery confirmation which could possibly be the following wk, very long wait time so disappointed to say the least

Placed a very expensive garden furniture order 10 days ago and have heard nothing since, unable to get hold of anyone by phone/message/email. No dispatch information. No idea when or if we might receive it.

We bought a Kettler Signature Palma L/H Corner sofa, high/low glass table and 2 stools from Dawsons Department Store. After trawling the internet for days and visiting local garden centres, we found Dawsons was the cheapest. I must admit I was initially put off purchasing from this store due to the negative reviews and also because we live in Nottingham but I must say our experience has been nothing but positively. The furniture was delivered on a large pallet, but it does say so in their delivery information and we knew that we had to unwrap the furniture and put it together which wasn’t a problem for us. The furniture was well packaged and there was no damage to any of the parts. I would definitely recommend Dawsons.

Bought a Kettler garden fire table from this lot. I have to say that the customer service department is the worst I have experienced in years. All they are interested in is getting rid of you. Totally shambolic. I cannot believe that they are still in buisiness.

Ordered a bramblecrest garden furniture set from here and saved over £350. The delivery service was great with good communications from the driver.
Furniture was very well packed and protected. Very pleased with the quality of the furniture. Excellent service.

Ordered a garden storage box. Very competitive prices, simple to order online and delivered within 2 days by courier. Great communication throughout. Highly recommend.

Garden Furniture World – Poor Communication and After‑Care

Do not use this retailer!

The items are priced very competitively, but that comes at a cost to you. The after‑sales and delivery services are appalling, to say the least. The delivery driver was rude, left the pallet in an inconvenient position and reluctantly moved the furniture further down the drive and in the process scratched and damaged the drive. On reporting all issues to Dawsons not one member of staff has bothered to return my several calls to discuss..
Please take note of this and the other reviews and avoid this company.

Prompt delivery,well packed on a pallet. As described at a competitive price.Would not hesitate to purchase again from Garden Furniture World.

Fantastic. After being let down by another company, I rang Garden Furniture World to make sure the Item I wanted was definitely in stock. After being assured that it was, I purchased it online and within 3 days it had been delivered. Yes, it was a little bit more expensive but absolutely worth it. I'm delighted with the item and the customer service received from Garden Furniture World.

I ordered a Bramblecrest set on a bank holiday special and received confirmation by email quickly for the order. I was then rung by the delivery company to arrange a convenient date and time. I wanted the set for a weekend event but they were booked and we arranged a delivery soon after. However I got a call to say they would fit in delivery on the morning of my event. Thanks, what great service from the delivery company Mitchells of Mansfield. I found the whole process from purchase to delivery very successful.

We ordered a Kettler Caredo 4 seat garden furniture set on a Thursday evening and it was delivered safely the following Wednesday morning. We had seen the same set with parasol and base at a local garden centre and the whole set from Garden Furniture World was about £60 cheaper with the free delivery. The furniture came on a single pallet with contents (chairs, table, parasol) all well packaged and we were informed by the delivery company the day before delivery and then about one hour before arrival on the delivery day. Driver wheeled the pallet up our drive to where I wanted it dropped and made a quick check to ensure everything was OK before departing.
This was as smooth an online transaction as you could wish for and the assembled table looks great with the chairs and parasol opened as seen in our local garden centre. All at a much better price…..

Ordered the Hartman Sorrento set and Lucy price matched to another online provider. I was able to select a delivery date just 2 days away. Item was delivered on time, with ease & care. Assembled next day and am absolutely thrilled with it. Honestly one of my best ever online purchase experiences. Would definitely recommend.

We ordered a Zurich garden set on Friday and it was delivered by the following Wednesday.
It was packed well and we are very pleased with it.
I would of given 5 stars but when we placed the order there was no email confirmation or any for. Of contact from the supplier. We just had a call from the delivery driver to say it was on its way.
But otherwise we are very pleased.

Be aware the items are likely to be old stock/discontinued stock - or soon to be discontinued. In my experience, this online shop is an outlet for items about to be replaced by newer products, perhaps seconds (as both my orders arrived faulty/damaged); they use a poor courier - and if it does go wrong, prepare to chase, chase and chase again. I suspect there are much better suppliers out there, so my advice would be to avoid Garden Furniture World.

gardenfurnitureworld.co.uk is part of the Dawsons Department Store group of services, and so I will refer to Dawsons Department Store (DDS) here. I have purchased two different orders from DDS through the gardenfurnitureworld.co.uk online store: a Bramblecrest corner lounge set and a Hartman recliner set. Both are expensive items from premium manufacturers, costing in excess of £3500. These orders were placed with a gap of about two months.

Unfortunately, the Bramblecrest was delivered on a damaged pallet, which caused significant damage to my driveway. Although the packaging was okay, it then turned out the actual items were of poor manufacturing quality, with weak welds and scratches. The Hartman set also turned up with a fault. My review here is not for the Pallet Company (the courier), Bramblecrest or Hartman - all of which have been disappointing. Although I will add that the courier blamed DDS for choosing a too-economical option by using one large pallet and not two smaller ones - hence the damage - I am not sure if this is true, but it does make a bit of sense as the pallet had effectively collapsed under the weight (but I assume the courier is responsible for pallet sizes).

So, I had to deal with the support team at Garden Furniture World (DDS) to get the damage to my property and the damaged/faulty two orders sorted, and unfortunately, this is where it all goes wrong, and I found myself chasing, chasing, and chasing to get the situations resolved. Ian was my first encounter, and he was often away at company events, so my emails and calls would go unanswered. Eventually, I was compensated with this first order, although that compensation (a free Bramblecrest cover set and 50% of the Hartman order) goes no way to replace the damaged flagstones on my drive, plus I know in some cases there is a 50% markup on garden furniture sales, so potentially no profit loss to this supplier. The damaged items were eventually replaced, but it did require an entire new set being delivered (85kg) and having to pack and unpack, which took another afternoon of my time. I accepted this solution, as I was fed up with chasing the company.

The second order, which was discounted as part of the compensation for the first order, led to having to contact the support team at Dawsons Department Store/Garden Furniture World again - and no, the irony was not lost on me. This time, dealing with Lucy. And again, I had to chase DDS as no answer was forthcoming. Lucy explained it is a busy time of year, but it is still very annoying to have to chase them, especially given the items are not usable due to the fault, and of course, this is the second time in as many months (she also offered no apology in my initial call, which is disappointing).

Both the Hartman and Bramblecrest orders are end-of-line items which I was not made aware of, and perhaps this is why they are sold through this website at a “sale price”.

Overall a very disappointing experience and as such I would suggest avoiding this retailer.