Blueline Taxis Reviews 

Three of us needed to get from near the quayside to the station for a train at 16.58. We called at 16.00 and were assured that a taxi would pick us up at 16.15. At 16.20 we rang to be told it would arrive at 16.25. At 16.25 we were told it would be nine more minutes. At 16.40 we were told that the booking had beem cancelled by the driver and another taxi was on its way. It duly arrived but we missed our train had to wait an hour and pay an extra £31.00 each to get home. If no one was available we should have been told.

Taxi was on time and driver was really good and did his best to get me home as quickly as he could. The service was great, the driver’s attitude and behaviour was appropriate. I like the service Blue Line provides is always excellent. Thank you .

A reliable, local taxi company I started using 25 years is now part of Blue line Taxis. Unfortunately the service from Blue line has been atrocious recently.

We booked a collection from Durham station following a trip to London. When we arrived at Durham the tracker showed our driver as being in Gateshead approx. 30 minutes away! We had pre-booked and paid but had no option to wait.

On another occasion we pre-booked and paid for a taxi to take us from home to the station. About 5 minutes before the pick up time a driver rang to confirm our address and then told us he was to far aware and was dropping (cancelling) the booking. After frantic calls to Blue line the eventually got a driver to us albeit 15 minutes late. What should have been a relaxing journey turned out to be stressful and frantic. We made our train ... just,!

Today we had a Blueline Taxi pre-booked and prepaid. At 2 minutes before scheduled pick up the tracker showed the driver as being in another town 11 minutes away. He was clearly dropping of another customer. He arrived 12 minutes late!

The drivers have all been courteous and helpful and it isn't their fault but rather the way Bluelines automated booking system assigns jobs. Needless to say that after 25 years we won't be using this company again.

I prebooked a taxi today for giving ample time for my GP appointment which I have been waiting for 3 weeks. after 5 mins of sked booking I called the operator and was told the driver was dropping his kids off school not far.ten minutes later I rang again and was informed no driver available. My husband has to get off work work for few hours so he can bring me to my appointment.I tried ringing the surgery and they cannot wait any longer for me.So I have to rebook my appointment again because of this UNRELIABLE TAXI COMPANY. Please dont ever book in this company if you dont want to be late in your appointments especially they're major and important ones. They dont know how to communicate to their costumers if they dont have any availability and making a lot of bloody excuses. This review doesn't even deserve a single star.Useless!

Can I put zero stars? Utter 💩. Booked 24hrs in advance. Cancelled 2 mins before they were due to arrive.laughed and put phone down on us when we called to ask what was going on. This company are about as untrustworthy as it gets. AVOID. You will just end up walking.

Having read some other reviews (I wish I had in advance) I'm going to mirror what others have said...

Booked a taxi approximately THREE WEEKS in advance to collect from a wedding venue in Edmundbyers for drop off to accommodation relatively nearby.

The booking process (online) was quick and easy.

25 MINUTES before the taxi was due to pick us up (at midnight) Blueline call me to say that they can't fulfill the booking, because they can't get a driver/car out that way.

Fortunately we were able-bodied and fit enough to walk the journey - in the pitch dark on unlit country roads - as Blueline left us well and truly up the creek without a paddle. The chap on the phone was polite enough, but ultimately could offer no help from his cosy little office.

What an outrageous way to run a business. If you can't service a booking, don't take it! Had we been elderly, disabled or the weather had turned we'd have been actually at risk.

No offer of any sort of compensation for the inconvenience caused either!

Shocking. Disgusting. Avoid.

They picked me up at 4 am to go to the airport, perfect trip.

App is awful to use. Trying to book in advance, accidentally created an immedibooking from some random address, app is not user friendly. Uninstalled. Blueline used to be good, not any more, avoid!

