I am confused as to why I am being asked for a review when I haven't received my order! Que ??? Well confusion resolved . It would have been useful to know that review requests sometimes come before... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst the web site was easy to use for selecting the appropriate gift, trying to amend the saved payment card was rather less so... Great selection of appropriate gifts, whatever the occasion
Company replied
I have ordered from Biscuiteers many times (not so much recently). I usually buy these beautiful biscuits as gifts. Delivery is always good and the products beautiful. The only negative is the price,... See more
Company replied
Biscuits and tin were beautiful,somewhat smaller than I was expecting for the price. Unfortunately royal mail ignored my delivery instructions and left them out in the rain all day, so box was ruined... See more
Company replied
Company details
Written by the company
Our biscuits are hand-iced in London and each one is unique. Everything is made the old-fashioned way and we aim for 100% biscuit happiness! Choose from our luxury biscuits, chocolates and cakes, add a message (if you like), and we’ll carefully deliver your gift. We deliver worldwide, so no matter where they are, they’ll be sure to have 100% biscuit happiness.
Biscuit Happiness Guaranteed
Written by the company
- We're here to help
- Our luxury biscuits are made the old-fashioned way and we aim for 100% biscuit happiness on every order!
Contact info
Unit 2 Greenlea Park, Prince George's Road, SW19 2JD, London, United Kingdom
- +44 (0) 203 954 6650
- yum@biscuiteers.com
- www.biscuiteers.com
4.1
Great
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stale, awful taste and very expensive!
Nice packaging but maybe that's where the all the cost goes as the biscuit was disgusting, stale and tasted dreadful, one small bite and it went straight in the bin! I know they say their biscuits are a softer texture but this was awful. Way over priced for a bit of icing on stale biscuit, definitely not worth the high price, or any price in fact. Better off buying a nice packet in the supermarket, wrapping and posting yourself will be much better received and better value even with the extra effort.
12 October 2026
Unprompted review
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
I'm really sorry to hear that you were so disappointed with the quality and taste of your biscuit.
While we're pleased that you liked the packaging, it's disappointing to hear that the biscuit itself fell so far short of your expectations.
We take great pride in the quality of our hand-iced biscuits, and this certainly isn't the experience we want our customers to have.
We'd really appreciate the opportunity to look into this further and understand what went wrong.
Please could you get in touch with our Customer Service team at yum@biscuiteers.com so we can investigate this for you?
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
I never received it
I never received it, I won through O2, I don’t know who was supposed to be delivering it, but it never arrived, I emailed the company to say it hadn’t arrived and never heard back. I was looking forward to receiving it and commenting on it. I would have given more stars if I had of received it.
5 October 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
I'm really sorry to hear that your O2 Priority biscuit hasn't arrived yet, and that you didn't receive a response when you contacted us.
We completely understand how disappointing this must be, especially when you were looking forward to receiving your biscuits and sharing your feedback.
These biscuits are being dispatched separately from our usual delivery service.
An automated follow-up email was sent after your order was placed to explain that the biscuits would be shipped in bulk once a certain number of orders had been received, with delivery expected by the end of October.
I'm sorry if this communication was missed or didn't reach you.
The good news is that these orders are being dispatched today, so your biscuits should be with you within the next 5–7 days!
We really appreciate your patience, and hope you love your biscuits when they arrive.
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
Didn't receive
would love to give a review but didn't receive and unfortunately can't review something I haven't got.
5 October 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
I'm sorry to hear that your O2 Priority biscuit hasn't arrived yet, and completely understand that it's difficult to review something you haven't had the chance to receive.
These biscuits are dispatched separately from our usual delivery service, as noted on the product page.
We dispatched a batch of these yesterday, so your biscuit should hopefully be with you shortly!
We're sorry for the wait and appreciate your patience while your biscuit makes its way to you.
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
Tasty and delightfully presented
I chose the cake biscuit for a 70th celebration and the person receiving it was delighted. Well presented. Delicious to eat!
29 September 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
We're delighted to hear that your cake biscuit was such a hit at the 70th birthday celebration and that the recipient loved their thoughtful gift!
It's lovely to know that the presentation made a great impression and that the biscuit was just as delicious as it looked.
Thank you for choosing Biscuiteers to help celebrate such a special milestone, and we hope to help you make many more occasions memorable in the future!
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
Excellent as always from the…
Excellent as always from the Biscuiteers. Cannot fault anything always tip top. Another satisfied customer.
29 September 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
We're absolutely thrilled to hear that we've hit the mark once again and that everything has been tip top!
It means so much to us to have such loyal customers, and we're delighted that we continue to meet your expectations with every order.
Thank you for your continued support, and we look forward to helping you celebrate more special moments with Biscuiteers treats in the future!
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
The best gift ideas around!
Beautiful biscuits in taste as well as crafted ! So many great gift ideas I'll be coming back again time and time again. Can't wait to send my next gift out !
2 October 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
It's wonderful to hear how much you've enjoyed both the taste and the beautiful craftsmanship of our biscuits!
We put so much love and care into creating our designs, so it's lovely to know that this shines through.
We're also delighted that you've found so many gift ideas to choose from, and we can't wait to help you surprise someone special with your next gift!
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
Being asked to leave a review when I…
Being asked to leave a review when I still haven’t received the order seems rather back to front.
5 October 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
I'm so sorry that you've been asked to leave a review before your order has even arrived.
Our review invitations are automatically sent around five days after an order is placed, so unfortunately, the timing doesn't always account for when an order has actually been delivered.
We completely understand how frustrating this must feel, and we're very sorry that you've been prompted to share your experience before you've had the chance to enjoy your biscuits.
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
Biscuits and tin were…
Biscuits and tin were beautiful,somewhat smaller than I was expecting for the price.
Unfortunately royal mail ignored my delivery instructions and left them out in the rain all day, so box was ruined
2 October 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
We're so pleased to hear that you found the biscuits and tin beautiful, although I'm sorry that they were a little smaller than you expected for the price.
I'm particularly sorry to hear that Royal Mail didn't follow your delivery instructions and left your parcel out in the rain, resulting in the box being ruined.
We understand how disappointing this must have been, especially when ordering something special, and we'd really like the opportunity to look into this for you.
If you haven't already, please do get in touch with our team at yum@biscuiteers.com so we can look into what happened and see how we can help.
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
Still the best for "different" gifts
Whilst the web site was easy to use for selecting the appropriate gift, trying to amend the saved payment card was rather less so...
Great selection of appropriate gifts, whatever the occasion
27 September 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
We're so pleased to hear that you found our website easy to navigate when choosing the perfect gift, and that you've enjoyed exploring our lovely selection of gifts for every occasion.
I'm sorry to hear that updating your saved payment card proved more difficult than expected, though.
We want every part of the shopping experience to be as simple and enjoyable as possible, so we really appreciate you highlighting this.
Thank you again for your feedback, and we hope to welcome you back to Biscuiteers for another special gifting occasion soon!
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
its a beautiful product
they matched our china and made the experience so much nicer
28 September 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
We're absolutely delighted to hear that our biscuits matched your china so beautifully and helped make your experience even more special!
It's lovely to know that those little details made such a difference, and we hope our biscuits added an extra touch of magic to the occasion.
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
Be wary of use-by dates. Poor policy.
I ordered a box of Eid biscuits for friends believing these would be for the next Eid early March and knowing these biscuits have a long shelf life. In fact these are leftovers from last Eid! They expire in February (mentioned nowhere on the description) so this £30 gift cannot be used. I requested a refund and offered to return them, but got an officious AI crafted response that ‘As these are perishable food products, we’re unfortunately unable to accept returns or issue a refund in this instance. I’m sorry that we’re unable to offer a different resolution here. I realise this is not the outcome you were hoping for, etc.’ Has Biscuiteers been bought out by private equity? is it staffed by chatbots? Underhand sales practice and poor response. FOLLOW UP: yes I noticed that these were being sold at a reduced price (£30 instead of £39), but as it was not mentioned anywhere that they were leftover stock from last Eid it looked like this was a special offer or a reduced price for some other marketing reason. I am not being unreasonable; you have sold me something that I cannot use. I have spent hundreds of pounds with you over the years without a quibble, so maybe you should just refund your unusable goods. And you don’t negate my bad experience by responding here with that Chat-generated meaningless non-apology.
3 October 2026
Unprompted review
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
I'm very sorry to hear that your Eid biscuits weren't suitable for the occasion you had planned them for, and that this has left you feeling disappointed with your experience.
Our reduced-to-clear products are offered at a lower price, and I appreciate that you were hoping to save these biscuits for the upcoming Eid celebrations in March. As our biscuits are perishable food products, we're unfortunately unable to accept returns or issue a refund in this instance.
However, I'm sorry that our previous response left you feeling that your concerns hadn't been properly acknowledged, as we always want our customers to feel heard and valued when contacting us.
Thank you for taking the time to share your feedback, and I'm sorry that we've fallen short of your expectations on this occasion.
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
The personalised “ birthday “ cakes…
The personalised “ birthday “ cakes were well received and admired by all . My grandson straight away ate the candles !!
29 September 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
We're absolutely delighted to hear that the personalised birthday cakes were so well received and admired by everyone!
It sounds like your grandson wasted absolutely no time getting stuck in, and we're particularly amused to hear that the candles were the first to go!
We hope we helped make his birthday that little bit more special, and we'd love to help you celebrate many more happy occasions in the future.
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
70th birthday biscuit.
I ordered a70 biscuit for a 70th. The biscuits are small and expensive plus delivery. However they are well made and well packed. It's a nice touch for a special event.