Booked 2 taxis to collect my daughter and bridesmaids from the hotel and take to the venue. booked several weeks in advance made it perfectly clear had to be collected at 3.45 also confirmed this was still okay on the day of the wedding. 3.45pm bride and bridesmaids and others all stood outside hotel. waiting for taxis but none arrived. tried ringing finally got an answer at about 4pm just to be told we would have to wait a bit longer. As she was already late for her own wedding , The father of the groom had to get his car and collect her, the bride sat in the front and some elderly family member all piled into the back all sat on top of each other. The brides mother and bridesmaids all had to run to the venue. Avoid this company at all cost . would NOT recommend

Don’t trust this company!! left us stranded even when we pre paid a pick up discussing!! no call to tell us they cancelled the pick up. we had to phone them. Told that they had no cars available. absolutely disgusting!! leaving people in the middle of nowhere to make our own way home from a wedding venue. putting peoples life’s in danger and we paid for that pleasure. Do not trust this company. it appears that they do this a lot and they don’t offer you a full refund.

We were charged £12 more than all the others taxis fees. We feel robbed. We will never use them again. They need to control their drivers when they are driving cars with the Blue Line badge on their cars. Especially if they are picking up fairs in town.

DO NOT USE - Worst taxi company ever. Booked a car in February for a pick up on July 4 at 23;59 for the end of a wedding to get back to hotel. Blue Line telephones at 23:36 to advise they had no cars in the area so were cancelling the booking. Said it was a Saturday and had no free? No amount of appealing would alter their minds. Left us completely stuffed and unable to get back. DO NOT rely on pre booked taxis with this lot. Stay safe choose someone else!

Not even 1 star, booked two mini busses for us to receive one mini bus.

Absolute joke charged us an extra 30 quid for sending two taxis & a bus even though we paid for two buses, what a joke.

On the way back they then only sent us a bus, no further taxis. Joke.

Would never dream of booking through these shams ever again!!

My wife and I used Blueline Taxis yesterday. We were collected from Newcastle Railway Station at approximately 16:20. I didn't notice that the driver was parked in a bus stop (illegally) and we were buckled in as he pulled out into the traffic without indicating or looking in his mirrors. A bus slammed straight into his car on the driver's side and did huge damage to both the taxi and the bus. The taxi driver was in shock (crying) and my wife and I helped to calm him down. An alternate taxi was arranged and we got home safety.
I decided to phone Blueline at approximately 18:00 as I hadn't got a call from them about our welfare, were we alright and were either of us hurt. I spoke to Rachel who is based in their Carlisle branch and explained everything. She agreed this was not acceptable service and would get someone from their Newcastle office to contact me.
Guess what? Nobody has bothered.
We could have been hurt or even worse.
Absolutely shocking service by Blueline. I won't use them again and I suggest you don't.

Really rubbish taxis, old broken down cars, no price transparency, some crazy drivers. Gave up snd used Yellow Cabs, cheaper and lovely new cars

This used to be such a good taxi service. The last 3 times I have used it the drivers have been miserable,no hello or any kind of recognition,one was 15 minutes late, no apology. Will not be using again.

The drivers for both my journeys were friendly, yet professional for my hospital visit. Thank you.

We paid a lot of money for a consultation at the Dentist and I rang this morning at 7 am to book a taxi for 8:35 to make sure there was plenty of time and buy 8:40 it still had not arrived so I give them a call and they said sorry we cannot get you a taxi until about 9:10.
They are quick to message you on WhatsApp so why could they send a message to say there’s been a delay so you can make other arrangements?
We’ve lost a £65 consultation and also got a bad Mark on her name for not attending the appointment.

A great, caring and professional taxi firm caters to your every needs. My mum is in a wheelchair and we require a wheelchair taxi for her. Peter James Patrick was a great driver, very courteous and showed us the beauty of the kindness and acceptance of people of the north. A great ambassador for anazing customer service. Super taxi firm who made sure of our needs were met.
Will always use this firm.

1st time off using this company after many travels to Newcastle , you get a pre off price , then when got to destination the driver charges more and says it just an estimate , I contacted Blueline direct by calling , and told to email which I done with no response , also it was highlighted about the cleanness off there car as my wife pointed out like its been lived in ,so beware off this