5 October 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
We're delighted to hear that you found your 70th birthday biscuits beautifully made and well packaged, and that they added a special touch to such a wonderful milestone occasion!
We appreciate your honest feedback regarding the size and price of our biscuits, as well as the delivery cost.
We put a great deal of care into creating and hand-decorating our designs, and it's lovely to know that you felt they were a fitting treat for such a special celebration.
We hope the birthday celebrations were fantastic and would love to help you mark another special occasion in the future!
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
Easy & quality gifting
I gifted a letter box biscuit to my granddaughter in law. She was delighted with such an individual gift & the thought it conveyed. I was laid up with a broken hip at the time & it was so easy to order, choose the delivery date, delivered direct to recipient. I will be ordering again for sure.
28 September 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
We're absolutely delighted to hear that your granddaughter-in-law loved her letterbox biscuit and appreciated the thought behind such a personal gift!
I'm sorry to hear that you've been laid up with a broken hip, and we hope you're recovering well.
It's lovely to know that our website made it easy for you to choose the perfect gift, arrange delivery for a specific date, and send a little happiness directly to her door, especially when getting out and about wasn't so easy.
Thank you for choosing Biscuiteers, and we look forward to helping you surprise your loved ones with more thoughtful gifts in the future!
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
Fantastic products in a well presented…
Fantastic products in a well presented designed box with professionally made biscuits and delivered on the said date and received with a smile
Thanks to all the staff
28 September 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
We're thrilled to hear how pleased you were with the presentation of our gift box, the quality of our hand-iced biscuits, and the delivery arriving right on schedule!
It's especially lovely to hear that your gift was received with a smile, as that's exactly what we hope for with every Biscuiteers delivery.
We'll be sure to pass your kind words on to the team, who will be delighted to hear them!
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
I've used Biscuiteers for years and…
I've used Biscuiteers for years and always found it excellent
I ordered a box for delivery last Sat but because of a change to the stock system my order was out of stock and I was asked on the Monday after the due date to rechoose a larger gift. That sounded reasonable . But by Friday it still had not arrived and so another was resent . And it's still in transit . It is disappointing for the gift - a good luck one - to arrive a week after the event that I was wishing luck for !
5 October 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
We're so sorry to hear about the disappointment with your recent order, particularly as you've been a loyal Biscuiteers customer for many years.
We completely understand how frustrating it must have been to find out that your original gift was out of stock, only for the replacement to experience further delays.
We appreciate that a good luck gift is all about the timing, and we're truly sorry that we've let you down on an occasion where getting it there on time really mattered.
Please be assured that we've escalated this to our Customer Service team to investigate what happened and look into the ongoing delivery delays.
Thank you for your patience, and we're very sorry that this experience hasn't reflected the standard you've come to expect from us.
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
I'm so sorry to hear that your biscuit hasn't arrived, as this certainly isn't the experience we want for our customers.
We'd really appreciate the opportunity to look into this for you and help put things right.
If you haven't already, please get in touch with our Customer Service team at yum@biscuiteers.com, and they'll be happy to investigate this for you.
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
NOTHING TO REVIEW
Not sure why I`ve been sent this email to review my order, I haven't received it yet!
5 October 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
I'm sorry that you've received a review request before your order has arrived.
Our review invitations are automatically sent around five days after a purchase is made, so unfortunately, the timing doesn't always align with the delivery date.
We appreciate that it's frustrating to be asked to review something you haven't yet received, and we're sorry for the confusion this has caused.
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
Large selection of gift ideas
Large selection of gift ideas. Quality products and the gifts have always arrived on time. Happy customer.
28 September 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
We're delighted to hear that you've enjoyed our wide selection of gift ideas and the quality of our products.
It's wonderful to know that your gifts have always arrived on time, too, as we understand how important it is for every present to reach its recipient when expected.
Thank you for your continued support, and we're thrilled to have you as a happy customer!
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
I ve used buscuiteers for several years…
I ve used buscuiteers for several years - always been 100% satisfied,
I placed 2 orders in the last month unfortunately 1 hasn't been delivered ( the other was very happy & surprised) im awaiting to hear from customer services.
5 October 2026
Reply from Biscuiteers
Hi there,
Thank you for leaving us a review about your Biscuiteers experience!
We're so grateful for your continued support over the years, and it's wonderful to hear that you've always been so happy with our gifts.
I'm delighted that one of your recent orders was so well received, but I'm very sorry to hear that the other hasn't arrived.
We completely understand how disappointing this must be, especially when you're sending a thoughtful gift to someone special.
We have escalated this to our Customer Service team to resolve this for you as quickly as possible, and we're sorry for the inconvenience this has caused.
If there's anything further we can do for you, don't hesitate to contact our team on yum@biscuiteers.com!
Best Wishes,
The Biscuiteers Team X
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